Everything was excellent. The staff was very attentive to my needs. Only wish it was in front of the Ocean; but the proximity is great. The room was clean and fresh; I especially loved the hammock on the terrace and the fact that there is a refrigerator to store my own drinks.

The location was perfect, very close to the beach, but quieter. The birds and flowers were a huge bonus. We did not realize that we would have a nicely supplied shared kitchen with the other two rooms on our floor. It came in very handy. The quiet pool area was terrific, as well as the free parking.

We had a few minor problems communicating, mostly with translations from english to spanish.

Hotel Villas Ema has a great staff, good communication, nice setting next to a large undeveloped lot, great view, and wonderful location just steps from playa de Ropa, and the taxi stand is right across the street. Room is spacious, good bed and great patio.

The shared kitchen facilities left a lot to be desired, and rooms were basic with no extra furniture. Unfortunately, there was construction across the street on the roof and they could look right into my unit so there was no privacy.

Location, cleanliness, pretty pool area

Very sterile looking new rooms- need some bright decor, but clean. We had booked two rooms and one was for my sister who died right before trip - they said that they were fine with refunding the room but needed a waiver form from booking.com which was sent same day- they never signed it after numerous requests- so no refund. The staff was nice but didn’t follow through on their promise.

The room was modern with air conditioning and comfortable beds. The bathroom was new. There is a shared kitchen, although we didn't end up using it except for making coffee and tea once. The property is pretty and relatively small. It is walking distance to Playa La Ropa that has restaurants. There is also an Oxxo store for basics (like 711 in the US), but not much else. You can take a "combi/public van" into the town of Zihuatanejo or a taxi. Nice town with lots of restaurants and bars and shops. Snorkeling was mediocre, both at Playa Los Gatos and La Isla Ixtapa.

Good location, about 100-150 m to the beach, which you can walk wearing the swimming suit or throw a towel on. They give beach towels if you ask. The beach is amazing! One of the best beaches I've seen around the world. But it's best on weekdays, cause people flock on weekends, and it might get crowded with families, boats and jet-skies. There is still space for everyone. There are a couple of good local places to eat in about 5-7 min walk. Also an OXXO at about the same distance. However, the area is hilly, it might be difficult for an elderly person to go up and down. About 30 min walk to the center, and minibuses run on the upper street. A good surprise was that they have a fully equipped kitchen. However, as I understood it is only on the 3rd floor (I stayed on the 3rd). There is a small kinda separate villa, probably it has it's own kitchen too, no idea. The place is quiet, you can get a good sleep, if the neighbors are not loud. I was lucky, no-one disturbed me. But for a late sleeper there is a minor problem. Some local birds start to 'sing' (more like shout) at around 8 am... Very loudly, but probably it's seasonal, no idea. Anyway, ear plugs would come in handy. Or probably if you sleep with your balcony door shut they won't disturb you. I like to hear the ocean sound, so I had my balcony door open. The AC was working ok, for AC lovers. The view is ok, you can see the ocean horizon, but the view is like very open. The balcony was of a very decent size, with nice furniture and a hammock. Definitely helpful for those who travel as a couple, as it can act as a second room to escape :) They cleaned the room EVERY day, which I never saw in any hotel after pandemic (at least in US). Changed towels, did the bed, etc... Also, there is a space for parking, and their territory is gated. To park outside will be complicated on weekends. The street is full with taxis. There is also a decent size pool with a small waterfall.

No elevator, but it's just a 3-floor building.

We were on the third floor with a lovely view out to the ocean and a communal kitchen (open air, one half of the third floor) outside our door. The property is very close to the beach with easy access. It’s also about 100m from Paty’s Bar / Restaurant…..a perfect spot for sunset happy hour. The pool was very quiet and pleasant. Small fridge in the room but a large, shared, fridge in the kitchen. Super facilities for making coffee in the morning. If you’re staying for a bit and planning to cook you might want to upgrade the pots.

nothing

The location is the best. Very close to La Ropa Beach. Our room was big with two double beds. At first the fridge didn't work and David brought in a new one. I was impressed with that. The staff is great, Esme, Memo, Carmen and David. We will definitely stay here again. It is a budget hotel but the location is superior.

We asked for water and they charged us 50 Pesos for a big 10 litre bottle with stand. We would have spent more buying water at the OXXO but most places we have stayed included the water. Plus we were only there for 4 days so only used half of it.

The proximity to Playa La Ropa was ideal. it very nice to be able to enjoy the beach at different times of day while also being able to retreat to the comfort of our unit and the pool when we needed a break from it.

Close to beach, access to kitchen, staff very friendly and accommodating.

Second time to Ema, they have made really nice improvements from our last visit, specifically the kitchen area.