Great location! Couple of blocks from Tanukikoji and Nijo Market. Block away from center of Susukino. Subway access is next to the hotel, but long walk to the to the tracks two stops away from JR Sapporo Station. Cab fare from Sapporo Station to the hotel is about 11oo yen. Chitose Airport bus stop is less than a block away. Very convenient. 1300 yen for an adult and about 70 minutes bus ride. Front desk staff is very friendly and helpful. My companion misplaced her handbag that contained her passport. Staff member filed a formal police report and kept us posted. Fortunately, we were able to locate the bag with the passport on our own, but the saff was very helpful and accommodating.

Sometimes unsupervised children walking around the breakfast buffet area touching the food.

Lovely furnished room - it had a classy feel and plenty of space.. Good water pressure in the shower. Water is provided in the fridge each day. Located very conveniently in Susukino and close to subway station entrance. There are plenty of restaurants and convenience stores in close proximity. The room was quite dark with the curtain closed, which helped me get a good sleep.

Strange that the first lift takes you to reception on level 3, and you need to take another lift from there to the rooms - so lots of trips in both lifts when coming and going from the hotel. Room seemed to need a good dusting. window ledge and bathroom door tracking were quite dirty. Not much of a view out the window. Bed was quite hard.

The hotel is a modern tower block and is centrally located. If you arrive by plane, get a Kitica card at an airport JR station machine [Suica cards only operate in the Tokyo area]{keep it topped up through numerous machines [incl. 7/11 & Lawson shops] & use it like a touch card debit card on trains/subway/ trams/shops/bars/restaurants. Some small businesses are cash only}. Use an express or limited stop train to Sapporo,[every 15-30 minutes], 'local' train is multi stop. Use a taxi from Sapporo Station to Mercure, about 1300Y/about 1km; subway still has a lot of walking/carrying case up/down stairs; Mercure is halfway between exits 3 + 4 of [Hosui] Susukino station, about 1.5 blocks either way. Most places or transport stops are within a few blocks of the hotel: TV tower, underground walkway, covered shopping street, Nijo Market. The tram route is circular & fixed price [we used it, plus a walk, for Mount Moiwa ropeway/cable car]. Lots of shopping/restaurants in the area. We used a taxi back to Sapporo Stn. then express train back to airport stn. & cashed the Kitica card in [at a desk not a machine]. Careful with trains, usually the middle carriage is reserved seat holders only or restricted entry, e.g. women only or mother/child during busy times, they have signs &/or purple stripes.

There was only a 1 foot gap between the queen-size bed & the wall, otherwise ideal with USB points/ Japanese style sockets. Shower was very hot & powerful. Buffet breakfast is Asia oriented but you can get enough from it, including local ice cream. They could do with some toasters instead of the mini ovens that they have, which can also heat croissants etc.

Location of the hotel was right in the middle of downtown Sapporo which was perfect for going around on foot to find food and entertainment. Convenience stores were also quite close by for any late night cravings. The rooms were also quite spacious and fit 4 beds and a crib quite well. All our needs as a family with an infant were met space-wise and my wife and I as new parents couldn’t be happier. I had a problem with the shipping of an item I ordered online and their staff, and I’m so sorry I can’t seem to remember his name at the moment, helped me sort it out and had the item forwarded to our next hotel since the rerouting wouldn’t make it before we left. Top notch service. Will definitely be staying here again for our next trips to Sapporo. Thank you Mercure Hotel Sapporo!!

None. The breakfast area seemed a little small for most hotel standards but I didn’t sign up for breakfast so I’m not privy to comment on the matter.

The breakfast was lovely. The quality was not amazing but it was definitely of a good enough standard for us to eat our fill. We were very happy with the standard of service, and variety. It allowed us to have a full latomach to go and explore the area without too much fuss trying to find breakfast locations given that most places don't open until after 10am.

I have nothing to complain about as everything was great. The room size was surprisingly big and the beds very comfortable. For an older place, it was still clean and would definitely come back.

Comfortable bed, room is big, location is near to railway station, breakfast is good, love the bathroom amenities, w.c with warm heated seats and warm shower water is consistent with bathtub too.

Basically after 10pm most of the shop and restaurants are close. There are two convinent store near by.

The hotel is a great location with easy access to bars and restaurants. The staff are so helpful with everything, and I great knowledge of the area. There was American girl who worked at the front desk who was so helpful and super friendly, I definitely think your manager needs to give you. Salary increase, she was always going the extra mile, I hope return next year again.

Beds way to comfortable and I missed breakfast haha

Everything was great! Location was Perfect, near airport bus & train stations, especially the shopping strip also with a lot of food options around the area. Check in and out was no problem. Rooms were always cleaned and perfect size for the family. The buffet breakfast was great with the best service.

Nothing

Party member fell ill, staff put in a heroic effort to allow us to see a doctor, check if there were any restrictions on flying and even advise us on rescheduling train journeys and taxis. They even helped us communicate with the hotel on the next leg of the journey. Despite the constant requests, they were polite, friendly and helpful.

Any problems were eclipsed by the quality of service.

Great location. Near the station and right in the middle of Susukino. Plenty of food options and konbini nearby. Rooms are comfy and not as cramped as i thought. Staff are very helpful and polite

Slightly noisy but only because the hotel faces the main road and Susukino is a bustling night life area. We had issues logging into the wifi on the first day but the helpful staff resolved it for us.