Room and hotel were very clean, underbed stroage was such a great feature, and the room set-up was very efficient for a typical tiny Tokyo hotel room. While rooms are not cleaned everyday (seems to be standard practice these days, in the US as well), clean towels and instant coffee/tea were left everyday at the door, and fresh kimonos! Staff was excellent and spoke English. The location was very close to the metro, and although quiet, there was a 7-11 across the street, and a few restaurants within a block or two. We ate at a place called Farmers Chicken just down the street, and it was delicious. Like all of our experiences in Japan, this hotel was wonderful.

Great location, super close to Tamachi Station. Staff were friendly. But the reception area felt cramped when lots of guests with suitcases were waiting. Self-check-in screen was confusing, and staff response was a bit slow. Only two elevators for many floors, so wait times were longer. Bed was a bit too firm for my liking. Decent stay overall, but some things could be improved.

It suited my purpose well of providing an easy place to stay with restaurants nearby for an early business meeting the next day. By the way, I really recommend going to Shinpachi Shokudo for a delicious grilled fish breakfast starting at 7am.

The room was small, but well-arranged and clean. Bathroom came with nice amenities. Location is right across the street and/or down the block from multiple train station entrances, and there were convenience stores nearby too. The eco-friendly model meant no cooling until you arrive and insert your key, but the rooms cool quick.

I wish there was more than one washer & dryer. Having one for the whole building makes it a bit of a battle royale. Perhaps one on one of the upper floors in addition to the one in the lobby would be enough, though it's possible that I visited during an unusually busy period and usually there's little competition.

Efficient check in and check out. Helpful staff. Value for money including breakfast.

Room was small but as expected in Japanese nob-luxury/ business type hotels. About 10 minute walk from Tamachi and Mita Station but need to specify that there are no elevators or escalators on the Mita Station exit closest to the hotel so need to take note when bringing luggage.

Room was clean, very friendly and helpful front desk staff, housekeeping staff will provide clean towels and nightwear even when you did not request housekeeping, full housekeeping service every three days.

Centralized heating system with no way to adjust the temperature inside the room. (My room was too hot and the front desk staff loaned me a portable AC unit, very much appreciated).

Staff went beyond with professional service - they were so polite and keen to help us with lots of questions and needs. They were happy for us to send packages / bags to other hotels and to receive them too. Rooms were clean (we stayed in two separate occassions, one room could use a bit of update) and location so convenient. Will use again when in Tokyo!

Nothing really. No facilities - like spa service, but it is expected.

The location was pretty good (next to Mita line), check-in and check out pretty efficient, washer and dryer worked well (although they only had on of each). They did have a awesome supply of fresh towels, slippers, pajamas & toiletries.. Very good water temp and pressure.

The room was NOT near as clean as I had come to expect in Japan. There was a old glove under the bed and the room needed to be dusted and vacuumed better. Staff spoke very little English, but with translate tool it worked.

The location was good and just one min walk to subway station. There are convenience stores and supermarkets nearby. Room was compact with basic amenities.

Standard of housekeeping was kind of OK and you could see housekeeping staff put all the linens on the floor and it’s a bit unpleasant. You could imagine you would use these linens.

It was so convenient for the shop and train and so easy to get around tho catching the train and buying your food for takeaways and also amazing starfish in the complex.

I don’t think there is anything that I didn’t like.

the location is perfect, close to metro/JR station the staff is nice and helpful room is pretty clean and quiet

no public place for breakfast so we need to eat at the room only 1 elevator available and quite crowded during rush hour