it was a good breakfast, with enough choices of food to eat Good location for the Sapporo Snow festival and restaurants

No complaints about our stay

The location is perfect for exploring around Sapporo. There is subway station 'Hosui Susukino' just about in front of the hotel. From the New Chitose Airport, you can take Limousine Bus (go downstair and ask the staff at the airport, show them the hotel address and they'll help) and walk from the bus stop to the hotel for about 300 m. Also, taxi stand is available near the hotel (or download app Go, can call a taxi via app.) Buffet Breakfast is wonderful (We, as a family of 2 adults and 2 elders, stayed here for a week), various options to try and all delicious :D Staffs are polite and helpful. The rooms are clean and comfortable (For big two-sided lugguage, you can open and slide the bag to under the bed since there are not many empty space left in the room). There are laundry room and public bath (spa, separate for men and women). To go to Sapporo train station (in case you want to go to another town like Otaru, Tomamu, or Asahikawa, etc.), take subway to sapporo station (only 2 stations away) and follow the sign 'JR ...'. Besides Hosui Susukino station (Blue Line), the hotel is also near the Susukino station (Green Line) which trains come more frequently so you can check the schedule and pick the one that suits your time.

Our room was spotlessly clean and rather spacious (for Japan standards). The onsen was a nice plus, albeit a bit on the smaller side. We would also mention the excellent location right next to a metro stop in Susukino, the great view from our room, as well as the tasteful interior design in our room, the lobby and the common areas.

The water in the onsen wasn't particularly clean, as if someone went in there with body shampoo on. Most likely a one-off and not the fault of the hotel though.

The staff were very helpful and very welcoming when we checked in and everyone we came back from a day out. The location was sensational for waking the sights and shopping. 7/11 and Lawsons were both very close for us to pop into. Fit our family wonderfully, we had side by side rooms with a double bed and twin beds for our boys. Breakfast was great.

We didn’t use the public baths as it was split sex and me being the only female in our family, I didn’t want to go alone and the boys all chose to keep me company. We would have used it everyday otherwise. Fully respect it is the Japanese culture, but maybe there could also be mixed sex bath aswel. A choice of pillow could also be a positive change. The two pillows provided were pancake flat after an hour or two. Not comfortable at all.

We stayed here for 5 nights and loved every day! Such a fantastic location with an entrance to the train station just out the front, a plethora of shops/restaurants to choose from and of course the arcade not being far away! Reception was lovely, greeting us everytime we headed out and everytime we came back. Would highly recommend booking here if staying in the Sapporo area!

The only thing that could be better was to do with the gym, in regards to how some people didn't feel comfortable sharing the gym with us. Whether that was to do with the limited space or something else, but it felt like you'd have to time it correctly to get the equipment you'd prefer to use if you weren't the only one in there. But other then that, no complaints here!

location is great. lots of eateries nearby. staff are friendly and helpful. hotel is one of those eco-friendly ones which don't clean your room every day but they still do provide new towels and toothbrush every day and you can leave your trash outside the door, they will come and clear asap.

the room size is actually ok. but because there is also a couch, leaving our luggages open actually blocks the entire walkway. sink area too small to place all toiletries.

The service staff is very friendly, Luggage storage, taxi calling, etc... basic services are all reliable. The room is quite clean, shower room is nice.

Breakfast was okay. I ordered it on the first day but stopped ordering it after that. The moving line was a bit crowded and it was not easy to take food. Over 3 night replacement of towels is provided but no refill of water is provided. You have to wait quite a long time for the elevator even though there are 3 of them.

Very close to centre of Susukino. In house onsen/public bath was fantastic. Resting in the outside open air bath whilst it was snowing was magical. Twin room was clean and modern. Price was fantastic (much lower compared to price of hotels in more touristy cities (Tokyo, Osaka etc)). Overall great stay.

Room was small (though functional), but this normal for Japanese hotels, so not really a negative but worth pointing out.

Very professional staff, the property was spotless and pristine, and the location was perfect for getting around the city and enjoying the Snow Festival. Especially noteworthy is the bathhouse at this property. The facilities were EXCELLENT and I enjoyed them every single night. The outdoor part on the rooftop was certainly an enjoyable experience. Highly recommend this property!

I loved that the hotel was near everything, especially the train station. They were accommodating when I emailed them about possible delays due to snow weather when arriving in Sapporo from Tokyo. The staff was accommodating in getting us to ship our luggage from the hotel to our next destination back to Tokyo. I will visit again!

There is nothing that I did not like about this hotel.