Requested for standing fan at check-in reception. Staff offered to change room but customer preferred to stay in same room. Shortly after, staff brought standing fan to the room. In addition, technician also checked the aircon filter.

Room aircon not cold. Traffic condition leading to hotel drop-off point is jam-packed at peak hours. Most grab drivers will miss the turn into the hotel drop-off point. Good breakfast spread, but there is room for improvement on food quality.

With the renovation, the hotel rooms are clean, bright and fresh. Having easy access to Mid Valley shopping mall and The Gardens is definitely a plus.

We have issue with the sound from the heavy rain beating on the metal panel for the room on 28th floor. Also the children of next door was shouting and jumping early in the morning. Also dragging with luggage which we believe was the family checking in early 6 am or so. Also had thought parking the car is free for the two days we were staying at the hotel.

Breakfast spread available is worth your money. At only rm20/pax, you can enjoy quite a variety of breakfast selections. Though the food varieties can be further improved, however at this price I couldn't complaint more.

Parking. Both hotel and mall sharing the same parking space. It is confusing for us to locate the parking spot, need to call hotel reception for instruction. Depending on which level and which wing of the building your park your car, it may take you around 10-15 minutes to walk to the reception area. For suggestion, park your car at level 3A and above, at either zone C or H

The upfront staff at the entrance and check-in counters were very helpful and always cheerful. Housekeepers were professional as they kept my room clean and well-furnished with towels, etc. However, I cannot believe it when I realized hair conditioners were not provided for the guest. Knowing the strict airline weight load of 23 kg per passenger, I was not able to bring any hair conditioner from HKG. I expected the hotel to provide it as it was such when I stayed at The Gardens three times when Boulevard was under renovation. And I remember very well that Boulevard supplied hair conditioners and skin lotion in my previous stays with the hotel.

It’s connected to Midvalley Megamall and a walk a way from The Gardens - very convenient. The TV system is good and modern with lots of movies to choose from. The breakfast selections are plenty and delicious! The staffs are accommodating. Had air conditioning issue with the room I was staying in - they upgraded the room for me and my family. They also helped when I had problems with my access card. Well done.

The parking.. Very inconvenient to get to and fro the car park, had to either drop everything in the lobby or drag everything thru the mall. And the parking spots in level 2A or 2b gate H will require you to move a fleet of stairs.

The staff on our check-in was exceptionally helpful and professional. Although I had made two consecutive bookings of different room types due to having to extend my stay, they were gracious enough to upgrade my stay to the better room of the two bookings so that we do not have to repack and move rooms. Service staff were always helpful and polite. It's location just above the sprawling mall really made the stay joyful for the family with all the shopping and food outlets to try. Conveniently close to an e-hailing pickup and drop-off.

Nothing of note.

I recently had the pleasure of staying at St. Giles Boulevard Mid Valley, and I must say, it was an overwhelmingly positive experience from the moment I checked in. Upon arrival, I was warmly greeted by a friendly gentleman at the reception (apologies for not catching his name). He made me feel incredibly welcome, and to my surprise, he upgraded my room from a premium to a suite! This unexpected gesture truly set the tone for my stay. When I reached my room, I was delighted to find a thoughtful "Welcome Back" message written on the wardrobe mirror. It was these little touches that made me feel extra special and thoroughly welcomed. The hotel’s location is ideal, with easy access to Mid Valley Mall, which is conveniently connected to the hotel. The room itself was wonderfully spacious, and the bed was perfect—firm, just as I had requested, and complemented by some excellent firm pillows. I slept exceptionally well during my stay. I also appreciated the addition of a fan in the room, which I prefer over air conditioning. This thoughtful touch made my stay even more comfortable. The staff at St. Giles were consistently courteous and attentive, enhancing the overall experience. All in all, this was a surprising yet incredibly welcomed experience. I will definitely be returning to St. Giles Boulevard Mid Valley in the future, and who knows, perhaps I’ll be upgraded again! Thank you to the entire team for their hospitality and thoughtful surprises. Highly recommend!

N/A

Great service, friendly and very helpful staff. A special mention of the restaurant staff for being super friendly, welcoming and providing a wonderful service. And the front desk staff were highly efficient making check in and check out a breeze, plus attending to any queries/requests promptly. Rooms clean and large. Room service very quick and good. Pool side is very quiet and relaxing. Location is wonderful. Overall a great place to stay.

Nothing to dislike. An improvement i would like to suggest would be for room service to be extended till a bit late at night, maybe till midnight.

Thank you Hana and Sugabthi for serving us and upgrade us from urban king room to suite. Both my kids love the room and spacious enough for my baby to crawling around the room and explore. Mall is direct link to hotel easy to access. For parking they have Rm5 per day if you drive. You have to bring tng to the level 1 counter so they activate your card before heading to carpark to get your car.

The parking is share with mid valley megamall. Hard to find parking and park zone H is nearer to the hotel. Not every carpark link to lift is slope. So abit hard for us as we have baby stroller need to up the staircase.

Our whole stay was excellent and exceeded our expectation. We booked a deluxe room for birthday and wedding anniversary and was upgraded to suite, thanks to the amazing staff member at the reception. The room was immaculate, facilities are amazing. Midvalley megamall locates just next to the hotel and there was a through passageway to the mall, making trip back and forth easy. To top it off, train station was just around the corner, lots of grab drivers around, so any place within KL is well within reach. Contrary to what people said about limited breakfast options, we found that the choices were quite vast. Maybe because we were not big eaters to begin with. All in all, an excellent stay, worth every single pence and I would return for more stays in the future!

Hardly any at all.