Alfredo, Jorge and Manuel at the front desk were exceptional. Check in was smooth. Our room was clean and comfortable. The grounds were well kept and maintained. The property was neat, lots of wildlife! The pool, beach and bars were great. We took advantage of the spa where we had wonderful massages. I think they had the best food options of any all inclusive we’ve been to. Overall we had a great experience.

There are a few things that would have made this a 10/10 for us though. We would have loved a hot tub. It looks like there is one in the middle of the pool but it’s just a jetted pool. When the sun starts going down at night, it would’ve been lovely to sit in a warm, hot tub for a while. Also, there was a lot of entertainment during the day, but we didn’t feel like there was enough at night. They have a show near the lobby, but I wish they would’ve had something else, maybe poolside? The only other thing, you can’t make dinner reservations until you get there. When we got there, there were no reservations available. So we were limited to three restaurants. Who did not have the option to try the Italian the Mediterranean. So that was a bummer.

all the trees, water and animals! turtles, monkeys, flamingos and peacocks!! Beach was great!! Staff was the best! so friendly and great activities! Food was very good!

Bricklike walkways

Wonderful beach, very good buffet and many drink options. Beautiful jungle with animals inside the property.

Some staff members were inconvenient and pushing with offering vip memberships which we were not interested at.

beautiful jungle vibes and friendly environment

beds were hard needed more late night drinking activities

We came for a family vacation and did just dad. We enjoyed the ammenuities, the kids club was great for our 4 year old son to join, they even helped him with being more comfortable in the deep pool (with floaties and under supervision). The "jungle" gardens and animals in these made for great entertainment ofr our son and a nice way of wandering from the pool to the main restaurant. The food was good and we stuck to the main buffet for dinner instead of booking A la carte dinners as the offering was quite similar and more flexible when trying to feed young kids. Offerings ranged from typical mexican dishes to suchi, pasta, seafood and freshly grilled meats and fish. The drinks were tasty, normal bottom shelf cocktails, freshly made on the spot. A premium package is available as an upgrade, but we weren't drinking that much to make it worth while.

There's a bit of pool-side lounger hogging by people claiming them in the morning and then disappearing with said loungers remaining empty for long periods. Normal thing to expect, more an issue of other guests rather than the hotel. Not sure why I took notice to it, but their pizza dough was a bit on the heavy side, either needed more yeast, longer proving or something else. It's not bad, just somehow I feel it could be made thinner or lighter.

We loved the place and how it integrates the hotel within the garden. The buffet was very good and the personnel were also super nice and polite. The beach front was beautiful, and the swimming pool was also spacious. We also took a massage and the ladies were excellent!

We really liked everything, I would just recommend going outside the peak season. The hotel feeling was very nice, but I'm not sure how conformable would be at full capacity.

I liked the entry foyer, our room was decent it was a “remodeled” room. I liked the wildlife around the resort. The massage was really nice. Frank was really friendly, Maria gave the presentation, she was friendly as well.

Restaurants were not open on certain nights only four restaurants to choose from, which required reservations which was almost impossible to do. The seaweed in the beach was so gross. Upon check in the staff bombarded us to listen to a timeshare presentation. All this before we even got to the room. Air conditioning was not working properly. Ticket placed but still not better. The food choices in the buffet could have been way better. We went off the resort to get better food. Entertainment was not good. We would find ourselves turning in early. No disco.

Food was outstanding in the buffets, animation and staff at the hotel were friendly and attentive. We really enjoyed our stay at Iberostar Quetzal and hope to come back in the future.

We stayed initially in a upgraded room with seaview which we loved, then we got back to our original booked room because we were not able to extend. This room was obviously not as good but we also liked it, the only bad thing of this room was the lack of sockets next to the bed and in general in the bedroom - which if you think it about positively, helps you to disconnect before sleeping - so not a big deal for us.

Staff are great and facilities are beautiful . Everyone is friendly and helpful

Takes awhile to get your drinks at the bars and selection could be improved. Coffee is also not very good

great beach and pool area, snacks and drinks provided during the day and amazing quality and variety of food at the buffet for breakfast lunch and dinner. Activities are organised all through day and evening with no pressure to take part, my children loved Star camp and the foam party was great fun. Yoga on the beach at sunrise is top

Beds were on the small side and not too comfortable - but the room was spacious and clean - also really appreciated the balcony and air conditioning not shooting directly on the beds