I experienced the 2-singles bedroom & the queen room when I was upgraded because of a non-functional satellite TV. Aircon was great but a little noisy due to age. Rooms were clean and you get free toiletries. The staff were very friendly and helpful from the 24/7 security staff, to the concierge and other staff who are always happy to help. A few friends visited and they were able to park on-site. It's better to inform security if you're having a visitor. The room decor was modern so we even used it for a photoshoot. Location was fantastic and very close to transportation with jeeps out the front; Makati and Pasay are very accessible. NAIA Terminal 3 is 10-15 minutes away by Grab. I last stayed here 10 years ago but I hope my next stay comes sooner.

There was no facility to make coffee in the room and the nearest is at seven-eleven 5 minute walk away. It would have been good if they offered at least a hot water kettle & cups so I can buy and make my own coffee. The aircon's a little noisy and the wifi can be inconsistent; sometimes it's on and fast and sometimes it's off or very slow. As mentioned, some rooms have satellite TV which is affected by weather so I was upgraded to a cable TV room. If there's none available, you have no TV :(. There's no elevator in this 4-storey hotel so if you're not good with steps like my elderly mother, it's difficult (rooms are on floors 2-4). I stayed for 6 nights and didn't ask for room cleaning because there's a sign that says you have to pay for cleaning so I didn't ask.

Very nice staff, will go the extra mile to care for guests. I felt 100% safe, slept well. Close to malls, etc. Clean, comfy, absolute great value for money. I'll be a repeat customer.

No lift and I stayed on the 3rd fl. To be honest, I would still stay here even if there is no lift, the staff is well aware and ready to help. My kids even said "all of a sudden, an army of staff appeared".

Location, Parking and the Staff

Having 2 single bed for a solo traveler. AC needs fixing. Toilet Bidet needs replacement.

The room size was good for me and AC is properly working.The staff was all good they're very approachable. Thank you.

The room is not so clean. I saw cockroach and in the bathroom. They don't have bidet.

Basic requirements are not available (Drinking water, tea / Coffee).

Location is convenient

Grayish bath towel/ heater not working, there is no bottled water atleast, noisy a/c. Other than that, the location is then only acceptable.

I was puzzled about my payment since my booking was paid via credit card but I was asked another payment when I arrived in the hotel. after my stay, I found out there was a late charges in my credit card. My bad, I wasn't able to ask a receipt for my payment. I'm writing this to let the other customers be aware of what is happening