Vidago Palace Hotel has exceeded all my expectations - everything was perfect and I am delighted for having experienced it! The building is absolutely stunning and that was the reason we visited. But that will no longer be the only reason why we'll return - and we will return! From the housekeeping, to the restaurant(s), bar, pool(s), spa, valet or front-desk staff, everyone offers you an exceptional service. They're all very attentive and kind. The grounds of the hotel are neatly kept, with attention to every detail. The "Salāo Nobre" restaurant, the breakfast room, the entrance staircase, the overall décor, the little lake and island, and the excellency in service, transport you to what we can only imagine to what must have been to live in a luxurious place during the Belle Époque.

I am known to be picky, but in all honesty there is nothing I can say I didn't like. Now, to do justice to my reputation, I would add 2 little suggestions for improvement that would make the experience even more perfect - mind you, I am really being picky! : 1) have larger coffee cups in the room, for those, like me, who enjoy a "lungo" - that said, I am sure that if I'd have called reception and asked for a lungo cup, they would quickly have provided me with one; 2) increase the selection of wine sold "by the glass" available at the restaurants.

This place is excellent by I can´t understand why in a 5 star hotel I have to pay to use the spa facilities (inside pool, steam bath sauna, etc.). It makes no sense. The staff is the best we can find. I travel a lot and the profissionalism and kindness of the staff is the best I can find, even I notice they are very limited for the amount of people they need to attend. Nevertheless they make a high standard service.

The wine prices are extremely excessive. As mentioned before, I didn´t like to have to pay to use spa facilities. I noticed some people with kids at the spa area even it is forbidden for kids. I saw some staff members applying this people the leave the area with the kids with no result. Perhaps it will justify a management intervetion, that I couldn´t notice and this really annoys my stay at this facilities

Absolutely Fantastic! Our stay at Vidago Palace was nothing short of exceptional. The customer service was flawless—every member of staff was friendly, professional, and incredibly helpful. We were pleasantly surprised by how easy it was to communicate, even in Australian English! The entire experience felt warm, welcoming, and truly five-star. We would absolutely recommend Vidago Palace and hope to return one day!

Nothing it was all amazing

The hotel is a fairytale castle equipped with all the modern conveniences for comfort and luxury. Special mention for the quality of the food, which was exceptional throughout the duration of our stay. The bedding is exceptional, the in room wifi and entertainment are also flawless.

There are some gaps in the staff training which detracted from an otherwise wonderful experience. The gardeners had no notion of how disruptive their work was, and starting up the leafblowers outside the bedrooms at 8.15 am was a rude awakening. The spa staff was also lacking some hospitality training, as we accidentally strayed into an unmarked restricted area and were rudely expelled. A sign or a short explanation at the reception would have sufficed to avoid the encounter, which just made us feel unwelcome and led to us cancelling the remaining treatments.

We had the pleasure of staying at this beautiful hotel for two nights during a 4 week trip to Portugal in February, and I have to say it truly lives up to its 5 Stars. The Palace and the grounds are amazing. Our rooms were more than adequate size, clean, comfortable, and nicely decorated. The dining areas were very elegant and beautifully decorated, as was the lounge/bar area. The employees were friendly and very helpful, and the breakfast offered an abundant and delicious variety of options. We truly enjoyed our stay and hope to return someday.

It is a magnificent build, inside and out. It is modernised and well maintained. The staff are professional and attentive. It is nice to be greeted by porters who take luggage straight away, and then park the car ! The ballroom restaurant is spacious and graceful and the chef has put together a clever menu, complimented by a well selected wine list.

None of this palatial experience comes cheap; but it is worth it once in a while

the hotel itself and its beautiful building, both out side and inside. The room - big and airy with huge windows. the staff - pleasant and efficient. the spa - clean and wonderful facilities. the bars - especially the wine cellar. the forest and wonderful walks.

the food. breakfast was ok but no fresh vegetables, no omelettes stand , the dinner at the ballroom - very mediocre and rather expensive. since there are hardly any restaurants around having a good dinner is a problem.

We where surprise about the importance the Vidago Palace spend to the plants, the "little" forest and the remaining of nature there, the lake ( with the ducks, the quantity of birds and so on, it is amazing. The staff is very compedtent and , of coujrse, very sweet...The staff at "pequeno almoço" so careful, Mrs.Conceição at the water-fountain and everybody at the Terms, Hydromassage, Vichy, Reception, Angela, Susana,Claudia , (as nobody is perfect ...)summing up everybody well prepared and nearly perfect. WE"LL CERTAINLY COME BACK NEXT YEAR

Well, there is nothing to complain, but we think that a coffee and tea possibility at the rooms

The building is impressive and the grounds are beautiful. It was nice to take a long walk in a green area with pond and walking bridge. One has the opportunity to rent bikes or play tennis or golf in this special place. The restaurant is Michelin rated. Breakfast was excellent.

A very minor issue for me was a preference for a harder pillow.

The Palace is breathtaking and confortable, the staff is very attentive and the spa is fabulous.

The doors keep slamming with astounding noise throughout the day, they are really heavy and loud and disrupt any relaxed state you can find in the bedrooms. It’s an absolutely unacceptable volume for such a high quality hotel.