made to order breakfast from a menu of choices each day, comfortable bed, modern and pretty grounds, peaceful surroundings, helpful, accommodating , friendly hosts, centrally located, access to beach and short drive to shopping district

softer towels, more pillows, needs more natural shampoo and bodywash, not able to flush toilet paper, needs a do not disturb sign to signal we do not need cleaning services that day, better system to order breakfast rather than messaging if possible

Very convenient access to Xcaret and the other parks. Nice big bed. Mostly good, tasty breakfast. Adequate free parking right outside. High level of security. Friendly, helpful hosts gave excellent restaurant recommendations and driving directions for our trip to Merida upon departure.

We had a real struggle getting hot water and water pressure in the shower. Every time we used it it was a small trickle of lukewarm water, inadequate for wife to wash her hair. The pool was clean and you could cool off, but too small and shallow to swim or play in. The rooms face in to a small, shaded courtyard, so nothing to see. Google maps gave us good directions, but the sign outside is small and guests might be confused as to which building in this residential neighborhood it is. The toast at breakfast both mornings was inedible, maybe stale bread.

Nice residential area of Play Del Carmen, clean, well maintained and wonderful hospitality by our hosts Itzel and Serafin. There is always the option of going into the center of town area, with all the hustle and bustle, and then returning to peaceful Casa Gem. We look forward to returning

all good

Everything was beyond our expectations! The house is amazing… spacious, clean and very well located. The service is top, always ready to give a special tip or any support to guarantee our stay is even better. We recommend this house 100%!

Convenient stop coming from the ferry at Playa Del Carmen, only 15min drive. The hostess was incredibly friendly and conversed fluently in English. Cute pool and very clean rooms. Enormous bed and good pillows. Hotel cat was very vocal and cuddly as well! Breakfast was great, would recommend the Mexican cheesy option over the pancakes though.

Shower takes a while to get warm, and the pressure is quite low. Then again, this is most likely as it's a rainshower, which I guess most people like.

Everything, very nice structure and friendly family staff (Itzal and Seraphine), good breakfast and parking availability. The room was big, clean and comfortable. Close enough to the center (but we had a car). Very good value of the money for what you get.

Not related to the structure per se, but if you are looking for a day trip to Cozumel, just go there and book something on the spot (there is a lot of companies and availability), booking in advance via the B&B structure is not really a bargain (costs more than booking on the spot).

awesome accommodation. from very beginning till the end the owners are super kind and great hosts-they explained everything about location, what to do, provide a free shuttle to the city and back. morover, they also helped us to get a car which was entirely beyond of everything. the room and place itself is renovated, clean and calm as it is further from the city noise. whenever we come again, we will definitely stay. fully recommended

i would just maybe recommend to enlarge portion for breakfast. however i assume if you ask, they will give you more.

Perfect first accommodation in Mexico! Swimming pool was great, we loved the breakfasts, the hosts were perfect and their service first class. We were delighted to hear they can offer special discounts on attractions. Thanks to them we visited Rio Secreto and Cozumel. They even helped us to get to the next accommodation. We felt really well looked after and it was simply perfect welcoming to Mexico and experience of Mexican generosity and kindness. Nice to have tv with Netflix! We could use bikes, there was shopping mall nearby. The house was in very quiet and safe location and you could ask about anything and could trust 100%. We loved our stay in Casa Gem and wishing Itsel and Serafin all the best!

Absolutely nothing!

We loved the fact they were so friendly and attentive. The little pool was great and we also loved the cat, Cherry.

The location was tricky for us as we arrived late ish and needed to get dinner but we didn’t have transport. They were super helpful at suggesting Uber eats and we were sorted. A little isolated without transport.

It's a really nice bed and breakfast, not far from the city center. The room was clean and quite large, and the breakfast was good (you need to book a time slot the day before). The staff was friendly and made sure we had everything we needed. AC was broken upon arrival but quickly fixed.