All okey. Convenient location, great sea view, room super comfy!

The lobby itself not like a 5 star resort. Looks like a lousy normal condo lobby. Pool inside our room not properly maintained. Something just not right, i dont know is it because of the deco or it just not properly cleaned.

Staff friendliness, our own pool and steam room, the daily cleaning and top ups, food Warry in the small shop went above and beyond to help us. An asset to the hotel.

Have different fruit options at breakfast. A bit repetitive. Maybe all staff should have knowledge of opening times for restaurant, spa and shop. As some couldn’t answer this for us. Pool went green so maybe a 4/5 daily cleaning or at least a weekly one. Tour desk couldn’t help or suggest places / it was more of a taxi service as you just told them where you want to go. Also the 70myr rate per hour changed from 520myr to 800myr for 8 hours so we declined the trip. Not a great beach for swimming. Not much in area so had to travel.

The staff is great. Everyone is friendly and approachable, especially the beautiful people at the reception counter. I think your staff is the best feature of Lexis Suites in Penang. As my wife and I were celebrating our 50th wedding anniversary, the staff went out of their way to decorate one of the beds. This was unexpected! So any of you guys want to celebrate any sort of anniversary, head on to Lexis Suites (Penang), and you will not be disappointed!

The lighting for the mirror is pathetic. I wish it were a little brighter. I believe the bedroom should have another comfortable chair. As it is, one person sits and relaxes while the other just sits on the bed. Driving up and down the carpark can also drive you nuts with all the turns you have to make to reach it.

Room superb. In the room pool was exceptional, order a set of tides in pool and the service was marvellous. Besides, the staff are very helpful and they assisted us well. check in process was easy and all done just within minutes and we were allowed to early check and late checkout.

We stayed in room 1906. The room toilet have problem whereby the water not flowing and need to use given broom type of viper to pool the water. shud have a door near the pool to access direct to bathroom/toilet so the floor in room wont be wet. room service was poor, took 3 hours to get a bucket of ice. The parking system is worse as they use TNG but when u wanna go out, before scanning u need to validate in the lobby. its literally so annoying. Shud change the system by providing a parking card for customer.

Room: We stayed in Executive Pool Suite. The bedroom is huge, got 2 kings bed, bed is also comfortable too Pool: Beautiful scenery facing the sea, and it is outside of the bedroom and you will get the sunlight while bathing in the pool. For smokers, u can smoke at the pool area as they provide u the ashtray Bathtub: Bathtub is also outside of the bedroom, both of my children enjoy the bathtub Sauna: Sauna is outside of the bathroom, we only use it for a few minutes Amenities: All is good Food: Plenty of food, but i expect they can topup the food faster.

Slow refill on the food

Probably the only place we stayed at in Malaysia that felt like a real hotel. The staff had immaculate manners and even prepared our early breakfast to take away at 5:30am due to our early flight. I didn't try their restaurants but I strongly recommend taking a little walk outside (if you can brave the traffic whizzing by you on narrow roads) and trying the local cuisine there. It was probably the best food we had on our trip to Malaysia! There is also an excellent Chinese place behind the restaurant - try the crab or the shrimp there and you'll be blown away.

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The room has private pool and sauna. We enjoyed so much for both facilities. Customer service had performed excellent job too. The buffet breakfast offered varieties of food choices. My kids enjoyed kidz room and they loved playing ping pong too. Overall, we had an enjoyable stay in Pinang.

4 people stayed in the hotel. However, hotel only provided two big towels to us. After contacting the customer service, they delivered to us. Their customer service was good! Please continue to maintain the quality of services, food and cleanliness.

The concept of each suite having pools is brilliant. The airy corridors leading to the rooms add to the feel. Staff at the reception, in the restaurants and for housekeeping are extremely well-trained and nice. The rooms are clean, well-equipped and well-designed. The view from the windows is beautiful, and the rooms (“suites”) are well equipped. The breakfast was very good, even though it was quite busy. The bathroom is amazing, including the tub! The steam room is good too. The parking is free and is very good.

Thee poolsides had mould growing in the corners, not sure if much can be done due to the elements. A heated pool would be nice as well as its too small to swim laps in to warm up. All of the malls and other touristy activities are quite far. There are no good convenience stores within a safe walking distance and the tiny store opposite the hotel is really bad. The shop inside the hotel sells items at over twice the street prices (not a huge problem for a 5 star guest), and closes way too early! Long elevator wait times when busy.

The sparkling clean & spacious suite wow us when we step in. The king size beds are so comfortable to sleep in. Instead of having limited channels to watch on TV, we get to watch Youtube too. The swimming pool is just nice for us and the big bathtub is a complimentary. Lexis is very suitable for a staycation.

We found a party of Charlie Ants the next morning in the steam room. However, the staff was quick to handle the situation effectively. I also hoped that the food during breakfast could be kept warm more effectively.

My stay at the Lexis Suites Penang was nothing short of exceptional. From the moment I arrived, I was struck by the hotel's stunning architecture and impeccably manicured grounds. But it was the level of service and attention to detail that truly set this property apart. The highlight of my stay was undoubtedly the private pool suite I had the pleasure of booking. The suite itself was incredibly spacious, beautifully decorated, and equipped with every amenity I could have wanted. The private pool just steps from my room allowed me to enjoy a refreshing swim any time of day, all while taking in the gorgeous views of the surrounding tropical landscape. What truly made my experience memorable, however, was the staff at Lexis Suites. Each member of the team I interacted with, from the front desk to the housekeeping staff, went above and beyond to ensure my stay was nothing short of perfect. Their warm hospitality, genuine care for guests, and commitment to anticipating my needs at every turn was unparalleled. The level of cleanliness throughout the property was also exemplary. My suite was immaculate, and the common areas were pristine. It was clear that the hotel places a strong emphasis on maintaining the highest standards of hygiene and comfort for their guests. In short, my stay at Lexis Suites Penang was an absolute delight from start to finish. The luxurious accommodations, stunning natural setting, and world-class service combine to create a truly memorable experience. I would not hesitate to recommend this hotel to anyone seeking an oasis of tranquility and opulence in Penang.

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