We loved the beach and the view from our room. Tge lazy river was fun. The hotel was very clean and well maintained.

We felt that Al Waha hotel where we stayed felt dated. The marketing literature describes as luxury but it didn’t feel luxurious. Also the prices in the restaurants were too expensive overall - for these prices I want to eat and drink in smarter surroundings. In the Italian restaurant, the cheapest bottle of wine was approximately £80….

The location is beautiful, the rooms were very decent, and the overall property is really really nice. We loved using the lazy river.

The staff at the reception is not welcoming at all. It came with big surprise as during the hikes we have always been amazed by the hospitality of Omani people - always smiling, always welcoming to their homes, offering food, etc. However, during the check in, the staff was short in answers, not helpful, and not welcoming at all. Phillipino lady the next day was good though. Also, food is overpriced in Samba restaurant. Portions are small, and overall not the greatest. Breakfast in Samba was okay, however, on our second day we checked out Al Tanoor restaurant for breakfast in Bandar Hotel and we were shocked at how different it was compared to Samba. Much brighter, much nicer ambiance, a much better presentation and service was outstanding!

Excellent hotel, first class facilities, design, very good beaches, food, relaxation

Animals such as pony and camel standing for several hours on the beach under direct sun with no shade and no water. I have discussed this with hotel staff and I hope that Shangri-la Management pays immediate attention to this matter. For many prospective clients it's extremely important to trait animals & nature with high respect. Other than that no complaints.

Breakfast was amazing. Amount of facilities is great. Property is conveniently located. Service is great. A lot of activities at the beach (paid). Beach is great for both relaxing, swimming and sun bathing. Good place to chill out after round Oman trip for 2-3 of days. NY disco was good.

No places to eat closeby, except the hotel restaurants which are quite overpriced. Need to drive 15 min to the closest town with plenty of good restaurants. Disappointed with the NY quality of set menu at the Italian restaurant, they try to impress and create something extraordinary, but in my opinion do not quite succeed - taste wise was 3 out of 5. Better sometimes to stick to something more simple but make it top notch.

Friendly staff. Seafood restaurant was incredible. Breakfast was v v good. Location is amazing. Utilized in-resort medical service. Associated dive center staff were also friendly and welcoming & diving was very good. Booking activities through the hotel (and paying through hotel) was also a v pleasant experience, very professional.

Noisy. Cleaners made noise in the corridors early in the morning, which woke up my wife. Activities (lazy river) close to the sea view rooms, which was also noisy.

Lovely hotel. Large rooms and nice sized bathrooms. Great pool and lazy river. Lovely people. Breakfast was delicious.

The cost of the food and drink at the resort was awful. £24 for a glass of wine in one restaurant. Average cost of a meal per person £40 for a main. Hotel doesn’t allowed local taxi companies into resort. So on day 1 we used the hotel taxi service. He charged us £30 for an 8 mile round trip. We then started to just get the shuttle to the gate of the hotel to get a local taxi that costs 70% cheaper. The costs inside the hotel compared to outside was quite shocking.

We received an upgrade to the AL-HUSN Adults only Hotel and we ABSOLUTELY LOVED IT! The premises are huge and so well maintained. Staff is so friendly and helpfull, Pool and Beach were never too crowded and breakfast was perfect. Pure LUXURY. You need to experience Al Husn! Food at the Beach bar was also really good and not expensive. Also the Buffet-BBQ can higly be recommended.

We liked practically about everything. Only SMALL critics would be that the location is really far from the City, Wine selections in the Hotel are not great and very expensive. Al Bait Fish restaurant was not as good as expected... Service is great and Restaurant is nice, but the food does not match with the prices. (Not Michelin or Gault&Millau standard)

The location was excellent with superb facilities and amenities. The food at the restaurant was also very tasty.

Breakfast was great, beach was perfect, rooms were cozy and great. The only suggestion would be that considering the weather conditions of the country they Shangri-La should cover the walking path area with some extra trees or with shade. Except this everything was great.

nothing specific, everything was great, balcony in our room could have been grilled one instead of wall so the view of the pool would be great while sitting and sipping a cup of coffee and also a shade would be great. Thanks

The hotel stay did not start that great but once highlighted to duty manager at Al Waha, the whole stay experience was transformed. I must thank Ms. Yonicko , who heard our feedback and helped us get a better experience for our family holiday. The staff is very courteous and helpful. And the thing that usually becomes an issue for vegetarian is food, its quality and its taste. Al Waha resort Shangri-la surprised us - the breakfast buffet is a huge spread, and the Indian vegetarian spread is very by far the best we had in our stays at 5* hotels. And to top the experience it the Michelin restaurant 'Aangan' where the experience is way beyond luxury. Special thanks to Manager 'Mr. Parag' who helped us with our ask. Thank you Ms. Yonicko once again for our stay special. By the way, the drive to hotel is extremely beautiful !!