Great location. Friendly and helpful staff.

Breakfast was a bit disappointing... We stayed here in November of 2023 and there was a good breakfast buffet which was not available this time. Instead there was frozen food + raw rice you had to microwave and cook in the room. It was weird to get used to that... Also... The choice was erratic every day. Some items were not available even if you went early. If you're a fan of a good hotel breakfast, I would not recommend it unless you have no choice. We eventually got used to it but it left a bit of a "downer" on the whole experience.

We looooved how spacious it was in the premium twin room. Beds and views were so comfortable, perfect for unwinding after a long day. We also had a lot of space for opening and packing our luggage. We also saved a lot of time on washing our clothes once we get back home considering how we had a washing machine all to ourselves in the room. There was a bottle of detergent free to use in the room, too! The area was lovely, too. A few steps away from a great cafe and very accessible to Omotesando and Harajuku if you're after shopping in these areas.

The only thing we wished we could change was the bathroom. I've seen other comments mention it and it's true it's quite dated. We always look forward to using the toilets in our hotels so this one was a little disappointing. Every time we opened the bathroom door we could smell some faint unpleasant smell, maybe it's the plumbing or that the bathroom is a little old. Fortunately all the fixtures in the bathroom was working well so we didn't have a problem using the facilities. We do hope you update the bathrooms.

The hotel is in a nice area, the location was spectacular, 2 streets away you have a subway station that connects many tourist areas, below the hotel there are 24/7 supermarkets that help you buy things whenever you want, and a Starbucks to buy coffee and something to eat in the morning, the best thing about this hotel is the view of the city, it was magical every night, they also have the service of sending your suitcases to other hotels, I would definitely stay here again.

It is small room, but all the hotels in Japan are smaller

Very close to Gaiemmae station G03. Ginza line is 2 stops from Shibuya G03. Very convenient. Clean. Helpful efficient staff. Change towels and bins daily at your request (put blue magnet request on front door as you leave in morning). Drinks machine at lobby. They can keep your luggage on your last day. Free coffee and teabags/toothbrushes/shavers/earbuds/cottonwool/hairbands at lobby area. Loved washing machine tumble drier in the room. You can load your dirty washing as you leave and return to it dry. Note: do not put sheets in as it won’t dry them, gets too hot. Do not overload the machine. Request them to change sheets if you need. It’s an extra cost if more than once a week. Family mart 2 mins away for water and snacks.

We had to get used to small spaces but was an experience to see how much one can fit into a small space.

V convenient location (central but not noisy), great city views from the window, all amenities in the room (including washing machine with built-in dryer)

We found one of the reception staff members a bit grumpy - at least for Japanese standards. But other than that, all was fine!

I had a six night stay in one of the residential rooms and it was an absolutely brilliant experience. The room had anything you might need: Washer+Dryer, Microwave, Kettle, Sink, Fridge, TV. The TV contained any information you may need about the hotel after a cute introduction video and could also easily be used to cast anything from your phone. The phone's wake-up call function was easy to setup and worked well. Another useful feature was the air filter / humidifier which prevents the dry mouth caused by using the AC overnight. The bed was plenty comfortable and on the first morning whilst still recovering from jet-lag I just didn't want to leave it! The bathroom was fantastic with a powerful shower and a massive bath tub which even I could fit into as a very large guy. Most importantly for foreign travellers: Anything you need has english descriptions or instructions on them so you do not have to worry about having to translate appliances.

I had no issue with this but as a warning to potential bookings: The room cleaning is a paid extra, they will replace your towels on your request for no cost. The nearest station was very close but only the Ginza line so the majority of journies required going down 2 stops to Shibuya then switching lines, it is still very well located though.

Great location for access to Ginza metro, Shibuya only mins away, or just a 22min walk. Fantastic views across Tokyo, I could see Skytree and Tokyo Tower from my room on the 19th floor. Rooms are unconventional compared to Western hotels. They are long but narro. The double bed, albeit very comfortable is against the wall, so a little inconvenient if a couple were staying there. The room is packed with facilities, washer/dryer machine, microwave, induction hob, fridge/freezer, kettle, TV, utensils. Just word of warning, for stays of 6 nights of less, there isn't room cleaning unless you specifically ask for it. Room also has great aircon/heater and air purifier. Thoroughly enjoyed my stay here and wouldn't hesitate booking again.

The hotel had excellent free amenities including pyjamas, hairbrush, toothbrush, slippers etc. The room was clean, bedding was very comfortable and had everything you need, including a microwave, fridge and kettle. There was a free coffee machine in the lobby too. The location was ideal for walking to areas like Shibuya and Harajuku. But also there’s a metro station about 5 minute walk away that is very easy to navigate. It seems like a safe and quiet neighbourhood, almost peaceful compared to the chaos that Tokyo can be. The staff were lovely and friendly. They held our luggage before we checked in and after check out until we were ready to leave Tokyo.

The room was small, which can’t be helped in a city like Tokyo and it was very warm. We had the AC on whenever we were in the room but it needs the key card to operate so the room would be hot when we returned from the day out. All the be expected so not really a negative at all.

The best value for money! Very spacious room with a comfortable bed & pillows. The laundry machine (combination washer + dryer) in the room was extremely convenient. We were on the 23rd floor and had a great view of the city. Staff are friendly and speak enough English to be conversational. The hotel also offers luggage delivery services at reception. The hotel offers breakfast for ¥1,500. You choose between a Japanese or Western option. The food is pre-packaged & frozen. You get it from freezers on the lobby floor then take it to your room to microwave & eat. There are free amenities & a free coffee machine on the lobby floor for guests.

The hotel is located in a business part of town so a bit of walking to nearby subway stations and not much variety of restaurants in the area.

We stayed here for 9 nights and it was honestly one of the best places we have ever stayed at. You have the security of a hotel with the luxury of a kitchen in your room. The place is very neat and tidy. The veiw was fabulous. They have everything you could need located on the lobby floor and you can help yourself. Because I have celiac disease we knew eating out may be a problem so the kitchen was a life saver. Great location, nice and peacful. Overall very happy with our stay and we will definitely be back in the future.