Excellent location on the main spit, where all the best hotels are located. The territory is very large, inside there is a swimming pool, restaurants, a tennis court, a casino, a nightclub and much more, and if desired, you can not even leave the hotel grounds. It is a very beautiful beach, you can get to it through the beach club. The food is very tasty, Miramar and The White Box are favorite restaurants. The staff is friendly, the girls at the reception always helped us.

Unfortunately, the condition of the rooms is very neglected. This is the main drawback of the hotel. The plumbing is old, and sometimes leaks, the sockets are loose. I understand that it is difficult to renovate the entire hotel, but do a couple of rooms each, and in this way you will reconstruct all the rooms little by little.

First I have to say that I can‘t understand the other reviews and just an over all of 7,2. We stayed in the luxury „The Pyramid“ with the black bracelets and loved it. The hotel is huge and offers everything you need. We usually don‘t like all inclusive resorts, because we mostly like to eat outside and dine romantically and hate buffet halls with noise. But this hotel offers restaurants, you would pay the amount for the whole stay for one person as two people in a German restaurant of this kind. The Sakura with Japanese food is extraordinary and the service they offer with some short music shows inbetween is insane. The gourmet restaurant La cayenne offers high quality beef fillet and steaks. And the food tastes great. Also the Coffea shop and ice cream shop offer great stuff. The quality of breakfast in the pyramid exclusive once are amazing. We got a free upgrade to a master suit with ocean view: comfortable bed, huge room, two balconies, huge bathroom, more than enough towels and literally everything you need is there (Bügeleisen, two TVs, fridge, coffee machine, soap, …). View was amazing! Activities are great! The casino is fun. Parties, music and bars are great. We had such a good time there, we‘d always go there again.

Buffet restaurants busy (not the exclusive ones though) and because of many children there is a lot of food next to the bowls, which they trying to take care of but due to the amount of work, they can‘t always keep it up.

I had a great time me and my spouse

Housekeeping should be more attentive, they just remade the bed. Instead of changing the sheets daily. It shouldn't be a request, it should be done automatically!

Being a pyramid guest instead of oasis does have its advantages i.e the better breakfast buffet and better restaurant options. Staff upgraded my room and it was amazing, the view from my room was stunning. You have to download the app to make a reservation for the restaurants but wow the food is fantastic (I would recommend Miramar for lunch the sea bass is incredible, Sakura and Careyes were my top as the food was Incredible.

Unfortunately I had booked in conjunction with the start of spring break. Don’t do it you will live to regret. Not enough sun beds, not enough service and generally not enough space.

- The view from the room is amazing, I'm ready to forgive all the shortcomings for it. We are talking about a room with a sea view, of course. - The sea itself is also excellent! - Abundance of restaurants - you can find an option for every taste. Plus there is a pretty fun entertainment program.

- The hotel looks a bit outdated, and there were always some renovations going on, which also doesn't make it comfortable. - In the bathroom, there is quite old dirt in the corners of the sink, probably due to poor design. There is also a lot of dust or dried insects on the back of the leaves of decorative flowers in the bathroom. Overall, there is no feeling of cleanliness. - Due to the dampness in my room, there was something on the walls that looked like fungus, but perhaps it was just peeling paint.

The Pyramid Resort is a great all-inclusive destination. There are plenty of restaurants offering breakfast, lunch, and dinner options. The staff are incredibly friendly and always ready to help. The resort is well-managed and features multiple pools to enjoy. However, there were two things that let me down. First, the WiFi connection was unstable, frequently disconnecting every few minutes. I had some business to take care of, but the unreliable internet made it difficult. Second, we had an issue with the taxi service arranged by the hotel for our return to the airport. We were told it would cost 600 pesos, with a 10% surcharge for card payments. However, upon arrival at the airport, the driver attempted to charge 990 pesos. It was only when I asked to see the amount on the card machine that I noticed the discrepancy. I pointed out that 10% of 600 is 60, making the correct total 660 pesos. The driver reluctantly agreed, processed the correct amount, and started swearing, blaming the card machine. Aside from those two issues, we had a wonderful stay and loved the amazing ocean view. I would definitely recommend the Pyramid Resort, but advise double-checking payment amounts—especially when dealing with taxis.

Beautiful hotel and grounds. The rooms where nice to. Lots to do. Lots of food choices. Massage on the beach was great. Very friendly staff

No rooms at the pool. People take towels and hold 5 seats from the night before and we literally had no where to sit. When had a fight with someone. Don't let guests do that, it not right. Very difficult to reserve the'fancier' restaurants. Also, you have to pre-order and prepay cabanas. We got very conflicting answers. But having no where to sit at the beach or pool was frustrating.

Good food, drinks, activities, beach etc. The hotel looks quite old, but the rooms are in good condition. Good experience using the APP of the hotel where you can check any activities and book restaurants. Dress code for restaurants.

Bad check-in process. We arrived at the hotel at noon and waited for our room until 5pm. After a long journey we were exhausted and fell asleep at the reception waiting for our room to be ready. People who want to sell hotel memberships are very annoying, it takes a lot of time and there is no progress. In my opinion it is just a waste of time. It is better to go to the beach instead. So we declined this offer.

We were extremely satisfied with the Ocean view room. It was very large and comfortable (with nice view of the beach). Small problems with taps were very quickly solved after discussing with Concierge staff. The options for breakfast were great an we could try different styles in different types of restaurants. The pool parties at beach clubs were also great with a very nice recreation team and djs. Special highlights also for the options to have dinner. It was quite easy to book those restaurants with the Concierge staff. Great place!

My only complain was regarding bars attendance. Sometimes it was quite difficult to get a drink at the bars, as there were some long lines. Sometimes the bar staff seemed to be not very friendly, expecting some tips EVERY time we ask for something. Sometimes it was also difficult to find wine glasses at the bars, although the experience would be 'all inclusive'.

Great location, nice beach, beautiful views. Big room with amazing view to the ocean, however loud waves sounds during the night, not sound proof windows. Good food for some of the restaurants you need to book, overall food was ok. Easy going to the start of the Hotel zone beginning by bus. Big pool.

People book sunbeds at 5 o’clock, but don’t come till 2 pm, it was the worst experience ever in this case, the hotel should make sights all over hotel that reservation that way is not allowed! Even if we tried to make booking for restaurants, it said all the time it’s full booked, even same day or next day, or next.. we stayed with no restaurant for New Years eve. I would suggest to make in the hotel app like separate options if you have black or whatever bracelet, what is included exactly for you, because it was hard to understand what is included exactly. We were disappointed that with black bracelet, we couldn’t use beach club beds, only for extra money. I would suggest the hotel staff also to try coctails not from the restaurants theirself, they are not enjoyable at all.