Great value for money. Awesome location. The room is really nice... it could be quite confusing because the hotel is huge. Overall, awesome stay. I'd stay here again.

The hotel is quite old and some of the items in the room need updating (i.e. carpet, bathtub, shower)

The hotel structure and design.Service from staffs is excellent..from counter to housekeeping..all well done

Nil

First things first! I miss the smell of this place, I wish I could have my home small as good as it did in this motel!! Breakfast was an amazing array of multi cultural food perfectly cooked and displayed, room service was excellent, dinner in the dining area was absolutely amazing better than we have had anywhere, the steak and burgers were the best we have had. The service provided by the many workers here at any time 24/7, was impeccable! They were friendly, caring and so helpful, they literally remember your room number, what food and drinks were your favourites, we will miss this place so much 11/10 can’t recommend highly enough, a massive thank you to everyone at the Royale Chulan !! Can’t wait to bring the whole family

Tv’s need Netflix

I have stayed at the Royal Chulan many times over the years. I like it because it has huge comfortable rooms and is set in its own quiet compound a block or so from the bedlam and extensive shopping of Bukit Bintang. Although recent construction has rendered that block or so quite a trek, a new MRT station at its front door has now made it super convenient to locations throughout KL. Notable also are its breakfast options, which span the whole Asian range along with the usual Western offerings.

While the room was certainly 'broom clean' and quite acceptable, it needed a thorough scrub to bring it to the 'gleam' level of major hotel chains. In fact the whole hotel could do with some major TLC.

The hotel is in an excellent location. Breakfast was very good with lots of choice. The pool was an excellent size and there is a small gym which was adequate for our holiday needs. Staff were helpful & friendly. We were able to walk to all main attractions.

Restaurants were not open during our visit and it would have been nice to be able to relax with a drink at the end of the day but there is no on-site bar. That is just us nit picking. The Pavillion mall is just up the street and there is an excellent wine & beer choice to take out and enjoy on your balcony.

I book apartment..it was spacious..buffet spread was splendid ..lots of variety. They even set up traditional breakfast ( sarapan dulu2).. actually we just want to have a good break after some hard work..it was definitely the best choice..

One thing that really troubles us is there is water at toilet floor..donno where it comes..we only use toilet and showers..but water from donno where are flooding sampai toilet door..maybe becoz lantai hole jauh at below sinki or maybe water leaking from the tiles..other than this the room is perfect

Not a high rise, traditional Malaysian style building, 5 minutes walk to the Pavilion mall. 20 min walk to Petronas towers. Superb choice at breakfast. Spacious but a little dated room.

The ‘kitchenette’ advertised as part of the studio didn’t have any plates or utensils. The pool was nice but every time there was a tiny bit of rain the staff immediately wanted to close it. We only managed to use it once. The window in the room was broken and couldn’t be properly closed so the noise from the next door building site would wake us up at 8 am.

Pleasant stay

Requires refurbishing- old. Carpets were dirty.

What i liked about our stay was that the hotel made a very great gesture of making us a mini surprise for our 5th year anniversary. We were surprised as not many places does that. For the price, and the hotel and the breakfast included with it, it was worth it eventhough the place was a bit worn down and has some mold and dirt around, i wouldn't expect much considering the price but it would be great if you could fix and remove the mold around in the toilet. Breakfast selection was amazing, though i didn't get the chance to enjoy everything. I personally love the building as it gives me a vibe of anhotel in my country with the fraction of the price. It fits the hotel aesthetic that i love. The location was okay if its just adults, but having to use a stroller for a long sweaty walk is a bit tiresome, but there’s always Grab.

The only thing i would complain for our sleep would be that we could hear noises from our neighbours or downstairs, but i think that was unavoidable. Would like the toilet to be not moldy, and room less dusty.

Great location travelling to different locations in KL because MRT Conlay is situated opposite the hotel. The room was clean and comfortable, the balcony was a bonus. The staff were very helpful and professional. Good sized swimming pool. We had a lovely stay. Thank you!

Upon arrival, found the toilets at the lobby were in a terrible state. Although it was not entirely the cleaners problem, the cleanliness of these public areas should not be overlooked because it gives a bad first impression of the hotel. Did inform the staff at the reception and it was dealt with immediately. Thank you to the young lady at the reception 🙏