I had an exceptional stay at the Fairmont Hotel Riyadh! The staff truly went above and beyond, but one person who stood out was Manal in the Front Office during the night shift. Her professionalism, warmth, and attention to detail were truly impressive. She made sure everything was perfect and was always available to help. The hotel's facilities and services were top-notch, but it's the staff that really makes the difference. Manal is a credit to the hotel, and I would highly recommend her to anyone staying at the Fairmont Riyadh. 5-star service deserves 5-star reviews.

Suggestion: Consider adding more local cuisine options to the restaurant menu to cater to local tastes and preferences. This would enhance the dining experience for guests and make the hotel more appealing to local visitors.

The best luxury experience that we had in our stay, staff were superb in customer service, they were tentative in all our needs, they are the main reason that we are booking our stay at fairmont for many times. Special thanks to : Sara alotaibi -ahmed alzahrani -ahmed almaiman -mohammed alqahtani-abdullah 🙏🏻💚

Customer service was exceptional. Excellent staff! Very welcoming and friendly staff. Fast chick-in & out, quick service. Rooms are clean. Special thanks for Mr. Ehab Nabil, the director of guest experience for his super welcoming service. Also for Room attendant Mr.Amry, the room was very clean & super organised! It was a pleasant stay. I highly recommend this hotel for anyone visiting Riyadh.

Not TV smart, I tried to connect wirelessly to YouTube or Netflix but there’s no option

Great hotel, really pleasant and clean rooms, delicious food and excellent location, but the thing that makes this such a amazing place to stay is the Butler services provided by the Butler Manager Mr. Hany Ismail, he is incredibly helpful and very professional, he is extremely efficient and always available day and night goes above and beyond to make my stay comfortable and memorable, I’ve recommended Fairmont to all my family and friends who are frequently visiting Riyadh, and they will definitely surprise by the Royal services provided by Mr. Hany and his team. I highly recommend this hotel for anyone visiting Riyadh.

nothing, everything were beyond my expectations

The service , staff corporation, cleaning and comfortable. They are really taking care of the guests and would you to be very satisfied Especially the manager Mr.Ahmed Alzahrani He was really ethically involved and corporate

Nothing at all ! Without any mistakes

I thank the staffs who were in the reception Mr.Hadi and other man who was from jeddah originally They were friendly

New building, clean and friendly staff.

The lobby lacks a seating area, and guests are expected to place an order to use the lounge. The dental kit could be improved, and the rooms are relatively small.

The breakfast was very good. The front office manager, Mr Mutaz was very considerate and attentive. We had to wait a few hours to get some of the rooms and for our patience he upgraded us. The location was quite good and allowed us to avoid travel easily to our meetings

The staff at the reception was a bit slow for the check in and check out. They seem to struggle with the system and requests.

it was excellent, clean, friendly staff and overall a great stay. I did however have a disappointing experience I asked the reception staff to extend my stay for 1 night ( paid of course). and they claimed to be fully booked. Mr Ehab from management stepped in and helped me a lot actually, in addition to extending my stay he sent me dessert on the house and gave a super late check out time. many thanks to you!! you are the best.

Check in and check out process was EXTREMELY fast! Bottled drinking water was generously available in the room Soundproofing the suite was outstanding, it was very quiet The suite was very clean and flawless furniture Room service was tasty and fresh

The blue fluorescent light in the lobby and corridors The pillows were uncomfortable The blackout curtain didn't block the sunlight properly