The level of service and comfort was unmatched. Everyone was so kind and polite, going above and beyond in making our stay as comfortable as possible (shout out to Mr Champ!). Room was huge, well designed with gorgeous sea views. Each element so well thought out, with so many varieties of amenities and for someone that prefers soft plush mattress and bedding this hotel was a Godsend. Location wise it's right on top of Nai Harn beach. Although it's a bit far from major action like Patong beach/Bangla Rd. I prefered the more laid back vibes of the area and the beach. For family travelers it's perfect. It's not in the middle of nowhere too mind you. Plenty of shops restaurants around. If you wanna order some food or grocery from Grab app you can. I would highly recommend get the room with breakfast included, cuz it was really really delicious with plenty of varieties changing up everyday. So long story short, luxurious stay, amazing views, amazing hospitality and delicious breakfast.

Nothing at all

Breathtakingly beautiful property with brilliant service and an unimaginable location. The team was extremely kind and profession. The breakfast was wonderful, both the Cosmo restaurant and rock Salt had perfect dishes, when I say perfect I mean top notch, unmatched. Highly encourage half board for if you’re going for a short 3-5 days stay.

The view. The food. The service team; from luggage to waiters to room service to the beach guys that sort you out with a nice spot. All incrediblly attentive, patient, and kind. Probably the best pinacolada in the south is made here. All the breakfast team are just the best. Food portions are massive, so be careful. The beach. The water. 10/10. It can be windy sometimes, and there was a day of jelly fish stings when the tide was too high..but they give you fair warning. So anyone that got stung it was coz they didn't heed the warnings. Go with ocean view 100% WiFi is great. It's really quite nice to work from here, but you will be distracted coz it's just too gorgeous. And if youre stuck and can't get a grab or bolt ride to the airport, the concierge will sort you out.

Rocksalt.. was hit and miss in terms of service. The manager wasn't nice to me at all at any time iv visited. Something was off with the guy.

The Nai Harn resort is amazing. It feels like you're on a Greek island. From the large room and sea view balcony to the delicious breakfasts and friendly service, we were continually impressed. The pool was lovely as well. The only downside is that it's in Phuket - while beautiful, the island outside of the fancy resorts feels kind of run down. I can compare it to places like the Bahamas or the Dominican Republic. Overall, you'll encounter this juxtaposition of fancy resort and poor surroundings. We expected this, but not to the degree we saw.

There are many steps up to the various levels, and not many handrails, so if you are unsteady on steps, this might not be the resort for you.

Amazing breakfast, very nice room with a very nice view. Right in front of Nai Harn beach which is probably one of the best (not too crowded, no thrash, no boats), with a lot of commodities like stand up paddle equipment or snorkel.

When the cleaning team went to the room, there was clearly lack of care regarding bugs coming in, since the only day we asked for cleaning, when we arrived we had plenty of small bugs in the entrance, but also bathroom, bed and even in our luggage.

After a long business conference, Nai Harn was the perfect escape. After arriving early, they put me initially on a top floor moutain view room (which I had booked). I lamented that it was far from everything and with a quick 2 min call, the hostess was able to move me to a sea-view room with balcony on the ground floor! That was greatly appreciated. The pool, dining area and location next to Nai Harn Beach - which is pristine and amazing crystal clear water with some small waves and you are provided with chairs, towels, umbrellas, snorkeling equipment, kayaks and paddleboard all pro-bono - was exceptional. Going to happy hour on the roof with live music as the sun is setting over over the beach was a truly magical experience. I never say this usually - but I would definitely consider coming back here again with my family! Kudos to Nai Harn - incredible place. Dont hesitate to book this place!

Service was a tiny bit slow on rooftop but thats grasping at straws

Absolutely perfect experience, from the moment of the airport pickup to the return, in every single detail. The staff is truly amazing, I have never had such perfect service anywhere else in the world. One day I even ran into the hotel manager himself (without knowing who he was) at the beach restaurant and he helped me out as if he was one of the staff. A few days later I saw that his favourite dessert was on the menu and tried it out - of course it was delicious. The room we had was fantastic: spacious, perfectly fitted with all the features and amenities wee needed, and then some. The restaurants were all great, the music entertainment was really good, the gym was an added bonus that we used daily, and the reception staff was very professional. A special thanks again to the beach staff, who work all day in the sun and even at the end of the day are still extremely helpful and friendly. Yes, the hotel is expensive but if you put it into perspective against the quality that you receive as a customer, it is worth every penny. We will definitely return to The Nai Harn, and not just once.

Everything! This has been the best hotel experience. The check in, service and staff are amazing. The view is unbelievable and the rooms are just great. Breakfast is really good as well. You get a lof of extras (to go): different types of (cold brew) coffee, the best Thai tea we’ve ever had, etc. The beach is very beautiful as well and you can use complementary snorkeling gear. Our baby received his own toiletries (including an animal toothbrush he loved!) en in room dining for him (<24 months) is also complementary. All in all great and definitely worth the price!

- The room smelled a bit stuffy when we just entered, but this was easily fixed by opening the balcony doors for a bit. - Even considering it’s a more high-end hotel, we thought the spa was extremely expensive (we didn’t use the services for that reason, so we can’t review the services itself) - The breakfast is great, but during our stay (6 nights) there were only slight changes. I didn’t mind to be honest but my husband would have liked more variety.

The location and the views from the hotel are breathtaking. Right next to the beach, overlooking the sea from every part of the hotel. The food is exceptional, we had breakfast and dinner at Cosmo restaurant and also took a cooking class with chef Watt which was superb. Also delicious cocktails! The room was very spacious, modern, beautifully decorated and with every detail and comfort needed. And last but not least, all the staff we had the pleasure to interact with were very kind and professional. Nik at the tour desk was very helpful. One of the best hotels we've stayed at.

“Exceptional Service and Unforgettable Stay” We recently stayed at this hotel and can confidently say it was the best experience I’ve ever had. The service provided by the staff was nothing short of excellent—every request was met with a smile, and they went above and beyond to make our stay comfortable. One of the highlights was the breakfast buffet. The variety and quality of the food were outstanding, with every dish tasting absolutely delicious. We also encountered a minor issue with a tiny leak in the room after heavy rainfall, but the hotel handled it flawlessly. Not only did they upgrade our room twice, but they also surprised us with a complimentary fruit bowl and a heartfelt apology note, which was a lovely touch. The views from the room were breathtaking and truly made the stay special. Waking up to those panoramic sights was an experience in itself. Overall, this hotel surpassed all my expectations, and I highly recommend it to anyone looking for luxury, comfort, and top-notch service.