Hotel is fairly new and the location is very accessible. Price is just right and our stay at the hotel is always comfortable.

During our stay in March 2025, there was an issue of double payment (one at the hotel and one at Booking.com) which is still unresolved to date (May 2025). Initially, the hotel front office was responsive and they have provided me with a solution which I agreed to, but there was no action taken by the hotel after this communication. It has been two weeks since I last heard from them. I have been requesting them to send me updates about the matter but no one has contacted me since May 1st.

Everything was as I would have expected for a hotel of this standard. Don't pre-order breakfast as it's cooked to order and cheaper just to pay for what you eat. The breakfast menu is varied and what I had was good quality. All the staff I met were especially friendly and welcoming. The balcony and facility to open the door meant I didn't need to constantly run the aircon to be comfortable.

The location on booking.com is wrong, it is behind the mall off the main road as shown if you search for it on Google maps.

The property’s location is excellent, being close to malls and restaurants, which made dining and shopping very convenient. Another great feature is the wide and spacious parking area, which made it hassle-free for those with vehicles. Needs Improvement: While the location and parking were great, several areas need attention. There were no available cushions or extra bedding for an additional person, which was disappointing. The toiletries were not regularly refilled, and we had to request replacements more than once. The reception staff also need improvement—they lacked the warmth and charisma typically expected from hotel personnel. They seemed busy all the time, and their demeanor wasn’t very accommodating. The phone lines were constantly unavailable, which made it inconvenient to request anything without physically going down to the reception area. In summary, while the hotel has some strong points like location and parking, the customer service and attention to detail could use significant improvement to make the stay more enjoyable.

While the location and parking were great, several areas need attention. There were no available cushions or extra bedding for an additional person, which was disappointing. The toiletries were not regularly refilled, and we had to request replacements more than once. The reception staff also need improvement—they lacked the warmth and charisma typically expected from hotel personnel. They seemed busy all the time, and their demeanor wasn’t very accommodating. The phone lines were constantly unavailable, which made it inconvenient to request anything without physically going down to the reception area.

Great ambiance – The hotel has a calm and relaxing atmosphere, perfect for a quick getaway. Location – It's conveniently located and easy to find. Clean and well-maintained – The place was tidy and the staff were polite and professional. Good value for the price – For the quality of the stay, we found the rates reasonable.

Comfort room size – The bathroom in our room felt a bit too small for comfort, which affected the overall convenience during our stay.

Lovely hotel with very friendly staff. Clean spacious deluxe room with comfortable beds. Lovely bathroom. Very friendly staff and accommodating at every request. Lovely food in the restaurant which I recommend and was the nicest we tried.

Only gripe was that there is no black tea and did take staff much longer than I’d like to get items up to the room when requested. Pillows are not the best and would like to see an option of two types.

Always my go to hotel when in Tagaytay. Comfortable room, nice bed, reliable WiFi. Not much amenities but not a problem since I’m out most of the time. Central location yet slightly secluded so it’s quiet from the ground traffic. Good value for money.

Should have buffet breakfast option. Currently just plated. I miss the menu of the former in house resto.

I was not too happy with the breakfast. The bacon was oily, and although I asked for a fried egg, I received scrambled. It has to be said I am a very fussy eater!! The breakfast staff were very attentive, helpful and carried a smile. However, the overall experience was extremely good.

Nothing really. The Quest is an excellent hotel, situated perfectly for our needs and a bit of sightseeing. My wife and I will likely return, and for sure recommend the Quest to friends. We have zero complaints.

I particularly liked the location. The food at the cafe was good. As I needed my avocado fix, they added some to my Inasal sandwich (at no extra charge) which tasted amazing. Special mention to Mica. Check in was flawless. We arrived earlier than expected and was able to get a room within an hour. Had a personalized birthday message waiting in the room which was a nice touch. The bed was amazing. Requested extra pillows upon booking and they were in the room already. The staff are very warm from the guards to the cleaning staff.

The bathroom is too cramped 😔But found a workaround. Just have to step in the shower to open the bathroom door to get out. Oh, a table set on the terrace would have been great to maximize on the fresh air.

The hotel is quite beautiful, very clean and well situated. The staff are extremely friendly, very helpful and professional. There's a few minor things they could do to make their establishment a little better but, all in all, we had a marvellous time and would most definitely stay there again.

The small bathroom, twin half blinds on the balcony glass door which didn't block out the outside light. Have a way of turning off the television, not just the signal box which when turned off leaves a floating message on the tv about hdmi signal lost.(very annoying) Ask the guests if they'd like a face washer and hand towel because none were provided.

The staff is polite and friendly. The location was close to the mall and accessible to basic personal necessities, hospital and transportation. The room is clean bed is firm and comfortable

WiFi is slow with downloads and spotty at times. Not enough selections with dining options. Our room 603 shower drains very slowly resulting with you standing in water. Not enough Lightning in the bathroom and the bathroom fan was extremely loud when in use. The linens need an upgrade very thin and worn out. Tap water had a smell. Recommend using filtered water. Using tags to clean your room was confusing. I purposely did not place it in the door handle yet they cleaned the room anyway.