The location is good. Fom Kinshicho Station, take exit 2. At B1 is the 24-hour Seiyu supermarket. At ground level, cross the road towards Termina building and walk for 5 mins to hotel. The hotel allows me to leave my luggage in the morning before check in, as well as after check out. As expected in Japan, the room is very small. The queen size bed is against 3 sides of the room, with very limited movement inside the room. The bed is comfortable, with a mini bar, water kettle, air con, Japanese channels TV. The bathroom only has hair shampoo and body wash lotion. There are free amenities at the lobby - toothbrush, hair brush, razor, tea bags, coffee sachets, etc. There are options whether to clean the room, only change towels or no cleaning required. Check in and out is via self-service kiosk in front of the reception. Overall, it is recommended to stay in this hotel and explore Tokyo and its surrounding regions.

Nil.

I liked that it was so close to a lot of establishments like restaurants, malls, and it’s a quick walk to the train stations. The staff are also wonderful and accommodating. I always get a response whenever I have an inquiry. The staff were the best part of my stay.

Sometimes the elevator smells like cigarettes but that’s to be expected because it mainly caters to salarymen/office workers.

The location is perfect. It is away from the very touristy areas, which is actually a great thing. While it is still in a busy neighborhood, it is mostly frequented by locals, so we got to experience a different side of Tokyo compared to staying somewhere like Shibuya. The hotel is extremely close to the station, which made getting around the city very convenient. Also, the cleanliness was excellent and everything was spotless. The reception staff were always helpful. They spoke English and assisted with everything we needed, including helping us arrange Yamato service to send our luggage.

If I had to mention one downside, it would be the breakfast, though that might have been more about our personal preferences. We were initially glad we did not book the accommodation with breakfast included. However, we decided to try it for one day since it was available to purchase separately. Unfortunately, it was not to our taste. We are more used to an eastern-style breakfast with fruits, yogurt, granola, bread, and similar options. The breakfast here was very typical of an Asian style, which might be perfect for some, but it just did not suit what we usually enjoy in the morning. Another thing to note is that the room was very small. However, we understand that this is typical for Tokyo. Still, we feel it’s worth mentioning for those who might prioritize space.

Hotel staff was fabulous! Extremely helpful and polite. I made an error in my booking and got the ages of my children entered incorrectly and hence unable to stay at the original room I booked. The reception staff (forgot his name but he was a Japanese American) was extremely patient and helped me through the whole re-booking process and even cancelled the original booking on their end without any charges. Room is clean and neat. Not most spacious but big enough. I had 2 connecting rooms so that was helpful. The location is also great - better than I thought. Just a shame I didn't have enough time to explore the area. Tokyo is massive and requires more than a few days to really explore each area!

Nothing much I could complain about!

Stayed here a few times and love the area, and how easy it is to get everywhere from the train station. There are lots of shopping malls nearby and restaurants, and the hotel staff are very friendly. Very hard to beat at the price. Rooms are small but this is no problem if you’re spending your whole day out and about. If you want the best coffee nearby, go visit Macchinesti Coffee in Sumida, a ten minute walk.

A humidifier was provided but the air was VERY dry in the room, perhaps due to hotel central heating, which gave us both nose/throat issues. If you are susceptible to this, I suggest you have the humidifier on ASAP.

Short walk from the station. Non-smoking rooms with special smoking area near the lobby, thick walls, comfy bed and pillows, Japanese breakfast at ma pa's restaurant. The staff at the lobby was very attentive and took time to explain how to use Airporter and cleaning rules

Very little western choice at buffet breakfast but loved the sweet little lady there, loved the Japanese spread, very traditional and made with love. Only 2 washers and 2 dryers at 2nd floor so the directions to a laundromat outside the hotel was extremely useful (included the amount it will cost per load etc)

Clean rooms and bigger than the usual APA style hotel. Breakfast every morning was lovely and a nice way to sample a traditional Japanese breakfast. The check in/out process is straightforward and they supply amenities you may need. Rooms are cleaned every 2 days. Overall the area is nice and has a lot of good restaurants and shopping. I could see Sky tower from the hotel.

Nothing. Overall it was very good and the staff are lovely.

Convenient location: the hotel is a 5-minute walk from Kinshicho JR station and on the Hanzomon metro line which made it convenient to get to most major sights in the city. Sumida City is a calmer ward, a bit less touristy, but it suited our preferences. It's about a 20 or 30-minute walk to the Skytree and probably a 40 minute walk to Taito City ward where the Senso-ji temple is. Kappo Kinari is a hidden gem sushi restaurant super accommodating and hospitable to tourists. But beware, as this is a less touristy area overall, some sushi restaurants are not as accessible in that they require that you book ahead or speak Japanese to be able to dine there. There are a couple of shopping malls within walking distance. Lots of other food options, too. Room was tight but was as expected. The room was clean and bed was comfortable and large.

Front desk staff were kind and called restaurants on our behalf to book reservations, although not all were super well-versed in English, so asking for directions and other help was a bit tricky on a couple of occasions.

Very easy check in and check out. You control your own air conditioning. Very clean. Small fridge. Easy room cleaning options.

You’re provided 2 pillows. 1 hard and 1 soft. Though they are both the extremes of these traits where one is so soft it’s basically flat and the hard pillow is like a rock. That is my only complaint:

The number of self-service washing machines is only two. By evening, there is a large crowd of customers waiting to use them, and some customers do not pick up their clothes on time after washing, resulting in a significant increase in waiting times. I have experienced waiting for more than 3 hours at times before being able to use a machine. Additionally, I have to take the elevator to the laundry floor every 30 minutes to check if there are any available machines. Furthermore, the washing machine's washing effectiveness and the dryer's drying effectiveness are not as ideal as expected. Therefore, it is suggested that customers who need their clothes urgently should be willing to pay a higher fee and use the services of a dedicated laundry department or an external laundry shop.