Location was super convenient and the room was very comfortable. Pillows were huge too and we loved the size of it.

Neighbours were noisy and we could hear thumping randomly as if someone was walking heavily. Toilet door in the shower area could do with better anti-leaking fixtures as the water spilled out a lot after showering.

Sedap Restaurant was not so sedap (delicious) really not up to 5 star’s standards..i tried nasi beef cheek just so so, nasi ayam roasted also not nice (so far the best nasi ayam in grand hyatt klcc superb) even watermelon fresh juice tasteless..really really not recommended to eat here.. there’s a few meal I tried also really disappointed 😔

Nice clean hotel and friendly staff. Pureveen was good and gave options to choose from as we reached the hotel earlier than expected. Room we got was upgraded to Grand Deluxe King and it was damn spacious. Bed was so comfy that you can't even get out. Location is near Pavilion and it has the link bridge beside the hotel and the best part is the food truck opposite. Should try the keropok lekor there. Overall is good. Will definitely come back again..

The management should look into the matter of the deposit as it is too much. I guess $200MYR would be great enough be it for how many nights. As I paid in full upon check in and was shocked as they asked for 1k+ for the deposit. Even other 5 stars hotels I stayed didn't for that much. Some even has no deposit or the max at just $100-$200.. I think it's best the management can look into it and ammend a little of the deposit SOP.

the location & hotel is just perfect. the rooms were very clean. on the staff side the hotel needs improvement, if you want anything at night most of the time no one answers the phone i.e. the operator, in our room you could call only the operator by dialling “0” could not call room service, concierge etc directly. So when operator didn’t pick up the phone had to go to the hotel reception in the middle of the night. So their night service needs fixing. Also, there is no reminder that buffet breakfast will be cleared in day half an hour etc. small service we have experienced in other hotels. we arrived at the hotel on Saturday night, next morning we has buffet breakfast which was included in our room rent. however, when we went to have breakfast on Monday at the same time, we were told breakfast is over & when we had breakfast at same time yesterday, staff just said that time is extended time and only in the weekends. We were shocked to hear this, as we were informed about this. they cleared the whole breakfast area while we were standing there, when we asked give us something to eat like simple bread butter & juice, they refused. even asked at the reception if we can get anything to eat, they simply refused. they were more busy in preparing for the afternoon I guess. It was appalling. Rest of the time we stayed clear of the staff & had pleasant stay.

Night service & appalling staff behaviour, they won’t do anything to accommodate you

Breakfast selection good, adequate and tasty.

Theres a buzzing sound at the level 14 near my room. Its a constant buzzing that can cause problems to sleep. Anyhow on the 2nd and 3rd night i got used to it

As always the check in and check out staff was efficient and friendly, the checkin and check out process was fast . They were good enough to allocate my stay to my member account . Location was fabulous . extremely close to the pavilion mall and walk away to KLCC. Hotel Coffee shop , the hot chocolate was to die for. The single bedroom apartment was very good and well equipped. The cleaning staff on everyday other than ONE day was very good.

The cleaning staff allocated to 16th Floor on Thursday the 24th was very very poor . despite us putting the make up room tab he hadn't cleaned when we returned . When requested and he was sent he did a very shabby job.

Location

The only negative was very bad smell in hallways.

Location

The staff wasn’t friendly at all

Room is quite roomy and location is great. Walking distance to the shopping centre and restaurants, also easy to catch MTR, or bus. Breakfast a bit disappointed, the toast machine is not working and the soft yoghurt machine also not working. May be we went to have a breakfast a bit late but I think this is not an excuse. Food varieties are great, so many I can choose from but I think the toaster and the yoghurt are the main one and I felt a bit disappointed.

Take so long for checking in. I booked 3 different times and dates during my 3 weeks holiday. It took me the longest one was half an hour for checking in.

The room was very spacious, especially the living room. The bed was comfortable too and wifi worked impeccably. Location is great, everything within the City Center is doable on foot. Or Grab. The staff is very nice and efficient, room service is quick and early. The staff at the Reception was very kind in letting us have a late Check-Out since we had a late flight out from KL. The hotel is pretty straightforward and does not strike by a certain style yet it is excellent value for money and has a great infrastructure (if you need a haircut, a massage, etc. too).

Some people may mind that there was no window in the bedroom or not enough cutlery and plates if you stayed longer than the 2 nights we stayed there. It did not bother us.