Location, close to taxi stand, general stores cafes, resteraunts, shops. ATMs, 7 Eleven, convenience stores. All walking distance. Faculty to warm up food in microwave kept al reception area. Staff at breakfast very attentive, helped me to get my breakfast as I have problems with mobility. Good selection of Japanese and western items at breakfast. but could have done with more fresh fruits selections and fresh fruit juices. Allowed to takeaway tea or coffee in paper cups.

Room very small, congested . We were 3 of us in a room, hardly any place for our luggage, or to move around.No separate shower cubicles in any of the bathrooms, made climbing over bath difficult in. Step ar entrance to bathroom inconvenient. smd difficult to enter bathroom. No accessibility room.Needed to go down to reception to get coffee, tea, sugar and milk each day. Only kettle was kept in the room. My husband was unwell and in bed with flue.Couldn’t come down for breakfast. He had a breakfast coupon which we had paid for, and showed it to the manager but we were not allowed to take his breakfast to the room. He would have had very little anyway. He was left hungry later on and we had to buy food for him from outside, found that attitude very inconsiderate and inhumane.

Although this is a little bit out, being just next door to Esaka station with frequent trains, getting closer to the city is a breeze. The train line conveniently services stations like Shin Osaka, Umeda and Namba. Which makes transiting using the metro and Shinkansen easy. Enjoyed the breakfast buffet selection with a wide and plentiful variety. Breakfast staff and cleaning staff were always very welcoming. Everything in my room was clean and tidy. There was a microwave on reception level and multiple vending machines throughout. Many food and conbini options in the area.

Slightly confusing to get to the first time from the train station as there are multiple entries and exits. I had pre paid for breakfast each night of my stay, but didn't wasn't given my breakfast tokens on check in. When I asked at the desk for my breakfast tokens (breakfast staff alerted me I needed them, as I didn't know I was supposed to have them), no one explained how the breakfast worked or where it was,

The location was amazing, you could find everything around you with convenience store, drug stores, restaurants though it was located in the last stop of the train line. The hotel looked new in general which I did not expect and the room was clean and neat. You don’t have to change train line to get to travelers’ shopping spots, even you don’t like shopping, it was easier to change line to some landmarks as it located in the main train line to do changing.

Nothing came out in my mind

The hotel is located right next to the Esaka station so very convenient to accessing the amazing train network. Esaka is a great suburb to stay in for the local village like feel and this hotel makes an excellent value for money option for a solo traveller. The single room was smaller but very well appointed and the price means you don’t have to share.

It would have been nice to be able to open the window but otherwise I thoroughly enjoyed my stay and had great sleep while there.

Best convenient location for this hotel. Many food options to choose from! Lift access direct to carpark is very convenient for luggage. Room size was adequate. Good coin laundry facilities. They provided extra pillows on request, thank you! Overall, the staff were polite and accommodating!

Drinking water dispenser was not replenished regularly. Room aircon was too warm so had to ask the staff to open the window to let cool air in. This means we cannot use the room air conditioner.

Amazing location, so easy to get to Shin-Osaka Station and Osaka/Umeda station. The hotel is part of a shopping center right across from Esaka station. The lobby and the provided amenities like toner etc. were nice. They are an eco-friendly hotel and won't clean the room unless you put the provided notice on your door.

The door seemed very thin and I could hear people in the hallway very clearly. However, I used earplugs when going to sleep.

• The hotel is very well located, as you are just 20 minutes from Dotonbori. • The staff are very kind. • The cleanliness is perfect!

The twin-bed double rooms are small, but it’s normal to have small rooms in Japan. For a couple staying for a longer period, I recommend a room of 18m².

the location is excellent, clear written instruction on everything. Facial cream and etc are available at self pick up at the lobby. We love the body soap sooo much that we had to look for it at the drug store. The bed was biggger than I expected.

it's unfortunate that the window cant be opened (by guest)

The Tokyu REI hotel is a good value hotel very close to the Midosuji train line in Esaka. Our room was fairly spacious by Japanese standards and the beds were comfortable.

The check-in procedure was ridiculously complicated. The COVID precautions in the restaurant were restrictive and unnecessary. In late March the air conditioning was permanently set to heating even though the weather was warm. There was no cooling option, and the window required a special tool to open. We won't be staying at this hotel when we return next year.

Great location, conveniently located to public transportation with easy access to Umeda and the rest of northern Osaka. Tons of great restaurant options in the neighborhood that stay open late. Good shopping options in the immediate vicinity as well.