If I would have to sum up my stay in one word it will be Perfection. I have been to a lot of ryokans, and this is one of the bests, if not the best. The moment you first enter the ryokan, and take off your shoes, you are greeted by the amazing staff with tea and local handmade treat, before being lead to your suite. The suite itself is beautifully decorated, spacious and comes with amazing view of lake Suwa from both the common area and the private onsen. Both dinner and breakfast, which are made from seasonal and local ingredients and change daily, were delicious and an amazing experience. The staff were kind to make onigiri, rice balls, from the dinner's leftover rice and deliver them to the suite. At night the first floor tea room becomes a bar serving amazing local sake, and other drinks, along with food. The roof mixed bath was one of the stay highlights, the amazing view of lake Suwa and the surrounding towns as the sun set, painting everything in orange and purple, and then when it became dark and all the lights were turned on was beautiful. The sunrise also was worth waking up for.

The location, facilities, size of the rooms, and cleanliness are all great, but two things stood out the most: the courteousness of the staff and the excellent food. We had dinner and breakfast included in our booking and the food was amazing! It was definitely the best meals I've had since coming to Japan. All of the staff were very welcoming, and Kitahara-san was just exceptional. She was an amazing host and made us feel very comfortable throughout our 3-day stay. We have nothing but good memories from our trip. Oh, there was some fireworks in Lake Suwa on our second evening there. We could see it from the private bath from our room - it was such a special experience to watch beautiful fireworks while having a good hot spring bath after an amazing dinner.

Excellent first class personal. The service in Japan's hospitality has been always top notch for me but sui suwako topped this by a mile. We had an elder woman, I regret not asking for her name, she served us so tremendously during our stay. Her English also was better than most of the young people from tokyo. We had a big room in the fifth floor. Beautiful interior, the Star was obviously the private onsen. On the sixth floor you can find the public mixed onsen which we didn't used. Not a fan of wearing clothes in the onsen, but definitely understandable for a mixed onsen.

Everything about our stay here was fantastic. The rooms were spacious, clean and the balcony hot tub was very nice. The food was amazing, both for breakfast and dinner. The staff were welcoming and very friendly and attentive. We would definitely recommend staying here.

Everyone was super friendly The hotel was excellent, clean and looks even nicer than in the photos. The food was great and served in a fine dining manner. The service was outstanding.

The only complain is that the breakfast is either 8:00 or 8:30, which was a bit early for resort stay.

Room, staff, basically everything.

Nothing to complain about. May be just for a bit more convenience, it would be nice to have clock on rooftop bath.

Lovely big rooms, a private onsen in each room, private dining room for our party, exceptional service and food.

Nothing!

Meals were amazing Onsen was great (wish I could have gotten in early enough to see the sunset) Tub in room was amazing Sake tasting was fun

Wonderful staff, attentive, warm and helpful. The view from the room was stunning and the food was delicious.

Clean, spacious, hot tubs in room, good food, excellent personalized service.