We chose this hotel based on its location and the fact that it was within walking distance of the Petronas Towers (900 metres away - a very gentle 15-minute stroll) and the LRT metro at KLCC (Line 5). We were travelling with cabin bags only, so walking from the metro to the hotel was a very practical option for us - with large hold bags a taxi would have been needed. We had a very nice room on the 22nd floor, with a good view over the city. The room contained one of the best (and biggest) security deposit boxes we had ever seen - excellent!! Breakfast was taken in the 10th floor restaurant - there was a fully range of tastes (both Western & Eastern) in a running buffet - we were well satisfied. We did not use the restaurant in the evening as it was the month of Ramadan and the a la carte menu was replaced by a special Ramaden buffet each evening. Instead we ate in the 31st floor Sky View lounge which maintained a smaller a la carte menu for those not wishing to partake in the main Ramaden buffet, or we ate in nearby local restaurants. Housekeeping was to a very high standard. We especially liked the infinity swimming pool on the 31st floor - not too crowded during the afternoon and a good place to cool down when the temperature rose to the low 30s. This hotel is highly recommended for a multi-night stay in KLCC.

Nothing to criticise.

Everything was great. The room was clean, comfortable and quiet. The location is good, it's about 10 minutes from the Petronas Towers. There's also an infinity pool which is quite small but still has a good view.

The windows in my room and in the restaurant need cleaning. When I checked in, there was an unpleasant smell in the bathroom but it disappeared on the next day. Probably this was because of the ventilation system.

The hotel is located a stone's throw from the Petronas Towers. The breakfast was a bit odd, not one of the best but acceptable. The rooms themselves were clean, although the bathroom was a bit dirty but nothing serious.

Unfortunately, the pool was too crowded but had a nice view. The bar no longer has a view of the Petronas Towers because a building has been constructed in front of the hotel.

The check-in process was quite convenient, and we weren't charged until we had arrived at the property. My request for a higher floor was accommodated as well. The room was slightly on the smaller side, but wasn't too cramped or uncomfortable, and they were cleaned with fresh linen daily. The hotel was in a very central location, and was a 10 minute walk to the Petronas Towers (the closest Starbucks was only 3 minutes away!) We enjoyed the stay and would recommend this hotel.

The exhaust fans in the toilet/washroom wasn't strong enough - at times the air was slightly pungent. Nothing too major, but good if this can be fixed.

Central location, rooms were clean and comfy

I did find the staff to be a bit unwelcoming. When I went to the dinner buffet I felt like I got laughed at by the two staff at the counter for asking how it worked. I also asked to include breakfast at check-in because I knew my original rate didn’t include it. I went to breakfast the next morning and got told it wasn’t recorded and then the staff made me feel like an inconvenience for asking to pay for it then for that morning. I understand that language and cultural barriers can be frustrating but when you have picked to work in the tourism industry I would expect a bit more understanding.

Deluxe room was spacious and comfortable for 3. Bathroom was also adequate. The fully Halaal breakfast buffet was amazing. Pleasantly surprised with the variety of cuisine served at breakfast. There were plenty of options to suit our individual palette preferences each morning...which we thoroughly enjoyed !!! The chefs and staff were very friendly and accommodating. Centrally located, walking distance to Ampung Park MRT, Suria KLCC and Petronas Towers Reception, Customer Relations and Concierge staff were helpful and efficient.

a complimentary porter service is much needed, especially for elders and families with young children

The room was comfortable and met expectations.

The pool was tiny and it's more for children. I had to compete with some ladies making social media videos when I did use it. A bit annoying but nothing the hotel can do about that. 🤪 The hotel caters to bus tours. Breakfast was good but it was more like being a part of a stampede when I was just trying to relax and start my day. My compliments to the staff who kept up well with the challenges of keeping everything well stocked and neat.

breakfast was excellent, room was small but sufficient for three nights; pool, gym and small cafe/restaurant on 31st floor were excellent. Dinner (except on 31.12.2024) was excellent. Also dining on 31st floor was enjoyable.

The price of dinner on 31.12.2024 was doubled what was not critical, but for access to eating room was additional fee as high as 10 times of the price for the dinner (because the New Years party). This requirement was somewhat unacceptable for us and it also looked like that we were not welcomed guests for that evening.

The location is convenient, a 10 min walk from the Petronas Towers, with several cafes and restaurants nearby. The pool is a bit small, but nice - especially late in the evening, when you can admire the city lights; there are free towels. The room is clean and cosy, with all nesessary amenities and huge floor-to-ceiling windows. The cleaning service is top quality. The free Wi-Fi and air conditioning are excellent.

The breakfast hall is huge and nice, the choice of dishes is quite large, however some dishes could not be called delicious. As new skyscrapers spring up all around, the view of the city becomes limited (this may not apply to all areas of the hotel).

Staff and housekeeping were all friendly and helpful. Infinity pool was a joy with exceptional views.

In the gym, some of the attachments to the weight lifting machines are showing wear with torn fabric that might cause injury should they break. I'm glad I did not purchase the breakfast buffet option with the room as I tried it once and was dissatisfied compared to other dining options outside the hotel. Laundry service seemed expensive compared to nearby competing services.