We liked everything. The hotel is well-oriented for families with children. It has a fabulous children's room and a swimming pool (the children's area is super warm). In the pool, there are different rings, armbands, balls, etc. Also, at the entrance to the hotel, there are sleds that hotel residents can take for free. There is a sled hill right in front of the hotel (free). There is a store nearby.

- the restaurant misses a children's menu (There was a children's menu at breakfast) - 10 zlotys for robes in a hotel with a spa. I think that's very strange.

Friendly staff. Many entertainments for children. Very good breakfast. You can find everything that you need in the room. Nice view from the window. The bed was comfortable.

Water in the swimming pool must be warmer. The same is true for jacuzzi and showers in changing rooms. The sofa in the room is old and isn't comfortable.

Breakfast top quality. Nice location, pretty small hotel which is not occupied with thousands of guests ;) hotel is part by part renovated and I really like new design !

In my opinion still the price I paid for 1 night for couple was 25% too high. No airconditioning. Missing outside pool although rich space in huge garden, next to indoor spa and pool. Too small indoor pool for swimming, perfect for relaxing.

Absolutely love 💕 it. This is great value for money , a paid parking a bit of disappointment but other facilities beat it. Children's pool, warm enough to stay there as long as you wish. Sauna for parents, you can relax there after having a hike. A small playground outside the backyard, a play room inside near the kitchen - heaven for kids

Nice big rooms, excellent breakfast and kids friendly.

Check in took one hour because of the big queue. Staff do not speak good English.

Beautiful lounge zone, good choice for breakfast, location near Ski lift

we had to pay extra costs for bathrobe. the personal told us on the 31th of December, that there was no open ski resort that day, but one of them was open.

The staff were very friendly and helpful, giving excellent advice when needed. The location was perfect for us as we intended to do a lot of hiking but also some dining in Karpacz itself afterwards.

We missed the air-conditioning. Probably the only negative, especially on a hot day.

Breakfast from 07:00-11:00 a lot of good staff

I had to pay for car parking by the Hotel an extra 10 GBP per 1 day.

The hotel is lovely, we were visiting family so only stayed 1 night I would have happily stayed in this hotel for longer.

I have stayed in many hotels and I have nothing negative to say about this one,it is a lovely hotel with friendly staff I would stay again.

Hotel placed in a really good location. The wellness area was really good and the rooms were really comfortable.

The staff was kind but the majority of the staff could not speak English, a skill that should be required for anyone working in a such important hotel.