This hotel is a hidden gem - exceptionally good value and particularly suitable if you're in transit to or from Koh Samui via Seatrans coach and ferry (as we were). The room was clean, bright and a decent size, complete with a balcony and fridge. No hairdryer - but at this price that seemed a minor issue (the '10' score reflects the exceptional value - you can't expect 5 star facilities at the price we paid!). There's also a pleasant courtyard and seating area outside, and washing machines should you need them. The staff were very friendly too! All in all, highly recommended.

Nothing bad to say.

Because we wanted to go to Thailand's National Park and then to Koh Samui, we decided to spend 3 days exploring Sura Thani. We stayed here for three nights and had a great stay. The accommodation is next to the school and the 7-Eleven is just around the corner. The hostess is very nice and speaks good English. We felt at home straight away. Our room had air conditioning with a balcony and a bathroom. Everything was very clean and bright. Every morning there are bananas, toast, tea and coffee for free, which was very practical to start the day. We are considering coming back to Papangkorn House because the city is a good stop to avoid long bus rides and to relax more.

Actually nothing, the accommodation promises what you booked.

This place was amazing. I initially stayed for one night, prior to having some surgery in nearby Thaksin hospital. The room was very clean and comfortable, so I decided to book some additional nights for after I would be discharged from hospital (as I did not want to travel back to my home on Koh Phangan directly post-surgery). When I booked the extra nights, I requested a room on the ground floor and some additional pillows for support. On the day I was scheduled to be discharged, the hotel manager messaged to say she had given me a room closest to the reception desk, in case I needed some assistance post-surgery. She also sent a picture of the bed she had prepared with lots of extra pillows. This was so thoughtful and I really appreciated the kindness and effort. In addition to my personal experience with my surgery, the hotel is very clean and the bed was comfortable. The access to coffee, toast and bananas for breakfast is a brilliant extra! Thank you so much to the staff for making my post-surgery stay so comfortable and stress free.

Everything was fantastic.

Very satisfied with hotel staff were very friendly and helpful , bed nice and soft mattress, room had all basic amenities needed, toilet was very clean, towels shampoo and soap provided, 60 inch TV with Netflex , water provided everyday , rooms were cleaned on every day, I will be returning to Surathani in week and will definitely stay again

Nothing to dislike everything was perfect

We only stayed for one night due to our morning ferry from the pier. The staff was incredibly friendly, greeting us with welcome drinks. It's an affordable stay with clean rooms and accommodating staff. The location is ideal – just a 7-minute walk from the shuttle bus's last stop from the airport. Additionally, there's a nearby 7/11 supermarket, and it's only a 5-minute walk from the night market.

everything was perfect

We stayed one week and enjoyed our stay a lot thanks to the: Kind staff, very comfortable room, great location 15 min walk from an amazing night market, small free breakfast included for everyone. This accomoadation is great value for money!

Nothing

The room was a great size, with everything you needed and a huge tv on the wall. Just a 5 minute walk to 7-ELEVEn. We were able to book our bus and ferry tickets for Koh Samui at reception for a good price.

The guy we checked in with was very friendly and helpful, but the lady we booked the ferry tickets and checked out with was miserable.

Really hard to give a proper critic as was there for one short night with very early departure. The women who checked me were lovely and helpful with recommendations. Room was fine and clean so no complaints there. Bathroom was funky but worked for the brief stay. Quiet location. The old man I refer to below was lurking around but doing nothing but acting the boss.

I give the staff a thumbs down. The women on arrival were lovely and if I can make a suggestion if you stay there and you need a taxi to airport arrange it with the women. The older man who took over later and was there for my very early departure was useless and basically rude and arrogant. Spoke no english but sure to understand taxi and he refused to call one for me. so along with that and having to find one (Grab was not available) it made for more than a little stressful morning. This guy was the only person in 2 months in any hotel or Homestay that I would criticize. He did nothing to enhance or create a good experience. And I am a pretty forgiving critic.

Bed was very comfortable! Staff were friendly and helpful. Laundry machines on site. Very clean and modern facilities. Free bananas and toast for breakfast. Nice balcony. Swan towels for valentine's day!

We chose this hotel based on a review that mentioned Netflix on the TVs, but upon arrival discovered that ours was the only room without Netflix! Just a small thing. We had an amazing stay.

Kind of a last minute booking, we arrived quite late and even if staff seemed a bit lost and didn't speak much English, they were very kind. We got a nice and clean bedroom with Tv and Netflix. Bathroom was very clean as well. Very nice surprise to see a little breakfast in the morning, simple things like toast jam banana and coffee, but really appreciated. Wifi worked perfectly. Quiet hotel.