I spent two nights in the hotel during my training in Northampton. I arrived quite late, around 8pm, check in was quick and efficient. My room was on the 4th floor. There are two lifts in the hotel - they work quickly. In the lift you have to punch your card to move. The rooms are very easy to locate. My room was very clean and great for me for training. The bathroom has a shower, lots of mirrors, there were fresh towels as well as shower gel and shampoo which was a plus. The floors were clean, I could walk without socks. In the room there was a wardrobe, chest of drawers, bedside lamps, TV... very comfortable bed and fresh bedding. I was pleasantly surprised how quiet and peaceful the hotel was despite the fact that it was in the city centre and it was the weekend. In the room there was a wardrobe with a few hangers and a kettle with tea and coffee. I recommend the coffee from the machine downstairs - very good. Hotel staff nice and helpful. Check out also very efficient even at 5 am.

As for the minuses, there is definitely no safe or mini fridge in the room. You couldn't put drinks to keep them cold or snacks. The only TV channel works - the internet doesn't work practically at all, you can't even watch Netflix on the TV. I used my own internet and watched on my phone in the evenings. I also didn't like the breakfasts. Luckily I didn't have them in the package because I only used them once - I don't recommend it. y You pay £12 for a "buffet" - the buffet only includes cereals, oatmeals, ham, cheese, bread, scrambled eggs (powdered), bacon, mushrooms (probably the best), sausages, hash browns and I think tomatoes, a few fruits and two juices. Terribly weak for the price of £12. The best thing about the breakfast was unfortunately the coffee.

the room was rather simple but that was expected. I think the highlight of my stay was the staff- everyone was smiley( but naturally) and helpful. In the evening the heating didn't work so I went at reception to ask for the heater, within a few minutes the male staff came to investigate and get me the heater, then another came to sort it out completely. I appreciated they were quick to sort it out while the room was getting warm with the heater. In the morning, Kristina was super helpful the next day when checking out which saved me time and hassle. I don't usually like to stay in hotels but this was a pretty pleasant experience.

As I mentioned the rooms are pretty standard so they were clean and the staff was great so you can compromise on that. All was clean and I appreciated the kettle and hot drinks. Breakfast was also pretty standard, with a lot of variety to choose from. One thing I would personally appreciate is a small bottle of spring water with breakfast, I didn't see water there, only juice.

The hotel is strategically located, extremely close both to the railway station and the town's centre. The room was big and clean, the bed was very comfortable and overall the hotel met our expectations. We didn't try the breakfast, but we were told by other guests that the bar and breakfast were both worth it. The staff has been very friendly and helpful.

We didn't have issues, except for the noise coming from outside at night time. We had to leave the window open during the night because it was hot outside and the room was boiling, but the noises coming from outside were incredibly loud. We did find some earplugs in the room, but I can't use them. So, sleeping was tough for a couple of days. Then it all turned for the better once the temperatures dropped, and we were able to keep the window closed and the room was perfectly silent.

It was comfy, serene, clean, spacious and had a desk which really helped.

I was surprised to find that complimentary water wasn't provided upon arrival, as is customary in many other places I've been. I asked a staff member about it, and they informed me that guests are expected to use the tap water, so they don't offer bottled water. They suggested I could get water at the bar on the ground floor, which was quite a distance from my location. Unfortunately, there's no room service for water, which made it rather inconvenient.

I was able to check-in late. The bed was really comfortable. The bathroom spacious just like the room. Always came back to a clean room.

It’s probably just a me thing, but the room service moved my clothes. I’ve set them out on the chair / on the desk, because I’d be leaving the following day. I came back to all of my things being moved to one side of the room. Nothing was gone and the clothes even folded(!) but I just didn’t like the thought of people moving my things around, if they weren’t on the bed.

Nice room, cleaned every day, Good tea & Coffee facilities. Comfortable Bed. Big TV with lots of choice. Plenty of Wardrobe and Drawer space. Friendly Staff

No Mirror on desk/dressing table so difficult to blow dry hair. Plug socket not near enough to beside table. Room was a long way from Lift. Would have liked a Bath/Shower. I like a comfy chair to watch TV. Only Scrambled Eggs at breakfast so I went out to Jennies down the road to get Fried/Poached

Rooms were cozy, it was easy to get to from train station, food was delicious, staff was absolutely lovely. And they were understanding when my dog had an accident.

Felt like it wasn’t cleaned, when I came back to my room after my day out it looked like that the only thing the cleaner did was make the bed that’s it. The lifts was a little confusing for a first timer. Great that it was dog friendly but there was NO WHERE for my dog to go to the toilet. Also there wasn’t enough drinks at breakfast.

Good service and secure location

The location is quite central, walking distance to restaurants and markets. Fresh clean bedding

The noise levels from outside even with windows closed and earbuds. Also could hear activities in the corridor. And that morning repair job could have waited. Instructions about parking was not clear on website, a friendly staff helped explaining. Staff giving directions to the parking assumed we've been before so was not very helpful. Why don't you have a normal lift and avoid all the faff with temperamental swipe cards

The housekeepers were more than excellent from day one

The staff weren't helpful at all during my stay. They were very nonchalant and didn't look approachable at all not only to me but to other customers aswell. This made me not to enjoy my stay. I am a frequent traveller and love all places I go to. This is beyond what I have ever seen before. I believe Ibis should do better because the several times I have used Ibis they have not portrayed such poor standard. To savage their reputation/image Ibis staff in this location should be trained better to seem more welcoming to customers. In between my stay I met several customers who were muttering the same problems to themselves. Because of the poor standards I had to write a review so this can be looked into as this experience was from my check-in, stay and check-out from different staff.