Loved the small intimate feel of the resort (only 41 rooms). We felt like we had the resort to ourself and were treated that way. Staff welcomed us by name the first morning we arrived at breakfast. The service was impeccable! From cold towels on the beach to anniversary rose petals and dessert to remembering our favorite drinks to surprising chef treats and “drink of the day” brought right to your beach/pool chair. Willie was our favorite beach/pool sever and knew what we wanted before we even asked! Our room and back porch with pool was as big as our house back home! Felt like we were in the middle of a jungle. The landscaping is natural and large tropical trees provided complete privacy on our back porch and outdoor shower.

We really enjoyed the quiet evenings, but next time we would like a little more entertainment after dinner. Perhaps a short fire show on the beach or quiet music played during dinner. They did have a small band perform during dinner around the pool and that was nice.

The resort is beautiful. After having staying in Playa a few other times, I loved how quiet this location was. Our villa was completely private, and we were able to enjoy some peace together without interruption from staff, other guests, and more. Everything was comfortable, and built in harmony with the jungle. We saw monkeys and macaws from our plunge pool. The soaps they give you are incredible. The spa was beyond impressive, and I had probably one of the best massages I've ever experienced there. The facilities, food, and experience was top notch.

I think this was just a genuine mistake, but upon checkout we were charged for a bottle of tequila from the mini bar for like $220 USD. My partner and I don't drink, so we knew that wasn't us. When we brought it up, they promptly removed the charge. Just be sure to check your bill! I also felt like the transportation that the resort organized for us was a little over priced. $300 RT to the airport, $80 RT into Playa and that's before tips. It was great service, but a feature that would completely enhance the experience would be like a complimentary service transport into Playa considering that the resort is not within walking distance of the city. We also got eaten alive by Mosquitos, but I won't blame the resort for that! They equipped us with spray and other repellent!

Stunning villa

This was our second stay, and it was even more amazing than the first. The rainforest vibe feels very private and secluded. The villas are very comfortable and well appointed. Our villa had a beautiful outdoor shower, private pool, plus a large bath inside, and the bed and furnishings were all very comfortable. The nature of the individual accommodations means there’s never many guests around. The service is exceptional in every area. The food is excellent also. And there’s almost never any children around! This is literally the only place we will ever stay on the whole east coast of the Mayan Peninsula.

At times the rave-style music from the neighbouring resort was obtrusive, but only during the day. But it’s difficult to escape that anywhere along this coast.

this place is outstanding. even if they charge 2000usd a night is totally worth it. all Riviera maya have this ridiculous prices, but this place is totally worth it. you have an amazing menu available all day. the drinks are make from scratch, the staff is constantly looking up to you. the room have a lot of wonderful details, from the outside shower, to the full mini bar.

leave this place was the worst part 😅

We woke up every morning to the sound of whirring chainsaws and loud construction. Breakfast on the pool patio was a nightmare! More LOUD construction, hammers hammering and chainsaws galore. Ridiculous and totally annoying. This was supposed to be a peaceful vacation and instead we were on edge the whole time. Very unhappy, although the hotel grounds are magical and the staff is exceptional and very friendly. With the noise of construction we give the Viceroy a C- … with no nightmarish noise and nonstop construction it would have been an A+ We feel like we deserve a partial refund because it was NOT the relaxing getaway we envisioned.

NON-STOP CONSTRUCTION NOISE!!!!!

The location was excellent.

Fried eggs were very badly cooked probably by someone with no cooking skills. The coffee was luke warm each day and very seldom was it served with sugar and sweeteners. The bread you serve is really appalling US supermarket type bread. I was told it was made on the premises. If this is so you need to employ someone who makes real bread. Why no fresh orange juice? Oranges out of season? I think it's the middle of the season in December.

The hotel is beautiful, from the spacious villa room to the pool and public areas. Everything is done very very well. The staff are lovely, arranged everything for us and had great recommendations. And lots of great little touches like surprise balloons and cocktails for my partner’s birthday. Really wonderful place.

The only thing I can think of to bear in mind is this is a small boutique place, and although you’re not far from Playa del Carmen it’s also quite isolated. As a result, the food/menu options are a bit more limited than they obviously would be at a larger resort. That’s ok and the food was great, but you might be hoping for more variety.

service was impeccable, staff always made an effort to remember your names etc and were all friendly and helpful. beach was great, plenty of beds and loungers in front of the hotel pool. room was great, with an outsde shower and heated plunge pool.

only downsides were the costs of the massages in the spa, which whilst fantastic, were three times the cost of what you could get on the beach 50 yards away. it was also slightly painful booking some scuba diving, which we eventually did, which again was great with a top divemaster but the price was very expensive as the hotel took a commision.

You actually feel like you’re in the jungle. We had quite a few visitors to our villa including spider monkeys and raccoons. We just loved that. And the beach with the seating and eating set up spot on. Perfect for relaxation. The staff can’t do enough to help out and make your stay as best it can be!

My only constructive criticism is that there was some leaking into our villa when it rained really hard but they came and sorted it out really quickly but maybe a more permanent solution could be put in place.