The location was close to the beach, restaurants and shops. Lots of street entertainment bands and fire baton entertainment so a little noisy at night, but the noise ended at a decent hr. The breakfast was nice orange juice, coffee and a warm croissant. It was dropped off in a picnic basket to our room at 8:30 am I would have liked a second cup of coffee as there was only enough for 2 cups. I suggested a larger thermos for 4 cups. We did however find a great coffee shop close by for our second cup. We enjoyed a glass of sparkling wine upon arrival. It was a lovely experience checking in.

This did not bother us but there was no elevator so you need to be able to get up stairs.

I can’t say enough about how wonderful this hotel is. The location is perfect with a 2 minute walk to the beach and surrounded by great restaurants and shops. The rooftop is unparalleled with the best view of the sunset outside of the beach. The staff couldn’t have been more friendly and accommodating, always going out of their way to make our stay enjoyable. The rooms were clean, spacious and lovely!

The only thing to be aware of is that due to the location on the Main Street it can get a little loud - so you may want to bring earplugs if you’re a light sleeper. But considering everything shuts down by 10pm it really wasn’t an issue.

The location was excellent. We had a corner room overlooking the main street. Noise was not a concern at all. The breakfast - croissant, coffee/tea and orange juice - was delivered to our room in a hamper, and we ate on the balcony. The hotel provided beach chairs, an umbrella and beach towels for our trips to the beach, about 200 yards down the main street. Our room was cleaned every day. I enjoyed doing my morning workouts on the roof top patio. There were a variety of restaurants to choose from and the food was good. There was usually evening entertainment.

The bicycles could have been better maintained, but I don't think we would have travelled far anyway on the cobbled streets.

The room was large, clean, high ceilings, drinkable water station on each floor, breakfast delivered to the room was very very nice. The roof was beautiful with very comfortable deck chairs. The bar downstairs is fantastic as well.

There is a day care or kindergarten next door. Although the children are adorable, they are very loudly playing outside from about 10am, which was clearly audible from our room on the second floor. Also, the room was on the main drag so you could hear motor bikes driving by early in the am. I’d recommend earplugs.

The very warm welcome, highly skilled and professional staff at the reception. The whole staff we have seen were friendly and motivated to make your stay perfect. New modern facilities with love for the detail. Pictures at the walls, good beds, amenities like soap, shampoo, conditioner, body lotion in the room, beach towels, welcome drink … and so on and so on. The roof top pool is incredible. And the perfect detail: breakfast in the room. We will definitely come back, thank you!

We could not have enjoyed our stay at Ciye Hotel more and we will absolutely stay here again. The rooms are beautiful, clean, comfortable and quiet. The pool is even better than the photos. The staff are kind and helpful. The hotel even offered distilled water stations so we did not have to buy bottled water. There were free bikes to use, beach accessories (towels, coolers, umbrellas, chairs)

It was a lovely modern hotel with suites (if you wanted a kitchen facility). We chose to have just a hotel type room which had a mini fridge which had items for purchase if you want but there was plenty of room to stash a beer or two of your own if you wanted to. They provided cozy bathrobes and slippers , the bathroom was very nice with large shower with rain style shower head. Plenty of hot water and Towels were big and thick! They have a great roof top pool area with comfy lounge chairs and a staffed roof top bar. We loved spending our siesta time here after our day at the beach, which is about two blocks away. The hotel provided beach chairs and towels as well as umbrellas. There are also bikes available to use, but we did not partake in those. They have any inner courtyard with chairs and sofas and tables. We saw other guests using this area to do some work. The Wi-Fi was really good, we never had issues having a connection. The staff was friendly and helpful and the housekeeping was very good. We also used their airport pickup and drop off service which we liked the ease of.

The hotel was right in the middle of the busiest part of San Pancho. It’s not something we didn’t like as much as you have to be prepared for the street noise during the evening. If you are an early to bed person this may not work for you. We got in the groove of staying up or out until things quieted down which is about at 10:30 in the evening and sleeping in a bit later, and the weekend is much busier than the weekdays. The weekdays quiet down around 9:30 as some of the restaurants are closed one day a week. The beds are super firm so be prepared for that.

Nice clean room, great rooftop pool, relaxing environment. Daily Continental breakfast was a plus! The staff was incredibly helpful and friendly. We were there to celebrate my birthday and they left me a piece of cake in my room! A very sweet gesture. We thoroughly enjoyed our stay and can’t wait to return.

The bed was slightly stiff for my preference but I still got great sleep

The staff at Ciyé were all so welcoming and hospitable. From the moment we arrived we didn't feel like tourists, but guests. The hotel is right in the hub of town but still feels tranquil when inside. The little details make all the difference - stored luggage, beach bikes, breakfast delivered to your room and even a farewell gift. Ciyé helped us fall in love with San Pancho.

Everthing was great. No complaints

It’s even better than the pictures, very comfortable, clean, nice design touches, the rooftop has an incredible view and the pool is amazing. The staff is super nice, friendly and polite. They really are concerned that the guest has the best experience. We had a little issue and they handled as a 5 star hotel would! Super recommend!

The rooms facing the Main Street are noisy, due to restaurants and bars on the street.