Everything! Room 18 ocean view room amazing. Nice beach. Big room. Comfy bed. Coffee maker. Great staff. So quiet & peaceful. Good food. Cool pier. Good kayaks. Beautiful spot. Walkable to many restaurants. Walkable to a cool cenote. We loved our stay.

Everything was great. Maybe some new cushions on the couch in room 18. Kayaks were awesome but rocky beach below. So beautiful tho.

The staff was helpful and made us feel very welcomed. We loved that it was away from the noise and activity in town. The bed was extremely comfortable, we had an ocean view from our balcony. There's a fantastic little grocery store a couple of doors down the street with a restaurant next to it.

This has nothing to do with the Cielo Maya staff they recommend that I arrange a rental car when I reserved the room. Please do so, the taxi drivers price gouge tourists to the extreme. You'll save a lot of money in the long run and have flexibility if you want to do anything in town.

Breakfast was good and quick. The rooms were nice, and very clean. The pool was small, but nice. The staff was super friendly.

The sargassum was super thick, not that they can do anything about it, but you cant get in the water there. The beach wasnt being raked, so it was stinky off and on. The nearby cenote does have a cost to go in. We told them our shower had a leak in the showerhead that was causing the water to shoot up and hit the ceiling and go all over- they said they would send someone, but didnt. I didnt chase them for it, its not my ceiling thats being damaged.

The hotel is fantastic constructed and decorated. Nice rooms, beautifull swimming pool and beach. It’s really quiet. You can use a boat and a canoe for free. Recommandation if you want a quiet and beautifull place.

Most of the staff are really friendly. One older man in the bar/at the restaurant/breakfast is really not friendly, but searly and bearish. He told there were almost no options and he asked roughly for a tip with the inclused breakfast. Recommandation to the hotel: ask a little more and give a little more options at breakfast. When they would be more friendly a lot more people would drink and eat in the restaurant and the bar. The sargassum was really severe and the smell was not nice. But the hotel can’t do anything about it.

We stayed 3 nights at this hotel in a seafront suite. The location was stunning and peaceful, and the suite was spacious with a beautiful ocean view. However, during our stay, there was a strong seaweed (sargassum) smell, which was quite unpleasant — but we understand it’s seasonal. The design of the hotel and the lobby was truly beautiful, with a natural and artistic feel. Cleanliness could be improved – especially in the room. We had booked with breakfast included, but the breakfast was very disappointing. We were charged extra for basic items like 5 scrambled eggs (around $10), and the coffee service was inconsistent — sometimes delayed or forgotten entirely. The staff were very kind and welcoming, especially at the front desk and housekeeping. The hotel is about 20 minutes from Tulum Hotel Zone, so you’ll need a car, but it’s very close to one of the cenotes, just a 2-minute walk. Great atmosphere and location, but some service aspects need attention.

The breakfast, also staff of restaurant

Beautiful views of the sea from a spacious and comfortable room. Loved the large windows and the balcony, waking up to sea views was amazing. The bathroom was huge with a jacuzzi bathtub! The food was also pretty good, albeit a bit overpriced (like all of the touristy parts of Tulum, really). There was free access to snorkel equipment, kayaks and SUP which was great. And I loved the hammocks! The staff were also really friendly and helpful.

There was a freestanding shower in the bathroom, which didn’t work. The hot water also wasn’t very hot. I also found the car rental and massage rates to be very expensive. I had to take a taxi from the ADO station and it was eyewateringly expensive - would be good if the property provided a shuttle service (at a reasonable price).

Cielo Maya is a beautiful property. It allows an elegant, smaller experience to the larger super properties. Everyone on the staff is helpful and friendly and looking forward to making your stay great. Candy, Beimar, Santos and Frederico were great! The location right on the glistening blue Carribean is amazing. The beach set-up has a variety of areas from umbrellaed lounge chairs, beachy- type beds, cool huts with beanbag chairs to hammocks on the pier. You can kayak and paddle board too. There is also a beautiful infinity pool that looks out onto the water. Cielo Maya was truly a wonderful find.

It's a little out of the way, but one can hire cabs to take you into other areas of Tulum. The road in is pretty choppy but I don't think that's in Cielo Maya's arena to change.

The pool was excellent, in the shade and convenient to our room. The food was good although a little expensive. The size of the room was very good and we had plenty of space to move around. The room was clean and well serviced.

You need to install a lift. When you have heavy case it is difficult to carry it up two flights of stairs. No souvenir shops or choice of other restaurants - you are forced to eat at the resort for all meals. The road into the resort was very poor - it was so bumpy. It was so bad that the taxi driver wanted more money from us because of the poor condition.

The room and double bed were spacious and extremely confortable ; staff were lovely and helpful; breakfast was delicious and offered a variety of choices; amenities in room was generous; AC and water pressure in the bathroom were terrific and entertainment channels ( Netflix and Prime vedeo ) were perfect for to chill after an active day.Overall, my husband and I had a very pleasant and memorable stay at Cielo Maya . We would certainly recommend this place whilst in Tulum. Candy in reception was remarkable as well as Ronaldo in the restaurant.

Changing of towels was not very consistent. Sometimes we had a full set as when we arrived and sometimes not when cleaning the room. We certainly did not ask for the towels to be changed everyday. However, if you ask reception , they would provide what you need.

Cielo Maya is a very nice hotel boasting big rooms with large windows and a well-maintained private beach. There is also a pontoon with hammocks from where you can go snorkeling (the water is very shallow, yet we saw a great variety of species including a stingray). You can borrow the canoes (single or double) and snorkeling equipment. Overall it was a very relaxed and pleasant stay.

The breakfast could be improved with more choice and more care in the preparation. The hotel is in a new hotel area, far from Tulum center. You need a car or a taxi to go out. Also there is no road to get to the hotel, just a bumpy dirt road with puddles.