Suites tulum was 10/10 . We booked 5 rooms and they all were amazing. We didn’t really encounter no issues. Nico was always so attentive on making sure we were good . He even had a baby play pen built for my baby . The beach access we had through them was amazing , literally like a 2-3 minute walk away . The restaurant next door was also amazing and highly convenient for breakfast and dinner when we didn’t want to go explore . During the trip one of our members had a medical emergency , not knowing any one out there I called nico for help . He was very helpful and sent his partner to come help us with an ambulance. If it wasn’t for his partner helping us carry out our family member we would have not been able to do it . So once again thank you guys for everything . 10/10 recommended .

The location is great, although the road along the hotel zone is quite bumpy, with a lot of potholes. The hotel is surrounded by the jungle, which gives it a great vibe. While there is no reception desk, Nico and Maximo are super helpful and always ready to help if you text them. The hotel is not right at the beach, but they do allow you access to the beach via a beach club located a few feet away. The only thing they could improve on is the cleanliness of the pools, which didn't look super clean, but we swam in the sea most of the time anyways. I definitely recommend this hotel as it is a great value.

Pool cleanliness

I would consider it a good value for the price of the stay. Small inconveniences that we had during our stay are probably shared by most other hotels in the area. - Water: From what we later researched, only the more expensive hotels get fresh water by water tankers daily, while others (like Suites Tulum) get their water from groundwater (which is moderately salty). However, they do provide drinking water in gallons on all floors. - Facilities: Generally clean and well maintained within what would be expected for the price. There is a shared kitchen area that has a induction cook top, some kitchen utensils, and cutlery. There is a very nice deck on the last floor with a beautiful view to the surrounding jungle where we had breakfast every day. - Beach: the hotel is right across the street from the beach and has an agreement with one of the beach clubs, which allows free and very easy access (public access to the beach is inexistent without going through a beach club, a shameful practice allowed by local government), although chairs and umbrellas are not included. The beach itself is magnificent. - Room: The room is correctly depicted in the profile photos. We enjoyed the view to outside jungle (the hotel is surrounded by trees). Air conditioning was great and was available 24/7 (unlike what we read from some other hotels, that only provide air conditioning during specific periods of the day). - Location: we were satisfied with the location. Traffic is plain and simply insane in Tulum during peak hours, which must be accounted for when picking your hotel. During peak hours, using a car or taxi is impossible (1 hour to go 1.5km, literally). The hotel is about 1.5 to 2km south from where the most partying was going on. We decided to walk, which was relatively easy and took 20 - 30 minutes.

We had no problems with bugs/insects, but a scorpion casually walked in one day. Tulum is surrounded by jungle, so i suppose that can happen. However, the hotel should consider sealing the bedrooms better (our visitor came from beneath the bedroom door).

We really like to stay at Tulum Suits. It was even better as from the pictures. The room was very comfy, the terrace was amazing with the pool. We had everything there what we needed. Everything was very closed and quite during the night as well. I think this is one of the best places in Tulum and ever where we stayed before. Price is really worth for it, the stuffs are very nice as well. Our room was cleaned every day. The bed was also very comfortable. Perfect. Thank you so much

Our stay at this hotel in Tulum was simply incredible! The hotel truly captures the atmosphere of this magical place – very atmospheric, with a beautiful design that perfectly reflects the spirit of Tulum. The rooftop, with its fantastic views and pool, was especially impressive – a perfect spot to relax and enjoy the breathtaking scenery. The room was clean, comfortable, and beautifully decorated, creating an instant feeling of coziness. We also appreciated that the air conditioning was already on when we arrived, cooling the room perfectly, which was a great relief given the heat outside. A special mention goes to the staff – everyone was very friendly and always ready to help. We’re especially grateful to Nico, with whom we communicated via WhatsApp. He took exceptional care of us, responding quickly to all our questions, constantly checking if everything was okay, and offering help with anything we needed. Highly recommend this place to anyone looking for the perfect getaway in Tulum!

The room was gorgeous and had everything you could need! Air conditioning, Wi-Fi, hot water we’re available 24/7 (I know some reviews say differently this wasn’t our experience) the bed was super comfortable with extra blankets in the room if you needed - reading the reviews before coming made us apprehensive but everything was so perfect! Ivo and Nicholas are so helpful and only a WhatsApp away if you need anything! It’s literally 2 minutes from the beach and they have an agreement with the beach club over the road so you can get free access! It’s a gorgeous little place and amazing value for money! Loco restaurant next to the property is also great highly recommend eating there if you get chance!

Nothing it was all Perfect!

The hotel was in the right location , on the main strip close to everything, lots of transportation options (bikes, taxi, but very overpriced) 4 wheelers, scooters and walking! The staff was so friendly and kind, always had security and the Loco restaurant out front was great. Highly recommend .

Gravel road to come in but the staff was so helpful to help take our bags to our rooms!

Location, loved the property, amazing staff, incredible views.

The water was so incredibly loaded with minerals that even letting my hair soak in conditioner didn’t help, o couldn’t brush my hair and did some damage to my already very fine and delicate hair. I had to rise my hair with drinking water which was a waste. I did not have this problem when I stayed right down the street so this must be property specific.

Rustic construction, simple furnishings, very comfortable bed, excellent linens, every room has a terrace with chairs either private or shared, kettle and fridge in room, every floor has a water cooler with hot water option. Convenient restaurant downstairs. The top level is all open, has a bar and large dining table, and a 360 degree view over the whole area. Wifi was great. Staff friendly and helpful. Way better than some other hotels nearby that charge 3 x as much!

Shower didn't really ever get hot. Walls very thin, could hear the next room's people talking. There wasn't much to dislike at this hotel.

Amazing location! Super quiet area. If you are looking for a quiet area at the zona hoteleira this is the place. Another good thing is the parking garage if you travel by car it’s amazing to have the space to parking without worry. We booked a room with kitchen that was super handy for us. We did our breakfast everyday and enjoyed the nature surrounding our flat deck. The place has a good rooftop for watch sunsets and to meet some of the guests. Definitely a place to come back :)

Kitchen cold have more equipment but it’s not a huge problem :)