the rooms were definitely larger than other tokyo hotels. you can check the laundry status on tv too - very convenient. microwave also available at the common area. you can leave ur luggages for free before ur check in time/after you check out - something not every hotel offers. i encountered some problems but the service was superb 10/10: 1. the towel was stained on my first night so i called them and they exchanged for me immediately🙏 2. there were 2 washing machines that seemed to be empty but it was locked (?) /showed occupied on the tv - called them if they could do something about it so other people including myself could use the machine and they settled it swiftly + called me back to let me know i can use the machine🙏 3. i lost something in a shop and only realised it when i went back to the hotel; i wanted to call the shop but i didnt have a japanese phone number - i went to the reception to ask if they could help and 伊東 san was so nice to help me call them. she was very patient with me while i was trying to converse with my beginner-level Japanese. as i was leaving japan the next day, she suggested me to email them so the next person taking over the shift the next day can still contact me when im out of the hotel. 松下 san, who was in charge the next day was very kind to call the shop again to check on the item and emailed me back on the status. unfortunately, the item was never found but im very grateful to both 伊東 san and 松下 san for helping me - it wasnt something gravely important (i.e passport or credit cards) that will hinder me from leaving the country, but they still went all out to help me. thank you both. 🙏

their pillows were slightly strange to lie on so perhaps keep that in mind if you're particular. also, perhaps be careful at night as there seem to be some bars or clubs (?) nearby with foreign men who might come up to u to invite u to wherever they're working at.

Subway and JR line are just a short 5 minute walk from the hotel. The hotel was very clean and looks brand new. We booked a double room with extra bed. It was not cramped at all and sufficient for our family of 4 (2 kids, 12 and 9 years old). Beds were comfy and we were able to sleep soundly. We were provided pajamas and extra pillows. The cleaning staff changed our towels and pajamas, and picked up our trash daily. Every 3 days of stay, there was a cleaning service. AC and heater all working well. We loved that we can use the toilet, bathroom and wash basin simultaneously as they were separate from each other. Washing machine was very useful. Wash and dry self-service laundry is 500 yen for 10kg. Breakfast was filling but was repetitive so after 3 days, we were already craving for other menu. There were hygiene/beauty products and some tea products at the reception which you can take. Reception staff were very courteous and helpful. They used translator device to communicate with us. They helped us book Yamato service to port our luggages to Osaka. Overall a wonderful stay at Keisei Richmond Hotel!

If there is anything we didn't like, it's probably that Kinshicho area is not touristy. There are no popular tourist spots that you can walk from the hotel. The nearby tourist spots are about 10-15mins away by bus/train/taxi (Akihabara, Asakusa, Sky Tree, Tokyo Station). There is a direct bus to TDR at Kinshicho, but the rest of the tourist spots would take about 45 minutes commute.

The hotel provided my 1 year old the amenities she needed: a baby crib, baby bath tub and a toilet seat for my 3 year old, things that several big hotels dont even provide for age reasons. It's a walk to the train station which it's not a problem for me as there are shops, restaurants and 3 major malls nearby. A 24 hour supermarket is handy for some late night 'i forgot to buy in the day' kind of stuffs. Breakfast is ok, adequate. Entrance to hotel is locked after midnight so keep the card key handy. Will stay there again if had the chance.

A complimentary 1 hour late check out would be nice. Had to inform to make up room everyday. Then again, not a biggie.

Very convenient location. Easy access to JR Line (Sobu & Chuo Line) and Tokyo Metro (Hanzomon Line). In addition, there are 2 nearby supermarkets which one of them opens 24H!!! Also, only 1 station away from Tokyo Sky Tree! Highly recommend.

The staff was very accommodating to all their guests. They offer complimentary baggage storage if you have to check out before you leave the city. They also will book a taxi for you if needed. I liked the security measures they had. The room I had was very comfortable and clean, and the location was convenient. Would definitely recommend!

There isn’t much I didn’t like. The only thing I may suggest is more variety of the breakfast options.

The hotel room was clean and offered the necessities, but it was tiny, as with most Japanese hotel accommodations. Travel tip: Don't use clamshell luggage, as it makes things super tight. I loved the variety of the breakfast options. I was able to try something different most days. The staff was accommodating, kind, and professional. The hotel's location is great. It is close to the train station and many restaurants. The area is lively at night but not overwhelming.

I would have loved slightly more space in the room, but not much can be done about that. Also, it would have been great if the television allowed guests to use their streaming services.

plenty of amenities, very helpfull staff and really good laundry machine with passcode so you’re clothes are very safe

it’s just that the location but it’s still OK

What a lovely hotel! It was close to train station and lots of restaurants around. The staff were so friendly and helpful, one staff member followed me out of the hotel to ask if I wanted to borrow an umbrella as it was raining. The room and bathroom were clean and spacious (by Japanese standards). Lots of charging ports, fridge and seating. It had a lovely atmosphere and the Sakura decorations in the lobby were a lovely touch.

Breakfast was booked out - but that was our fault for not pre-booking.

The hotel is 1 stop 20 minutes from akhibara. 5 minutes from the railway station. There are markets and restaurants in the area. The staff are polite and helpful. Especially the lady who helps in the breakfast section is very polite. Breakfast is enough to start the day. Since the trains do not run at 23.30 at night, make your travel plan accordingly.

The only problem is the hair and stains on the bed, although I conveyed our sensitivity to the hotel, especially about cleanliness.

Hotel is in a really great area (Kinshicho). This area has almost everything you need/want(malls, McDonald’s, Starbucks, Taito, Donki)! Distance from station is walkable. Hotel size is decent, but it’s Tokyo. Staff is friendly, good breakfast, bed was bigger than expected!

We were sad the laundry room was not in operation when we were there..we were directed to a seperate laundry place outside the hotel 5 blocks away. Again, the walk to the station may be far to some..we were there when weather was cold so we didn’t mind but I wouldn’t enjoy the walk during summer. There is a lively nightlife when walking to the hotel(karaoke bars, bars, etc) so sometimes there’s many drunk people out but they don’t bother(unless you’re not into that)