Lovely staff, very modern and clean facilities. Felt very safe and welcomed. Bedroom had all that we needed for a couple of night stay. Breakfast was freshly made, tables spread well apart, helpful but unobtrusive staff

Our hotel shuttle bus never collected us from the airport, and it was not until after we checked out that an email apology, but no real explanation, arrived. If Saudi Arabia wants to match neighbouring states as a tourism hub it needs to get the service industry galvanised. Hotel was lovely, as were the staff but no leaflets available to advertise places to see. The metro was 50 yards away but we did not know and were not told. The Careem/Uber location is wrong by 150 metres but means that cars arrive and park up round the back of the hotel where you cannot see and then charge a waiting fee whilst it is sorted. These issues are not just Mercure's but need the Saudi tourism office to support the industry with guidance

The hotel is new, rooms are spacious and very clean, the bed is very comfortable The room is fully equipped and made my stay super comfortable The service is amazing all staff are kind and helpful Special thanks to Chef Nidal Al ghammaz who made sure our stay is flawless and attended to everyone’s needs with a big smile The breakfast is great you will find everything you need everyday The location is easy to find and in a very safe neighborhood, there is a hyper market close by I cane here for work and I was very happy every evening to go back to a clean comfortable room

The hotel is new and projects an air of understated quiet, calm and comfort, very important in a city like Riyadh. I arrived unexpectedly early, and was allowed to check in then, which gesture was very much appreciated. On my second day I decided to arrange a late check out, and this request was dealt with efficiently. There is a good breakfast buffet and the restaurant is open all day after that. I enjoyed my dinner there on both evenings. The hotel is located just two minutes walk from Al-Mourabba metro station and this provides a comfortable direct link to the airport (with one easy change of trains mid journey), the journey taking about one hour.

As a first time in Riyadh The Hotel experience was very nice. It is clean and staff are very friendly and helpful. We were offered an upgrade on our stay which was a great start for our stay. The food is variable and fresh. The staff happily accommodated our requests. There is a big hyper market right across the street which was super helpful and a metro station as well. The rooms are very clean and well maintained. I highly recommend the Hotel if you are looking for a comfortable stay in Riyadh.

The hotel was clean, quiet, and very comfortable. Staff were friendly and helpful. The location is excellent and close to everything I needed. I really appreciated the attention to detail.

Breakfast options could be better, and some items weren’t well presented. Also, the selection offered at the lobby café didn’t fully reflect the overall quality of the hotel — a slight improvement there would elevate the experience. Just minor points for enhancement.

We were pleasantly surprised by the quality of the hotel rooms and the level of service. Everybody, from the kind gentleman checking us in/out, to the staff working during breakfast to the cleaners were all very kind and had a smile every time we saw them. The rooms themselves were well equipped and clean, shower facilities were excellent and the beds were comfortable. We would happily stay in this hotel again!

The buffet breakfast and the pool were awesome, such a treat to have these in a busy city like Riyadh. Mercure is also across the road from the Lulu supermarket and a metro station. All staff were simply awesome!

The hotel was slow to reply to email enquiries, and booking took longer than needed.

I had a very pleasant stay. The breakfast was good and the staff was really helpful and kind. They are clearly professionals and well educated people. It was also very clean and well maintained. Overall i for sure would recommend this hotel to others!

Nothing! Everything was great!

Very clean .. a vert good location to my work purpose .. staff very helpful and respectful .. appreciated all the staff and receptionist and a special thanks to staff LAMA in the reception

Loved the location. The staff is incredibly helpful and friendly. They are experienced hospitality professionals. Everyone was so caring. The pool and gym area are great, spacious and comfortable. Lunch and dinner are great!