What a wonderful gem. We stayed at the hotel for a few nights over the December holiday. The hosts are wonderful. The swimming pool area is terrific and the outdoor kitchen conducive to cutting down on restaurant bills. Though we did realize, when planning on staying in places that offer cooking facilities, that it is better to bring a few of your own favorite cooking utensils i.e. frying pan, pot, etc. We feared a raucous New Years Eve celebration around the pool but instead we only had to put up with loud music from the security guard to teh privada. This was almost bearable with earplugs so we almost got enough sleep to leave early New Years Day for our return trip home.

I would have loved some kind of desk in my room to work (but the owners always let me work at the desk by the pool which was very close to the modem). I would have preferred if the security guard to the privada didn't have loud musing all night during New Year's Eve.

Hotel Hacienda Valentina is a charming property with beautiful grounds featuring a pool and various interesting spaces to explore. The rooms are comfortable and well-equipped with air conditioning and spacious antique closets. While some minor details could be improved, the overall stay experience is very pleasant, you can enjoy reading a book in the garden. Location-wise, having a car is recommended as most attractions, restaurants, and shopping areas are about 10 minutes away by car. There are malls and various dining options within easy driving distance.

The property is beautiful! The antiques are interesting, there’s a bit of mystery and history everywhere, from the chapel at the back to the cenote. If you’re looking for a modern, sterile hotel in shades of grey, this isn’t it. This feels like visiting your lovely cousins who welcomed you to come hang out for the weekend. The grounds have great plants, the pool area is inviting. There’s so much greenery. There’s an outdoor kitchen that’s open for use. The sheets we had were high quality, felt like a bit of linen. Bed was firm, area surprisingly quiet considering we’re so close to the highway.

The entrance to the area is a bit tricky - there’s construction on the road and the entrance is hidden by the gas station and a no-tell hotel with tall concrete walls. There’s not much in the area within walking distance, if you want dinner, you’re going to have to drive. Luis will point you in the right direction.

This was a very cozy and welcoming place. The pool is very clean and comfortable it was literally just us 2 at that time. The garden is beautiful and great beautiful place to sit and relax the cave w/a little natural water pozo was amazing also has a lil chapel you can alway rent for a special occasion it only has 12 rooms private front parking space is an awesome gem 💎 in the middle of Cancun & Tulum very close to Playa del Carmen ❤️

Mm It will be good to have a coffee machine 🫶🏼 but it was ok too went to eat good breakfast closed by.

Nice place but if you dont like stirs and have a 2nd floor room then its a problem. The office lady arranged a ground floor room for us. It is gated which means you must be let in from the street. Guess this is good but also a bit of a hassle.

We left with no breakfast but I don't recall if it was offered. A coffee pot would be wonderful in a place like this.

The building and compound here is amazing, I just loved it all, the plants and the little nooks and crannies. The room was a lot less visually appealing but very simple and functional. It grew on me as well and was really really huge, lots of space is pretty much the theme. Also, nice to finally get a hotel with a smart TV in the area though you need to have your accounts, there's none offered as part of the package. Family running the place seem really great as well, even helped me print some documents when I needed them last minute. Communication is also really out of the ordinary with super prompt responses before I checked in, a welcome message with directions and a thank you after I left.

Wifi kept wavering. I also never had a sound night's sleep because the windows would not lock and though the area and compound feels very safe I am still not accustomed to sleeping in a ground floor room with windows large enough for anyone to climb in if they felt like it. Lots of mosquitoes as well.

The property was beautiful. The pool was extremely well maintained and crystal clear. The room was reasonably sized. The bathroom was huge. The night manager greeted us personally as we parked. We bought a fantastic baguette sandwich one street north-Ty Special, I think. The personal cenote was lovely.

Nothing to note other than we didn’t have enough time to enjoy it more.

The pool here is the perfect size. The kitchen is amazing, for someone who enjoys grocery shopping it's only a 10 minute walk away. The bed the huge, the hot water was super hot and never ran out. The owner Louis and his father are wonderful people and make you feel right at home. Very much recommend staying here.

I can't think of anything. I tend to research a place I'm staying at and where it's located pretty thoroughly. And this checked every one of my boxes.

Everything is super clean. The location is convenient and safe. The owners and staff make you feel like family.

Nothing. Don’t change a thing unless it’s making coffee available on site.

This is a magical place! The hacienda has so much more than one can imagine. The history of this place is a story you must hear from Luis. The rooms are original hacienda design with updated amenities. You must check out the partial cenote and the little chapel.

It would help to have some sort of sign on the outside of the gate/door. We would have liked it specified in the description that the private parking is street parking within a guarded neighborhood. Also, it would help to have directions on how to get into the facility. Because I don't speak very good Spanish, I didn't think to call or ask how to get into the building. We did get there in late evening so I don't know if the doors are normally unlocked.