wide room, very clean and comfortable, has nice view

my driver came to bring me an order which i bought which was small cacke with a box a small flowers. he was not allowed to come inside the hotel and the security told him that i have to come down and oick it from the gate myself!! i was told that this any food coming into the hote is not allowed!! if this is true then it has to be mentioned upon booking. i have the right to get the food i want to my own room.

Sea view was exceptional from the 23rd floor. The entire place is super prestigious and it is definitely a luxury experience. Location is accessible from multiple directions and a main streets.

Water pressure in the shower was low. They don’t allow delivery drivers to enter the hotel nor do they pickup your delivery for you. You have to meet any delivery driver yourself outside the door. They don’t provide different types of pillows. Free parking is limited and paid parking costs as much as valet parking.

Loved the smell from the lobby, also loved the breakfast!

I had a small bottle of zam zam water with me when I was going to Shang palace restaurant for dinner, I was told I couldn’t bring water from outside to the restaurant which I understood, but then I informed the staff it was zam zam water not ordinary water, they still insisted it’s not allowed. For a country like Saudi Arabia and one of the holiest countries in the world for Muslims I found it very unreasonable and wrong. I insisted on having my zam zam water or I cancel dinner, I was finally allowed to have it with me.

Great hotel with an amazing sea view. The breakfast was great. The also have a delicious Lebanese restaurant (Niyyali) The room was very clean. Staff were friendly. Location: is considered one of the prime locations in Jeddah (in front of the Corniche "water front", also next to redsea mall.

My only negative observation: The noise/sound isolation between room was terrible. I was able to hear all the noise from the room next door which was not pleasant.

The highest floor and the view

The price is so expensive

Overall, my stay at the hotel was enjoyable. However, a major drawback was that external deliveries are not brought to the rooms or even to the reception. Guests are required to go to the main gates to collect their orders. Considering the extremely hot weather and high humidity, this policy was especially inconvenient.

Easy to check in, very accomodating staff. Immaculate detailing and furnishing of the hotel, and breakfast was the next level. Special thanks to Rasha at the reception for her kind hospitality and also to Rehab at the concierge desk who went above and beyond her time schedule to help us with the right Safari tour.

the hospital staff who were all friendly, specially Miss Dunya and Ms. Hanadi Alghamdi. The home service did their best to meet my food requests. The restaurant serving breakfast at the hotel was amazing. The gym was wonderful also and the spa was so relaxing and I had a wonderful time there. I liked the cleanness everywhere in the hotel.

the noise outside coming from the nearby constructions and the loud music from the Kaia lounge in the hotel

I had the opportunity to try Shangri-La, London at the Shard and I was truly happy with my experience, hence when I visited Jeddah I directly checked in at Shangri-La Jeddah. The outstanding smell once I entered the lobby reminded me of those cold and lovely October nights when I was in London..

Price is a little bit on the high range

The hotel has just opened aweek before,so everything was brandnew,the view from the palcony remainded me of Miami South beach. The pathroom was very comfortably spacious . The furniture very modern.

The size of the room was not the size I expected.