The staff customer service

The info passed from staff member one minute then something different the next

The overall comfort and location of the hotel. The fact it is right on the beach. The view from the room. Very efficient elevator. The sandwich shop is very convenient.

Putting a 4000usd “hold” on the credit instead of charging the room upfront is awkward if not stupid, if not driven by lack of managerial judgement or training. Some of the helping staff want to do too much so they end up acting like “clowns” instead of helpful. A nice uniform can never replace a brain.

Beautiful resort with well appointed rooms, tasteful decor, quality linen and enough storage for personal belongings. Breakfast buffet was TERRIFIC! Italian restaurant excellent. But best is 750 Pizzeria and gift shop - you get pizza, ice creams, coffee, drinksand baked goods. they have a choice selection of swimwear and golf gear too...we went everyday! Poolside facilities very nice, particularly the loungers which were cushioned and super comfy. You do have to reserve first thing am to get a good spot! One of the best things was walkable access to multiple high quality restaurants on the strip. Less kids as its not all inclusive. Beach was amazing! Would definitely go back.

Better choice of beers

Breakfast was wonderful, staff just the best, pools were super, suite we stayed in was fantastic, housekeeping just the best

Pool area needs more loungers, having to go at 6.30am to secure one was a bit of a stress, staff did their best to accomodate everyone, pricing of food in the coffee shop was crazy expensive, ridiculous pricing

This resort was gorgeous. The room was beautiful and the bed was pretty comfortable. The service from all of the staff was top notch. someone was always there to help out.

The food at all of the restaurants was not the best. The only decent food was by the pool, but it still gave us all an upset stomach. The drinks were all watered down. The sangria that I ordered tasted like fruit punch. I don’t even think there was any wine in it.

the location of the hotel was outstanding if your not looking for an all inclusive resorts with many different restaurants just across the street. The hotel is very clean with great view on the beach and outstanding staff and services.

Spacious room, very clean, wonderful facilities and services is decent. One of the few hotels that is not an all inclusive.

A tube of sunscreen in the store costs 80 US dollars!

Everything was amazing. The staff was so polite and helpful, the hotel, pool and rooms are beautiful and clean. It was one of the best hotel experiences I've ever had. I would definitely stay there again. Very relaxing.

The food could've been better, other than that everything was great. Also the hotel beach was covered in seaweed but all beaches on that area were like that. If you want a clean beach consider staying north, close to the party area (coco bongo, señor frogs), the beaches there were blue and pristine.

It is a beautiful hotel and very clean. Staff around the pool were very attentive to us, nice and helpful.

One of the things that I did not like was that when we checked in the lady at the front desk did not explain anything to us. She did not inform us of anything. It was until we were checking out that we learned that we had a room credit. Also, while waiting outside our room for housekeeping to be done with our room we heard them complaining and talking bad. They should not be commenting on anything when guests are around.

Amazing friendly staff. They were all very professional and kind. Spotlessly clean spacious room. Fantastic view from the room. Great breakfast. Plus the hotel was within walking distance to a local bus stop.

I basically enjoyed everything! Perhaps it would have been even better if the light meal options at the coffee shop on the first floor had things like soup. After a long flight, you want something kinder to your stomach instead of having a huge meal at one of the restaurants or grabbing a slice of pizza, cold sandwich/salad.