Very friendly staff, big shout out to Diana for the amazing tips on trips to do. Beautiful room with complimentary mini bar in an idyllic place outside of the busy Zona Hotelera of Tulum (highly recommend renting a car, upon airport arrival, because it's too remote to move around with bicycles and taxi's are very expensive - read 100 USD for a 20 min ride). Elaborate delicious breakfast and big plus on the available equipment to go kayaking or snorkling in the sea. Perfect if you want to relax at the beach with the comfort of a 4star boutique hotel (I think they have around 15-20 rooms).

Nice pool, but not lots of opportunities to relax next to it (no beds e.g.). However, there are plenty of opportunities to chill at the beach, so not really needed. I would not per se recommend to stay at the restaurant (if not out of convenience to stay the evening in) because food is just OK, and rather expensive.

Staff was super friendly and accommodating. Esteban took great care of us from the moment we arrived. The bar/restaurant staff was great, mainly Benjamin and Miguel, and knew our likes/dislikes in a short amount of time. Housekeeping staff was prompt in replenishing items and put a personalized touch on the room. We had a couple minor issues with the tv and lighting but was promptly resolved. Beach area was small and could use some more comfortable cushions, but loved how private it was. Also had a wonderful massage on the pier over the water, highly recommended. Overall, great value and experience.

I didn't care for the perfume smell in the room. It was fresh and clean, but too much for me, not to say the next person wouldn't enjoy it.

We loved the secluded location, private beach, free water activities, free large breakfast, large balcony, dipping pool, swim-up to room, friendly and helpful staff. Small grocery store nearby is helpful too.

Unpaved road into the hotel is filled with mammoth potholes. Buy lots of bug spray and after bite lotion.

Penthouse rooftop room with plunge pool was simple but quite nice. Included breakfasts were delicious, everything on the menu was great! AC worked perfectly, mini fridge was stocked with beverages.

rooftop room balcony plunge pool was not as private as expected. Still can see through the wall into neighbor's balcony. Top floor (3rd) and no elevator made it a hike in a heat. The beach is not swimmable (uneven rocks) but they have a dock that leads to less rocky spot to swim. Definitely not a good beach for small kids.

Quiet area, very nice rooms, not crowded in hotel

Food menu did not reflect actual available dishes. In general too long time to prepare and serve food. Access road from main road not in acceptable condition

The staff were so helpful and friendly in particular Franzcelia who not only arranged honeymoon decorations and bubbly in our room but also helped arrange a car to collect us after we had an 8hour delay on arrival due to BA flight. Delicious freshly prepared breakfast each day, very relaxing stay. Also it was close to a Cenote which we went to, you couldn’t see many fish but apparently there is a friendly crocodile in there!

I had read the reviews regarding seaweed and stones in sea making it difficult to swim and I thought maybe its not as bad as they have said but it was too rocky for me to swim, I tried to go out with sea shoes on but it was too slippery for me, some other people went In further up the beach and you could climb into water off the end of the pier but I am not a confident swimmer so I was not keen to do that. As for the seaweed its a common problem everywhere in Mexico and some hotels including this one try to clear it as much as possible in front of hotel but its hard to keep on top of. My only other complaint was noise from road as we backed onto it.

Alea Tulum is a very special place. The staff is kind, helpful, and great at what they do. The breakfasts are outstanding and the hotel restaurant was my favorite of all the places we tried. Franciela, Pedro, and Sebastian made our stay so joyful and the cleaning staff went above and beyond. This is a quiet hotel for a relaxing vacation that prioritizes peace, comfort, and wellness.

I wish I would have known that the beach was rocky. So we couldn't really swim on the beach from the shore. But there is a dock that you can walk out onto and swim from there which was just as good.

What a hidden gem this place is. Alea is set away from the bustle and traffic of Tulum. The accommodations were top notch, the amenities were amazing, the staff and service was bar none and most importantly it was nice to be away from the main area. I would highly recommend a rental car if you are staying here and plan to explore at all or even wan to head downtown because taxis are +/- $25 US each way from the Hotel and back. That said we rented a car for a couple days when we arrived and did not need it the entire time.

Everything. Facility is gorgeous. Rooms are top notch. Complimentary breakfast is really good. Staff is very friendly. The pool is gorgeous and the beach is a nice touch. Loved the boardwalk as well. 10/10. Only drawback is the location but that’s only because we had a lot planned in Tulum that required taxi rides, otherwise I would’ve stayed at the resort my entire trip.

When I arrived, I learned that the hotel was undergoing a remodel so they upgraded me to their sister property next door, Nerea. At first, I was confused and a little annoyed because I had just made the reservation 4 days prior and didn't receive any information about remodeling/construction. However, the staff made everything right and gave me an excellent room at Nerea and I had an amazing time. The fitness center is actually at Alea so I did visit the property daily and ate dinner there. Both properties are absolutely beautiful and peaceful. Staff was always very helpful, everything in the mini-fridge was included and the water activities (like kayaking were also included). Staff member, Isabel, was a joy!!

The heads up on the remodel/construction would have been nice and saved some time at check-in but has stated above, the staff took care of the situation and I appreciate them being proactive.