Truly kind and helpful team! I was genuinely impressed by how warm and helpful the team was. Everyone I interacted with was kind, respectful, and always willing to explain things clearly whenever I had questions. What stood out most to me was the level of care I received—not just basic hospitality, but thoughtful help that made my time in the area much easier and more comfortable. One staff member even went out of their way to accompany me to a location I needed to find, which I deeply appreciated. Thank you to the whole team!

I didn’t have a hot shower

The Decasa Hotel in Nairobi's CBD offers excellent value for money, with clean, comfortable rooms and friendly staff that make even a short stay enjoyable. Despite its bustling location, the hotel's lively atmosphere adds to its charm, creating a welcoming environment for guests. The complimentary Wi-Fi and delicious breakfast exceed expectations, enhancing the overall experience. With its central location, the hotel serves as a convenient base for exploring the city and accessing local amenities. For budget-conscious travellers seeking a comfortable and well-situated option in Nairobi, the Decasa Hotel is a highly recommendable choice.

Certainly I was impressed.

Am having quite a nice experience at Decasa hotel ,you’ve got amazing and very professional associates at the front desk . I want to especially commend the receptionist (Tasha) for the smooth checkin on the day i arrived,and the fact that she is always in a genuine smile which is a really good gesture in hospitality .

The customer service agents were very polite and timely in responding to any questions. There was free internet permitting one to enjoy movies streamed directly on youtube.

I think the Kenyan food were abit strange for me, but that is because it was my first time trying them

The hotel is downtown easily accessible especially to those using buses. The breakfast exceeded my expectations 👌. The staffs were exceptional,I got a chance to note down their names for individual appraisal-: both night and day receptionists Gladys and Nicholas such amazing people well trained (we checked in really late and we were granted late checkout - that can't go unnoticed, thanks for understanding), Jane at the restaurant made sure we felt comfortable and well taken care of ,thanks to both night and day security personnels Job and Joshua for the warm welcome and support rendered. Chef Saminy breakfast was well thought through 👌. Wifi was ok and hot shower was available to us. We found two complimentary water bottles in the room.

Lifts. We had to climb the stairs to fourth floor😒. Please work on the lifts and make the upper floors easily accessible.

I loved the fact that the location is very convenient for my purpose. The welcome was amazing considering I arrived at night. The fact that I could still get food fresh and hot was amazing. I am a satisfied customer and I have already recommended a friend. Parking for the taxi is a plus most hotels in town don't have parking so you have to rush boarding which I don't like. Keep up the good job. From the Askari to the reception to the waiter that served me I was satisfied.

I didn't like the fact that I can have a tab that I can pay at checkout, what if I arrived late with only money for check in but I need to eat and pay the next day? The bath area is a bit tinny so as you shower water splashes to the toilet area so using the toilet later is not good.

Excellent clean hotel in the heart of downtown. Perfectly good cafeteria type food. Quite quiet for the area. Good secure doors and very well fitted mosquito net. Unbeatable value. I

I liked it very much and have stayed before. It is very Kikuyu and the continuous Kikuyu music gets monotonous. The malayas keep away (pretty much) and despite where it is located it feels safe. The staff are very supportive and really try to give a good and quick service.

Since was my second time, the experience was better as compared to the previous one. Good room. The restaurant supervisor (gentleman) always looks very active and attentive. Emily is always fast, excellent and multitasking as well. I recommend this hotel and i will come again and again.

There was no towel in my room, i had to request. Phone in the room not working.

THE MEALS, WIFI AND BED. THESE SERVICES WERE GOOD AND WELCOMING. THE LOCATION IS GOOD JUST FEW MINUTES TO WHERE I WAS PICKING MY BUS TO MY DESTINATIONS.

THERE WAS SOME NOICE FROM THE BAR SECTION WHICH IS NORMAL AND BEYOND YOUR CONTROL BUT IT CAN BE IMPROVED SO THAT THOSE WHO ARE RESTING WILL HAVE NICE SLEEP FREE FROM NOISE.

The location is great! Seemed like the area was quite safe and also close to the Matatus if you are heading to Nanyuki and other places. I loved the fresh mango juice they serve with the breakfast. The staff were very nice and helpful also let me leave my bag there when I visited another town.

Everything was great!