EVERYTHING!! From the moment you arrive they make you feel like you are the only guest and they were waiting for you. I cut myself unloading our suitcase and was offered medical services right away (declined First Aid but accepted band aids : ) The room was super elegant. The exercise room was fully equipped and you could see the ocean from the elliptical machines. The dinner was outstanding. The dishes were superb. The breakfast was a dream: Buffett to suit any taste. I requested that our 33rd Anniversary was mentioned AND THEY HAD WINE, CHOCOLATE AND FLOWERS WAITING IN OUR ROOM!! I wish there was an 11 for this hotel, the 10 is not enough!!

It is on us! : ) It was difficult to figure the lightning controls. They could be a bit more intuitive. We were sure they could come help us right away but were more focused on going for a walk and enjoy the great area where the hotel is located.

The rooms were absolutely beautiful and well-appointed; this extended to the bathroom with the incredible shower and vanity area. The lobby bar was also fantastic, with very friendly staff, and the breakfast buffet was delicious. The hotel is in a great area with beautiful ocean views if you face the water; there is also a very cool outdoor mall right across the street along the cliff face, which is a great place to shop and grab a great quick lunch.

They were doing construction during our stay renovating the upper floors, so during the day, some audible noise was present, but it was always quiet at night.

The staff is so friendly and accommodating. The location is perfect right above the ocean. Food and drinks were really good.

Even if you are a foreigner and therefore exempt from the 18% VAT tax on the room, if you buy food or drinks at the bar, there’s a 10% service charge and an 18% VAT on those items and if you tip on top of that, you’re paying about 40% on top of the actual cost. Just beware.

Hotel amazing Facilities amazing Location amazing ‘most’ staff amazing Loved it But……. See below

The management and office staff (sadly) Heinz Prelle (GM) and Kira Farias have ignored all my comms (despite the latter being named as a contact point for in another persons Out Of Office) They have also ignored booking.coms constant attempts to contact them to resolve a matter I raised on the 1st Jan prior to my stay.

The rooms were fantastic. The staff, the Christmas presents on our beds (Peruvian ornaments). Turn down service. The Larcomar mall was right across the street. Nice restaurants and shopping.

The pool was too cold to swim in. That was disappointing since we booked it to use the beautiful pool.

Very clean and Great location

Booking showed a inaccurate picture of the room. We were with the impression that the room that we booked also had a space with a sofa and that we had an ocean view which it wasn't the case. Anyway now we know

Location great, room was large and had all the facilities you could want (except mini-bar) and great view. Multiple restaurants.

Had to transfer lifts to get to room. Not much seating in lobby when you were waiting. Too many people who were unable to have their problem resolved meant check-in was slow.

I love this place. I had an emergency, one of my kids was very sick and I had to take her to the er, when we came back I told the lady at the lobby because I was getting a separate room for her, and they send her a little get well card with a cup of hot tea to the room. It was very nice. And the bar... we love it.

I like it all.

Gorgeous hotel, beautiful rooms and bathroom, comfortable bed, beautiful lobby. Overall great experience

If I had to pick something, rooms could have better soundproofing. Luckily most nights were fine but the final night there were many people who checked in late on my floor, and I could hear lots of noise directly next door while neighbors unpacked late at night. I'm very sensitive to noise so wanted to share if that might be helpful

It’ meets 100% Marriott standards - beautiful shower, specious room, super friendly stufff, excellent breakfasts. Also location is a plus, just in the center of Merafloris and next to shopping area.

Nothing