The room size is exceptional for the price and screams value. The included breakfast buffet is an added bonus. The view that was given in the junior sweet was quite enjoyable at night time. The staff was extremely helpful and attentive to our needs.

The process of booking the room through bookng.com could have been better and more streamlined with an option to pay the whole amount in advance rather than having to pay through a bank account transaction off site then paying on site which made it a bit of a hassle. The hotel should probably try to include a full payment option to avoid any hassle in the booking process if done online.

Location is perfect.close to everything

No maintainance guy on duty.and our bathroom door got broken.they say the guy is off.they told us to move room if we want but i refused because i just unpack everything.they say they need to call the guy from his home to fix the bathroom door and we need to wait for more than an hour for the bathroom door to get fix.we need to go down to the lobby just to use the bathroom.when the maintanance guy finally arrived.he cannot fix the door.so the solution is for us to move room..which is really annoying

Clean and comfortable rooms. Staff are very nice and responsive when you request for some things and or assistance.

I initially expected this to be near Burnham (7 mins walk) but turned out to be 17 mins walk to burnham park. Also, there was a wedding event the day after our first night and the guests are too loud at 5 am and we barely sleep then, I am not sure what the hotel can do in that situation but maybe could have managed the guests but I understand it’s the guests initiative to stay respectful since they are not the only ones paying the rooms in the whole floor.

-Spacious and comfortable room -Friendly and professional staff -Fantastic breakfast and weekend breakfast buffet! -Excellent room service food, quality and quantity

-Overpowering pine cleaner smell, upon entering room. Fortunately, smell faded after a couple of hours. -Hotel a bit off the beaten path, presented a minor problem upon check out. On a Monday morning couldn't get a Grab or flag down a taxi outside the hotel, had to walk a 1/2 mile to a major intersection to get a taxi to the bus terminal. Plan accordingly.

The excellent and swift services provided by the housekeeping, maintenance and reception teams.

Only the parking area. It's not a single space for a single car. If you went back late, you'll be at the back of one car who has parked ahead of you. Then, expect an early call from the lobby receptionist (majority are leaving early morning to enjoy and roam around Baguio) because you have to move out your car in order for the car in front of you to get out.

The family room was spacious enough, the beds were comfy, and the hotel staff even the security was friendly and helpful. The breakfast buffet is delicious.

It's kinda too far from the city proper, I mean like Burnham park and nearby tourist spots. The nearest one is Lourdes which is 3-5 minutes walk. You really have to take the taxi just to go places. It's not recommended to walk. We waited 40 minutes to check in. The keycard of our room was not working when we got to our room. They provided us the physical key instead. It was somewhat disappointing.

The place smells great and is clean, well-maintained, and fully equipped with complete facilities. The staff are very polite and always smiling. The location is excellent and includes free parking. The Wi-Fi is also high-speed. The breakfast is yummy!

We liked everything we see in the place. We did not have any negative experiences.

Staff was wonderful and accommodated us with breakfast planned the night before we had to leave early the following morning. Decent location in proximity to city center/markets - prepare to hike though, lots of ups and downs from hotel. Easy to find. Clean, large room and comfortable pillows/bed.

Nothing directly about hotel but often difficult to get a taxi but jeeps are frequent so maybe not an issue if you’re used to it.

Breakfast was good though there was a problem with the stove at the time…that’s why our request for scrambled eggs were delayed. The location is a little bit far from the center. Need to have a ride.

Well sometines things happen like the gas stove problem… but these things could have been avoided if there is a standby unit or if gas run out, an electric stove or a reserve gas tank would have been fine. Also there is that smell coming from the comfort room. There might be a problem with the plumbing works.

To Hotel Tugos, the owner and staff I would like to thank you for making my husband and daughter a memorable stay in your extraordinary place. You went beyond my expectations. I'm overwhelmed and extremely happy for preparing my daughter's aesthetic birthday cake. Continue your great service and always warm welcome your clients. Again thank you indeed ❤️

Nothing, everything was perfect