We booked this hotel due to the large bedroom space (we booked the premier room), and it was definitely worth it! The hotel wasn't too far to travel to from central Sapporo ( quick subway ride and a quick walk!). The amenities was clean and of good size. Would definitely stay here again if we are ever back in Sapporo again!

No pajamas in our room :( Perhaps we had to ask front desk (we didn't ask) - but would have expected this to be in our rooms automatically based on the room type we booked. Wish there was laundry facilities in the hotel or nearby. The hotel only offer drycleaning but that's a bit costly.

The location is very good, near the train station, 7/11 and the center. The room is quiet. Price is reasonable.

The receptionist is too rigid, especially the old staff. They don't even care how urgent you are, following their rules comes first. Of course they are not wrong but the customer experience is bad. Wifi is not stable.

Breakfast buffet had many choices, and food was delicious. Checkin and out were smooth. room amenities were plenty and complete.. Friendly staff. My child stayed for free. good value for money. Kinda of an outdated interior, but stay was comfortable.

We had to take a long walk to go to the city center. Limited restaurant nearby, so we go for convenient store food sometimes. One of the room's AC doesn't adjust quickly.

Clean, comfortable, large room with king single twin beds, table, chairs and a couch. Convenient for public transport i.e. trams and trains, and local food stores only a few minutes walk away. Hotel room rates were very reasonable given the facilities and size of room. Would definitely stay here again and recommend to family and friends.

Nothing really. Pillows were a little hard and uncomfortable but staff were happy to bring more.

The hotel is very big and beautiful. The rooms are spacious and we had a fantastic night view.

Sadly the car parking isnt included in the price. We were quite shocked when we found out, that there is no coin laundry etc in the building. The next is a few blocks away, just like the closest more affordable restaurants.

We had 2 rooms, upgraded to a double and a large twin. Twin room was very spacious, and the double room was also spacious (by Japanese standards). Both rooms were very clean and comfortable. Twin room had a large sofa bed. The desk/counter area in both rooms was big enough for 2 people to work; also the 2nd chair/table was also possible to use to work on the computer (both rooms). Not far from the subway. Valet parking for 1500/day.

Breakfast was very expensive (2800 yen/person) so we didn't try it. Didn't try the other restaurants. Convenience stores are nearby.

The amazing stay experiences I have had .Very beautiful hotel room, terrific amenities, large room with awesome views. How come it doesn’t show on this site? It’s the best hotel I have ever stayed in Sapporo. Better than the 5 stars hotel . My another shocking experience was I lost my passport. Thanks to Miss 正木,Due to her great help, finally I got my new passport. Thanks so much.

Absolutely luxurious, comfortable, and friendly place to stay. Spacious rooms, excellent breakfast, and peaceful yet convenient location. We have had wonderful family vacation and plan to be back again in autumn.

None

the room is spacious and i had a good deal for booking it wayy before my travel date

the staff is not friendly enough for such a big hotel

Is not easy to find a hotel to accommodate 3 children in a room. I'm glad I found Sappoto Excel Hotel Tokyu. It is very clean, the price is affordable, we have all the facilities we need. The staff are very friendly. The nearby Nakajima park is beautiful. We love this hotel. Our children room can see Sapporo tv Station tower.

The breakfast is expensive Should provide walking direction from subway. We follow Google Map and took longer way with heavy luggage and slippery roads in winter. Should tell guest about the shuttle bus to Sapporo station. We didn't see the signboard until the 3rd day.