Made to order food at the buffet was good (e.g. omelette), overall wide selection. Loved the whole fresh fruit, like mini mangoes and plums. Staff were friendly and attentive. Enjoyed the live music in the evening and the aqua gym.

The food at the restaurants were ok. It was a nice change from dining at the buffet; but the quality of the dishes could be better. The pool could have been a little cleaner.

Close to beach. Everything fairly close, no long walks to get to anything. Entertainment was very good. The three restaurants served good food. Close to downtown.

No elevators! Needed a Mexican restaurant! Only one night was Mexican food offered and that was only tacos. Buffet food was only warm and should have been hotter. No Ice machines even though there was an ice bucket in the room. The doors to the rooms were hollow doors which made it quite noisy at times. You could very easily hear people even though they were not talking loud.

The location and size of the property were perfect. The property is located in front of the island of Cozumel, so there where never big waves and we enjoyed the beach almost every day. The hotel is not too big, so we could find a table at the restaurant every day without having to wait.

This is an all inclusive hotel, but after arrival they never restocked the minibar at the room. They did not have waiters around the pool so if you want a drink you have to get out of the pool and make a line to get a drink. Even worst if you were at the beach.

Staff were upmost courteous and pleasant. Beach access was great. The vibe was very relaxed and stimulating. Activities were quite fun. The food buffet was tasty enough and the drinks were well made.

Had a mishap with the security safe not working properly. Reported it when checking in but did not get reprieved until 2 days after when a maid found out, reported it and was fixed hastily.

Good ambience & good food overall. Clean and well maintained.

The excursion booking associate - Francisco showed crazy attitude when I was negotiating a booking for 9ppl in total worth $1600 USD. He does not like ppl bargaining, which is a global thing and he spoke lil too much out of his boundary line. He was unapologetically rude.

The beach is fantastic - large, clean, with LOTS of chairs and a ton of trees so you can always find shade. The pool area was really nice too. The whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us. Rooms were a nice size and clean. Other resorts might be fancier but you pay a lot more for them too. For the money, I'd definitely recommend.

The food was...fine. Not amazing but a wide variety and everyone always found something to fill up on. Nice that the snack area where food is available whenever the buffet is closed included chips, guac, pizza, etc. The restaurants with reservations were good for something different.

Everything about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach. Staff is so friendly, I was impressed. We tried the oriental restaurant, it was good. I did not get the chance to book the mexican one cause it seemed to be a busy one, and it was fully booked. The buffet is good but after a while it seems like you always eat the same food so make sure to book at least one restaurant for a change (in my case we also eat out of the resort now and there so it was fine). In the morning, there was no bacon or sausages for breakfast. For me, it's okay, but my british boyfriend did not like that, haha. I would say it's expensive but it's probably the most beautiful hotel that I've been to. The service was the best and the Italian manager was very nice.

The location is good, inside a gated residential area around 15 Minutes by foot from the Quinta Avenida. The Mayan Restaurant food was very good. The normal buffet was a little above average. Staff was very friendly. The liquor/cocktails offer was diverse, but not the highest quality.

Only one beer brand, rooms smell a little like mold, but to be fair we got a new upgraded room upon informing the front desk.

Highly recommended! We had a wonderful time! The location is perfect, a few meters from the beach. The sea is beautiful turquoise and blue, the sand is white/gold. There were always enough deck chairs at the beach, even when the hotel was full (around Christmas and New Year's eve). The buffet food was quite good, a lot of vegetarian options and we actually preferred to eat here than in the specialty restaurants. The beverages and food in general are quite good. The included water activities (kayak, catamaran) and various games can keep you entertained. Although there were families and kids, it was easy to have some peace and quiet. We though this kind of "all inclusive" resort was not for us, but after spending 7 days we didn't want to continue our trip in Yucatan but just stay there forever! So we did come back for another 5 nights (after a terrible experience in a nearby resort). Already planning to come back to Azteca again!

Fruit juices are not all 100% natural, some quite watery with added sugar The sauna was not working well The specialty restaurants could have more vegetarian choices

The food was excellent, as well as the bedding

Only one trash can between the toilet and the shower. No trash can in the room. We had to wait for one of us to get out of the bathroom to trash something. Only one hand towel for two people. At the end of the day that towel was wet or we had to use a bath towel to dry our hands. We asked the front desk twice and they put it in writing but it was never attended to. The cleaning staff in the hallways gave us an extra towel on the fourth day, which was really appreciated.