Great location, everything is close to this building.

There were stains in the cushions and the couch was all dirty and smelly.

A beautiful hotel with a great location close to everything, and it has a pool with a stunning view.

The cleanliness is good, but not up to the required standard. There is no daily room cleaning — only once every three days. Most importantly, the staff are not friendly at all; you won’t see a smile on their faces, and they lack a lot of experience, especially considering this is a five-star hotel. However, there was one exception — one staff member was amazing and always helpful (he’s bald like me!). He’s a lovely person with great manners and service.

The hotel is asthetically pleasant.

The swimming pool rule was quite strict. I usually wear jersey-type of clothes, but guests can only wear swimsuits only (jersey-type not allowed). Missed the chance to swim because of this. The pool was great though. There was an electric stove/induction cooker in my room, but there was no pan or anything can be cook with. Should I bring my own cooking pan or how 😅 My room was also a connected room, separated by a door. Thus I can hear the guest from the other room quite clearly. The elevator during check out hour was crazy.

Everything was good apart from the internet connection. I stayed there for work purposes however I couldn’t use the wifi due to poor connection. I ended up using my personal hotspot. I’d suggest to improve the wifi especially for business travellers.

The pool, the whatapp "concierge", there's noting to see around because it's all hotels but its just 10-15min walk from the Petrona Tours/Suria KLCC/Metro so it's great. If you want to discover more about KL and other cities in south east asia follow my insta @temestre :)

Connecting rooms have poor isolation. I could hear everything from the pulling up the curtain to the man snoring, but nothing from te opposite room. Even thought it's an aparthotel I think there should be trash pickup every day. I cooked a lot and that would've been helpful for the smell (empty meat boxes, fruit peels,...). I asked through WhatsApp and they cleaned it but could be a standard service

The accomodation was larger than normal and had all you needed.

Check in is a bit tedious, you meet some guy who arranged your accomodation from the foyer.

Big apartment with not bad views (we were 29th floor). Outstanding pool on 47th floor. Great to have separate bedroom from living area. 10 minutes walk to Petronas towers. Banyan cafe opposite lobby great for food and mini mart in hotel reasonably priced

Check in was very busy with people given staggered times. We werent able to check in till 3pm and bags stored cheaply at 5 ringgit. (Storage guy lovely) On return was asked for 200 ringgit deposit in cash! Staff not too friendly on reception or at pool. Asked for pool towels - told you get them AFTER swimming, not before. No glasses in room just china mugs. Asked for some and was told they had run out. Sofa a little uncomfortable. TV didn’t work for us unless signed in to apple or Netflix Lifts very busy and often waiting a while for list to come

Good location, near Petronas Towers, KLCC and access to public transport. Great value for money, the place is convenient as a hub to explore the city, and having a kitchen gives you flexibility with meals. Pool are is small for such a building, but good enough to refresh yourself a bit after a day out. And you can see the top of the towers from the pool.

The apartment does not have any housekeeping, not a big deal, but we weren’t informed on arrival, and missed on basic info as where to dispose the garbage… If you need fresh towels or toilet paper you’ll have to go down to the reception.

The view

The queue for the lift

Large rooms and generally clean. Great views

Had a small kitchen but no plates or glasses to use. Bathroom was poorly kept, needed some work. Staff at the reception of the building were incredibly rude. Insisted on 50 deposit however nobody else checking in needed to give this. They also said ‘50 of any currency, 50 US Dollars, £50, €50, then became rude and difficult when I asked for it to be clearly documented which currency I gave. I was shocked to receive this back and believe I wouldn’t have if I didn’t insist on the receptionist writing it down.