The friendly and welcoming staff at this hotel were the stand out features of our stay. Everyone was helpful and it was clear they wanted us to feel comfortable and have a pleasant stay, lots of smiles and friendly greetings. The room was clean and comfortable, in fact all the hotel was very clean. Food was good and served promptly, nice and hot. Breakfast very good, lots of choice and cooked fresh. Maybe a short wait if something from the buffet had run out, but better that then lots of tired and dried up food which had been sat on the hot plates for a long time.

Some areas in the restaurant area ready for upgrade, tables in the window booths in particular. Nothing major though. Also bed a little soft and smaller than expected….not quite as comfortable as their rival in purple . 😉

Lovely check in lady weds 16 th night Breakfast ladies Maria ? And Rita both very kind as my mother and I have disabilities walking . Food was nice ,tea excellent .room very clean only fault no “normal “ bbc itv . If so couldn’t find them . Room service chap 16th night smashing young man . Have family in hotel industry so know what hard work it is , the staff named are a credit and I hope they are recognised as such . Better signage needed at the entrance as holiday inn does not jump out at you on such a busy road . Beds lovely and pillows . Will stay at this location again

The staff were exceptional. So friendly, polite, helpful. They were great with my kids too. They really went above and beyond and I'm so grateful! The room was really comfy and spacious. We actually all had proper beds instead of sofa beds which was bliss! They managed to give us a close room so I didn't have to walk too far (due to a recent operation). We even had biscuits and little chocolates which the kids were very pleased about! And the food in the restaurant was incredible! I had Asian tapas which were sooooo good. The kids had a literal banquet which they devoured. It was really nice!

The only fault I have is that the drains really smelt bad. But that is the only fault from our stay.

Very friendly staff and comfortable, well equipped room.

A fire alarm evacuation during the night was poorly managed. I am a fire officer of over 30 years and have attended many hundreds of similar scenarios. I observed a single fire warden attempting to check the fire panel and manage guests (a number of whom re-entered the premises prior to fire service attendance) whilst other staff members in high-visibility vests stood at the single assembly point. The fire -warden appeared stressed by the situation but did her best under the circumstances. Whilst the majority of guests waited patiently outside for a little over 20 minutes, a number of guests went back inside.

Lovely welcoming staff, especially Anna, who sorted out a room change for me . Spotlessly clean ( thanks to Olga). Comfortable bed, good shower Air con !! The food in the restaurant was good value (3 corses for £22) and the breakfast was excellent. Pet friendly. I loved the complimentary treats and poo bags tied with a bit of green ribbon . All of the staff made a fuss of my dog. Location is easy to get to and perfect for where I need to be the following day ( the university) I've never been in a Holiday Inn before,but I will definitely stay again.

Maybe a slightly lighter weight duvet option, though to be fair, I didn't ask if there was one available.

There is a simple layout to the building and the grounds around the site was lovely. All rooms have irons and iron boards which we found specifically useful as we went for a wedding and had clothes to iron on both days

The window to our room and some other guests that we were with were screwed shut. When we asked about this we were first told that this was because of health the safety but then on noticing other rooms on the same floor with open windows we asked again and we were told that the windows were broken and they had been too expensive to repair. The room also didn’t have a mini fridge which we found frustrating as this doesn’t happen in many hotels so we brought cold drinks and snacks with us that we couldn’t refrigerate.

Truly impeccable, all staff were approachable, kind, understanding and a real credit to your company. The 2 ladies at reception we very warm and welcoming, spoilt my little lady (female staffy) with treats and a lovely note. The area it is in has a wonderful nature reserve and really is quality to take a long walk after the exemplary food they have here, I genuinely know if you choose this one you will definately not be disappointed, 10/10, the absolute best no contest!!! Thank you to all of you that had a hand in making my stay the best one.

That I had to check out.

Very welcoming and helpful team. Good quiet location and ease of parking. Spacious room, quality TV, and shower. Good selection for breakfast.

Damp smell in corridors and room. Shower tray leaked ++ and evidence of previous water damage to walls. Very firm mattress and duvet too small for cover - barely stretched to the size of mattress Regularly stay at a nearby Travelodge, which is normally cheaper, but grabbed a deal at Holiday Inn and would only stay again if a cheap deal comes up.

The grounds, restaurant, staff all brilliant The extra touch like chocolates and biscuits in the room & water with fruit by the entrance.... Love It!!

The room itself was nice but the carpet was horrendous, dirty and covered up by patches of another carpet, by the radiator. There was clearly leak previously. We would love to be able to open the window but the handle was broken off ( maybe on purpose) and the window shut tight. Saying all that, the price was very good for a family room and the special touches like chocolates and biscuits etc did make up for the carpet let down!!

Hotel was very nice, clean think it must be quite new, receptionist was very nice, friendly but professional. My room was excellent very clean, spacious had everything you need iron, ironing board and a hairdryer. A nice touch was biscuits left on the bed for us and after dinner mints on the dresser . Breakfast was absolutely yummy lovely crusty bread and buns, croissants, muffins and the the hot food selection there was plenty of choice . Will definitely stay at this hotel again as it was lovely.

The only problem we encountered was the toilet had a slight leak which we reported to the receptionist who dealt with the problem ASAP.