the rooms were definitely larger than other tokyo hotels. you can check the laundry status on tv too - very convenient. microwave also available at the common area. you can leave ur luggages for free before ur check in time/after you check out - something not every hotel offers. i encountered some problems but the service was superb 10/10: 1. the towel was stained on my first night so i called them and they exchanged for me immediately🙏 2. there were 2 washing machines that seemed to be empty but it was locked (?) /showed occupied on the tv - called them if they could do something about it so other people including myself could use the machine and they settled it swiftly + called me back to let me know i can use the machine🙏 3. i lost something in a shop and only realised it when i went back to the hotel; i wanted to call the shop but i didnt have a japanese phone number - i went to the reception to ask if they could help and 伊東 san was so nice to help me call them. she was very patient with me while i was trying to converse with my beginner-level Japanese. as i was leaving japan the next day, she suggested me to email them so the next person taking over the shift the next day can still contact me when im out of the hotel. 松下 san, who was in charge the next day was very kind to call the shop again to check on the item and emailed me back on the status. unfortunately, the item was never found but im very grateful to both 伊東 san and 松下 san for helping me - it wasnt something gravely important (i.e passport or credit cards) that will hinder me from leaving the country, but they still went all out to help me. thank you both. 🙏

their pillows were slightly strange to lie on so perhaps keep that in mind if you're particular. also, perhaps be careful at night as there seem to be some bars or clubs (?) nearby with foreign men who might come up to u to invite u to wherever they're working at.

Subway and JR line are just a short 5 minute walk from the hotel. The hotel was very clean and looks brand new. We booked a double room with extra bed. It was not cramped at all and sufficient for our family of 4 (2 kids, 12 and 9 years old). Beds were comfy and we were able to sleep soundly. We were provided pajamas and extra pillows. The cleaning staff changed our towels and pajamas, and picked up our trash daily. Every 3 days of stay, there was a cleaning service. AC and heater all working well. We loved that we can use the toilet, bathroom and wash basin simultaneously as they were separate from each other. Washing machine was very useful. Wash and dry self-service laundry is 500 yen for 10kg. Breakfast was filling but was repetitive so after 3 days, we were already craving for other menu. There were hygiene/beauty products and some tea products at the reception which you can take. Reception staff were very courteous and helpful. They used translator device to communicate with us. They helped us book Yamato service to port our luggages to Osaka. Overall a wonderful stay at Keisei Richmond Hotel!

If there is anything we didn't like, it's probably that Kinshicho area is not touristy. There are no popular tourist spots that you can walk from the hotel. The nearby tourist spots are about 10-15mins away by bus/train/taxi (Akihabara, Asakusa, Sky Tree, Tokyo Station). There is a direct bus to TDR at Kinshicho, but the rest of the tourist spots would take about 45 minutes commute.

The hotel was in a great location - just a five minute walk to public transportation - subways, trains, and busses - at the Kinshicho Station. Getting to other areas of Tokyo from here was very efficient and easy once we got used to the system! There were tons of restaurants, shopping centers, and convenient stores all around the hotel. Our room was on the smaller size, but if was quiet, comfortable, and most importantly clean! The breakfast provided a wide variety of food types from which to choose and the staff there was so friendly and accommodating. The hostess always greeted us, found us a good table, remembered how many people were in our party, and helped us get the elevator when leaving while letting us know the weather for the day in English. I would definitely stay here again!

It was in a more residential area than touristy, so the views were nothing special; however, you could see the Tokyo Skytree from other areas around the hotel while walking around.

The hotel was conveniently located a short 5 minute walk to the train line and subway station, so traveling around Tokyo was very easy from this hotel. There were many restaurants, shopping centers, and convenient stores all around as well. This was more of a residential area as opposed to touristy location, which was great because it was less crowed than other areas of Tokyo; however, it was a quick trip (about 10 minutes or so) on the express line to Tokyo station right in the center of Tokyo. Also, each tour we took could pick us up at this hotel, so that made seeing other parts of Japan stress-free. There were very big rooms across the hall, but the room we had was small. Despite being on the small size, it was enough space for what we needed. It was extremely clean and well taken care of, which is very important to me. The bed was very comfortable and we never heard another sound from either the hall or other rooms while we were in the room, so we could relax when coming back from a long day of site-seeing. The breakfast had a wide variety of food to start off each day, and the staff - especially in the breakfast area- was wonderful and very attentive. I would definitely stay here again.

Nothing - we really enjoyed our stay! There were no special views from the room we had, but you could see the Tokyo Skytree from other areas around the hotel while walking around the area.

The variety of options at breakfast was good, including the curry options. Fruits and vegetables were good. The staff at breakfast were very helpful and kept the space clean. The location is very convenient as it is a 5 minute walk to a JR Station that takes you to different stations, including Tokyo station and Shinjuku (from which you can get the Fuji Express train). That station is also one stop away from the Sky Tree station, so there is good access to key places to visit. One can also walk to the Haneda airport bus stop (5 minutes away) and get that bus as opposed to the more costly option of going to Tokyo station or taking a taxi. The staff at the front desk helped at different points when assistance was needed.

I think the carpet in the room and corridors could be deep cleaned to make it feel a tad cleaner when using the space. The bathroom was a little small, but it was manageable.

The hotel provided my 1 year old the amenities she needed: a baby crib, baby bath tub and a toilet seat for my 3 year old, things that several big hotels dont even provide for age reasons. It's a walk to the train station which it's not a problem for me as there are shops, restaurants and 3 major malls nearby. A 24 hour supermarket is handy for some late night 'i forgot to buy in the day' kind of stuffs. Breakfast is ok, adequate. Entrance to hotel is locked after midnight so keep the card key handy. Will stay there again if had the chance.

A complimentary 1 hour late check out would be nice. Had to inform to make up room everyday. Then again, not a biggie.

Very convenient location. Easy access to JR Line (Sobu & Chuo Line) and Tokyo Metro (Hanzomon Line). In addition, there are 2 nearby supermarkets which one of them opens 24H!!! Also, only 1 station away from Tokyo Sky Tree! Highly recommend.

The hotel room was clean and offered the necessities, but it was tiny, as with most Japanese hotel accommodations. Travel tip: Don't use clamshell luggage, as it makes things super tight. I loved the variety of the breakfast options. I was able to try something different most days. The staff was accommodating, kind, and professional. The hotel's location is great. It is close to the train station and many restaurants. The area is lively at night but not overwhelming.

I would have loved slightly more space in the room, but not much can be done about that. Also, it would have been great if the television allowed guests to use their streaming services.

The staff was very accommodating to all their guests. They offer complimentary baggage storage if you have to check out before you leave the city. They also will book a taxi for you if needed. I liked the security measures they had. The room I had was very comfortable and clean, and the location was convenient. Would definitely recommend!

There isn’t much I didn’t like. The only thing I may suggest is more variety of the breakfast options.

The neighborhood is peaceful. The train and bus stations are about 5 mins walk from the hotel. There are so many restaurants in the area. The room is adequate for Tokyo for a family of 5. The beds are comfortable and I like that the toilet is separate from the shower / bath tub. Buffet breakfast is delicious and the lady at the reception of the dining area is very accommodating and pleasant.

The pillows are hard. Maybe they can opt to change to more fluffy ones.