Location and one of your part time overnight staff was simply AMAZING! I think his name was Mr. Makino. His approach was very genuine and kind.

Cleanliness of the room: Towel was moist with a stain and the glass in the bathroom was used and dirty. Shower: the water from the shower would come out and make the floor all wet. Smoking: There was people smoking on the same floor as us and this was extremely unpleasant. Breakfast: The wooden trays were dirty and found hair in several dishes 2 days in a row. Maybe the kitchen staff should wear a hair net?

Great convenient location, walking distance to train station and shopping. Japanese style breakfast was excellent and authentic. Staff was friendly and helpful.

The location is fantastic, not far from centre Ginza and inbetween 3 major train stations. Restaurants are across the street with the choice of anything you need. The staff were also exceptional and helped us with any need we needed. They will take care of your bags if you turn up before check in time and will even take your bags to your room for you when you check in.

Rooms are a little small (usual size for Tokyo) and our room was a strange layout leaving not much room for our luggage. Apart from that very clean and modern with a great view.

The location was great Mid-town Toyko. Within 30m of the hotel front door there are dozens of good restaurants. Many with English menus and all with photos. There is also a small English pub called the HUB about 20m across the road. The main large mid-town shopping center with major stores is about 10 to 15 mins walk. The hotel is modem, and the western breakfast is interesting with a roast chicken as the main protein.

DONT use their washing service... it cost me $125 AUD for a medium bag of washing as I told them I just want them to be 'wash and fold', but the 'dry cleaned' even thing even my underwear. All the clothes were folder with paper between the folds and then each item was placed in a plastic bag and sealed, like you buy brand new from a shop. When I complained they said they can't help as they use an 'outside contractor'. So DONT have any clothes wash at this fine small boutique hotel. Also, the rooms are very small.

Very new and great design

Our room is right beside the rail track, it is noisy when sleeping at night. Wake up very early because of the noise from the train and traffic on highway. Window curtains can’t close tight, sunshine through the both side of the window every morning about 4am. Shower is too weak, water pressure too low. Not enough counter space in the washroom.

The location is brilliant. Not far from JR and metro. Shop and restaurant by the door step. Even had 24hr restaurants just 2mins walk.

Although it is a fairly new hotel but the room bathroom is not so clean. If they don’t deep clean sooner I think after a year it will become an old old hotel. The Onsen is not so clean either 😅😅

Location, close to many restaurants and Ginza Station. Close to Tokyo Station as well which connects to many lines , JR and Shinkansen. Made our travel easier.

Very small rooms. No space for luggages. Needed to keep the bags closed inside the room. Breakfast also not great. Not buffet, Small portions

Nice room, 2 x king size singles took up a lot of the space which doesn't allow much room for 2 suitcases, but that is pretty normal for Japan accommodation. The beds were comfortable enough, but the pillow was very hard and uncomfortable. All the Terrace rooms are on the 5th floor (same floor as reception) so there is not really much of a view from the 5th floor as it's not high enough and there is a large garden directly in-front of the terrace. Breakfast was pretty good. The entrance is difficult to find as it is down a side street and then you have to walk down to the glass doors to the lifts and get to the 5th floor where reception is. It is in an excellent location with many restaurants along Ginza Corridor and the hotel is on the same street and within walking distance of 3 train stations for transiting around Tokyo. We would stay again.

Great location in Ginza, decor was fairly nice. Room size for Tokyo is great.

Had a room on the fifth floor facing the alleyway between buildings, felt a bit like a dungeon.

The location of the hotel is excellent. Right in the middle of great dining and upscale shopping. We very much enjoyed the hotel and the staff members were excellent. Breakfast was good. It’s a Japanese breakfast buffet, so it can’t be compared to an American or European style breakfast. There’s more than enough there to start your day off well. The breakfast staff was great- they gave it their all. That Japanese breakfast was the best on our trip.

Japanese hotel rooms are not what we are used to in the states. They are small. But, Ginza Hotel is in excellent condition and location cannot be beaten. Our final couple nights in Tokyo were in another part of town. I wish we had stayed at Ginza instead!