The hotel is in an excellent location and is a buzzing, vibrant property. There is plenty of great shopping and restaurants in the are, and its a western traveler-friendly neighborhood; but at the same time, the property still had many Japanese guests and didn't feel "touristy." The rooms are well equipped and we enjoyed having a balcony with ours. The hotel offers luggage shipping which is convenient, and also helped with restaurant recommendations/bookings ahead of our arrival.

There aren't many amenities at this property (for the price). There is no pool, onsen/spa, or even rooftop area. The restaurant breakfast was tasty, but limited compared to other properties we stayed in throughout Japan.

Clean, modern, aesthetically appealing, young, hip, the place to be in Tokyo, really nice young employees who went out of their way to make me feel special. When I arrived they welcomed me personally and fried my suitcases from the rain. The house cleaning was impeccable. I’ve never seen a more perfectly made bed. The design was simple. The lounge has the best vibe for working on your laptop with an oatmilk vanilla latte from the bar.

Spacious rooms are rare in Japan, so I wasn’t too surprised, but I did find it unusual that the room had no cupboards or drawers. I was traveling solo, and even then, it felt tight to fit both myself and my large luggage comfortably – it would be challenging with two people and their bags! When I mentioned it to the front desk, they were very understanding and explained that space is indeed a premium in Tokyo. I adapted by keeping my clothes in my suitcase and laying out what I needed on the floor. It worked out fine, and ultimately, that’s part of the experience here in Japan!

We loved the staff! They were incredibly helpful, vibrant, open and such a joy to interact with! The atmosphere and decor was so stylish and the rooms were impeccably clean and comfortable! The service offering was fantastic! We were offered barista coffees upon arrival and the staff were so attentive! The proximity to Shibuya and Omotesando was a big plus! Yet, the hotel offered serenity too.

The loft room seemingly had an after-thought table shelf added for the kettle and coffee corner. It would’ve been nicer without it to give guest access to the window and a place to sit. It was cumbersome to manoeuvre around with less than a foot wide to get to the kettle. Just a thought, as really, it’s not needed.

This is a wonderful hotel, convenienty located in Shibuya area. It is a Japanese style hotel, so the rooms are smaller than in the US or big chain hotels, but have a lot of comfort and charm. The staff at the hotel is extremely helpful and treats every guest like they were the only guest at the hotel. There is not line for check in. You are welcomed by the staff who will have you sit with a drink while they take care of the check-in procedure and they will escort you to your room. The hotel has a very trendy bar (many local young Japanese people hang out there during the day with their laptop and coffee/tea), two nice restaurants (one Western and one Japanese) and a shop with really cool merchandise. We absolutely loved the breakfast, Western style but with some Japanese flair (the soy yogurt was amazing), as well as the eggs and avocado toast. Good coffee too. We did not eat at the restaurant, but judging from the breakfast, I think it would be really good. High quality ingredients. They mini bar is stocked with nice organic juices, local beer and very nice and healthy snacks. I bought a bunch of their bars at their shop since they were so yummy. Water in the room is free. We had a great time, although the bed was a bit short for my husband who is tall, we did not mind. I'd rather stay in something local than a big American chain hotel.

The staff were well organised and international..And our room so large and cosy..a hard task for hotels these days. The balcony was a bonus and even though the location was close to all the Shibuya hustle and bustle..our room and open air balcony with treed outlook very quiet..yet another hard thing for hotels to achieve..beds..music..room accoutrements very high standard as was the breakfast. We were very sad to leave

Can't fault the Trunk experience..

- Exceptional friendly staff! The best. Felt very welcome - Atmosphere - Location - free bike rental

- the ‚Set breakfast‘ deal did not work for me. Too much a mix of different things, nothing done perfectly. Also would have preferred to experience Japanese breakfast culture over Western - gym or yoga room would have been great - can get a bit pricey for what it is - the standard double rooms are ultra small with no wardrobe…just be aware of this. For one person no problem…

Location is excellent. Very cool area and the hotel is close to the action. Still very quiet in the rooms. Great vibe in the lobby with the sharing tables. Bar was great and staff are super friendly.

Our room was extremely small which was a shock after staying at the Cerulean Towers. We did not have a wardrobe at all which was very difficult for 2 girls with big suitcases. I don't think this was mentioned in the description of the room. The standard room would be better suited to 1 person or a couple with backpacks only. I would stay at this hotel again but pay for a bigger room.

Great location and fantastic service. The place is beautiful.

The main issue we had is they do events daily for non hotel guests, and the lobby is always packed with outside people, so you can't enjoy the bar or lobby area peacefully.

Loved the design and location and buzzy atmosphere - in the heart of Shibuya / Cat Street. Great shopping and restaurants within walking distance. Thoughtful room details included pajamas, turn down service, fresh flowers changed daily, and sleep spray

No explanation of amenities and restaurants provided upon check in

This property has a very cool vibe both in terms of the rooms, and the facilities including the restaurant cafe and bar. The staff were incredibly helpful before, and during our stay. They assisted us with dinner reservations and recommendations in the weeks leading up to our stay and luggage shipment to our next destination so we did not have to drag our suitcases on the bullet train. I typically skip breakfast but the breakfast was so beautiful I had to give it a try. Breakfast can be enjoyed in the restaurant or sent up to your room. Staff were eager to please and happy to assist with anything asked of them. The area near the hotel is lively but the hotel itself is on a quieter street. The rooms were small but very stylish. the shower was lovely. We would highly highly recommend the Trunk Hotel to anyone planning on visiting Tokyo.

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