After raising our concerns regarding our first night , we were upgraded to a suite which was so much warmer and very beautiful. I also loved the foyer are as it was welcoming with the lovely sitting area around a large fire place. Service was also excellent.

First night was not at all good. The room was at low level and very cold. When we tried to warm up by switching on the heater it brought out cold air. We had no extra blankets to use so the first night was a disaster. I was explained the heater needed time to warm up but this should have been written near the heater control panel as we waited a while to warm up but was not warming up quick enough.

Our stay did not start well as we were placed in a very dark room that had no view at all except a wall in front of us and it was so bad that we wished to cancel the reservation and move to another hotel, we told the reception but she said there are no available rooms but after a short while she said there are better rooms available and we were moved. The problem is that if we did not do so we would have considered that this is the worst hotel in Banff, what I mean is why do they offer a bad room if there are better ones available!!!! This will harm the hotel.

I wish there were water bottles in the rooms

The location and proximity to everything is great in downtown Banff. The hotel, our suite, the restaurant, the pools and the spa were exceptional with great staff. The lobby has cedar burning at all times in the main fireplace and just makes the entry to the hotel comforting. Its decorated beautifully and the design also included preserving an original home and placing it in the courtyard of the hotel, along with green roofs and vegetation as you stroll to your room. no interior hallways, you are outside to access your rooms. Rooftop pool and sauna are great with a firepit for enjoying the night sky. Hands down our new favourite place to stay in Banff.

Did not have anything to dislike about the property.

The room was very nice, the spa was amazing and the lobby and restaurant was good as well. I enjoyed the wood burning fireplace in the lobby. The attentive and friendly staff were amazing. My spa session with Chris was well worth it. He did a great job. The cleaning staff were great and respectful of our things, I would recommend this hotel. It was within walking distance to everything, very convenient.

The bathroom was big enough for 1 person at a time. There were loose floor tiles at the rooftop hot tub, and a huge portion was under construction.

The property sits right in downtown with a short walk to all the shops and restaurants. The building was quiet and the staff was friendly. I had a 1 bedroom suite which was really nice to have the extra space while traveling. The hot tub and fire pit on the roof was nice on a cooler night.

The room was very far from the elevator, so it was inconvenient to go back to my room to grab something. It was about a 4 min walk from the elevator to the room, which doesnt sound like a lot until you need to just run back in for something or after you've been out hiking all day.

Beautiful property centrally located in downtown Banff, surrounded by shops, restaurants and beautiful views. Italian restaurant with great food and service in lobby open for B-L-D. Nice rooftop lounge area with a couple hot tubs and sauna. Everything felt brand new. Had a 1 bedroom suite with balcony overlooking peaceful courtyard. Beds and pillows very comfortable. Room quiet with private entry, kitchenette and small living area. Laundry facility available. I was So impressed that they offered to refund first night after a flight issue resulted in us arriving a day late (when I had called mostly to ensure our room would be held.. great customer service does still exist!) Nice small gym and treadmills with a view. Convenient parking garage right below. Daily housekeeping. We loved our stay here! It’s the kind of place you will miss after you leave…

Only had 2 washers (one out of order)and dryers for all units so I had to make multiple trips to check avail. Limited views from interior balconies (but still a peaceful oasis).

Room size was adequate and clean with great bathroom and shower. Lover the sitting area in the reception with the great active real fireplace. Internal outdoor courtyard is a wonderful quiet clean space.

Could clearly hear neighbours talking even from rooms across the passage as well as noisy persons walking in the corridor. Our room was situated on the street and at street level, so not quiet and people peering in when the blinds were raised.

The Moose is a fantastic choice for anyone visiting Banff. The staff is extremely friendly and helpful, always making sure you feel welcome. The hotel offers a lot of great amenities, including a hot tub and a gym, which are perfect after a day of exploring the area. The underground parking is a bonus, and the location is unbeatable, right in the heart of Banff. The rooms are spacious and cozy, with beautiful local artwork adding to the charm. Highly recommend staying here for an unforgettable experience!

The heating system was a bit noisy and would go on and off during the night, but overall, it didn’t affect the stay too much.

Friendly and helpful staff. Location excellent on main street. Very close to restaurants and shops. Very nicely set up, with chilled atmosphere, nice bar area and decent Italian restaurant. Spacious easy access parking under the hotel.

Expensive! We stayed in 6 other places across Alberta and British Columbia on our holiday (including central Vancouver and Victoria) and this was far and away the most expensive.

Room (King Suite) was spacious and had nice well appointed coffee station, ample (but narrow stalls) parking and excellent pool and hot tub on the top floor

Only one restaurant in the hotel, probably over priced. Other breakfast coffee options about a 5 minute walk away. The king suite room did not have any view. Upon checkin I was offered an upgrade to a slightly larger suite with a mountain view but the 50% discount was still $200 a night more than our rate (Ouch!). No thanks