My friends and I — a group of three women — stayed at the hotel from 14th to 18th May. We were welcomed by Mustafa (I think that was his name), who was super friendly, kind, and really helpful. He gave us loads of great tips on getting around the city and things to check out. During our four days, we had a few hiccups with our tour operators and other little problems, so we ended up needing help from the hotel staff quite a bit. Everyone we spoke to was warm, patient, and genuinely helpful — they really made us feel looked after. We were so impressed with how caring and supportive the staff were, and would like to say a big thank you!!

There is room for improvement for the wifi access

The Riad was immaculate and quiet, with a serene atmosphere. Room was spacious and had everything we needed. Some lovely quiet reading areas throughout including the rooftop terrace. The food served was some of the best we had across marrakech in our 8 nights there, particularly the kefka tagine.

Only slightly negative was we booked our airport transfer with the Riad, which is often recommended. There was some confusion between the Riad and the driver and we believe they collected the wrong people from the airport initially, which meant we had to wait at the airport for almost 1 hr and 30 mins for the driver to return, this delay was exacerbated by heavy traffic at this time of the day (~6pm). However I do believe this was a one off mistake, our transfer back to the airport was bang on time and we were there in 20 minutes. Must be noted that the location is to the east of the medina, so it is a good 20/25 minute walk to the main square Jaama El Fna. But we enjoyed the walking, for less able-bodied people you may need to use taxis for getting around marrakech from this location.

This Riad is stunning, and a very peaceful stay for us after a few days in the desert. We appreciated the fact that it was not in the heart of the medina, so that we could have some quiet just outside the medina. The staff was very friendly and helpful. I recommend going to the terrace to watch the sunset at some point! We didn't take advantage of the spa services but the food was good (perhaps a bit expensive, so for most of our meals we walked to a restaurant nearby).

Our showerhead was a bit loose in the holder so we made a mess with the water. Other than that, great place to stay.

Room was very pleasantly decorated with a comfortable bed. Sauna in the bathroom was an unexpected bonus (although we didn't try it). The air-conditioning worked very well. We had chosen a suite with a private terrace however the public roof terrace seemed like a well kept secret! It was lovely. Staff were helpful and friendly (they seemed a little reserved to start with but if you ask them anything they try to help). The food stops early, at 7pm, and is a relatively basic menu but was well presented and tasty. Useful if we didn't want to head back into town after a long day.

The pool is really more of a water feature. It would have been possible to have a 'dip' in it but as it was in the central area people walked through, I don't think anyone used it as such. The wardrobe in the bedroom was a 1 door cupboard tucked in the corner, so quite difficult to access. Fortunately, we didn't have that many clothes that needed hanging up.

A very comfortable, beautifully styled Riad located walking distances to some of the main attractions but comfortable footwear is needed to explore around the area. 24/7 security and helpful staff that gave us information and translating help. We were greeted with a mint tea, check in was very simple. Wonderful views on the rooftop, especially in the morning and breakfast was served promptly.

The only feedback is that we weren’t served any eggs for breakfast, and was told that it should have been requested but wasn’t informed about this. Breakfast is very simple and was the same every day. There isn’t a sign outside the door to suggest the name of the hotel and finding it was a little tricky but we got there in the end.

This was one of the best hotel experiences we’ve ever had. The biggest highlight was the amazing staff – the gentlemen at the hotel were incredibly attentive and always ready to help with anything we needed. Their hospitality made us feel truly welcome and cared for. The breakfasts were delicious, fresh, and varied – a perfect start to each day. The location is also excellent, just a short walk from the market, which made exploring Marrakech very easy. We highly recommend this hotel and would definitely stay here again

Wonderful customer service. Very attentive to our needs and very informative. The staff went above and beyond to exceed expectations

Would’ve been nice if we had a microwave in the room

Beautiful Riad with very friendly and helpful staff. Room was very clean and was cleaned daily. They were very helpful with little things such as providing an early breakfast when we had to leave on the final day very early in the morning, and running to the shops to get us medical supplies. Overall very much would recommend.

The location is a little far from the main square, about 15 mins walk, but it is not the worst. The area is quiet but we felt safe.

Beautiful riad with 3 different structure styled in different styles. Excellent breakfast, great pool and very spacious.

There was a cat inside the courtyard and my wife is afraid of cats so she couldn't go outside the room.

The staff were exceptional, so professional and helpful, they made everything perfect. The riad was breathtakingly beautiful and a very welcome sanctuary after the souks. We had our own roof terrace which was great to relax and work on the tan!! The food both from the evening menu and day menu was so good, ate both a good few times. My wife also availed of the spa treatment, which she tells me was one of the best she has had.

Leaving....