The location was excellent and the food was great in the restaurant. The staff were attentive to you and very friendly. The Spa was great and the location excellent for walking in the mountains. The weather was superb when we stayed for our walks and late afternoon relax in the spa and outside, but on a cloudy/rainy day the experience could be different If wanting to walk / sun bathe outside .

Nothing .

Helpful, friendly and welcoming staff - especially Vincente in the restaurant. The hotel is beautiful and set in large grounds with a great view. You can set out for short walks or long hikes directly from the hotel into the woods behind. We enjoyed the sauna,Turkish bath and pool. Breakfast was included and delicious with cooked choices and a large buffet. The room was very large and well presented.

Worth considering before booking is that you will need a car - or taxi from the town. The pretty town of Vilaflor is not well served with buses and is a fair walk away from the hotel which is situated up a fairly steep hill.

Stunning location, charming hotel and excellent service. We stayed a in ground floor garden room, which was very spacious and comfortable. Choices of pillows. Powerful shower. Everything you need for a fabulous stay. Lovely spa with refreshing swimming pool, jacuzzi, two saunas, steam room, cold plunge pool and ice. Massages are available too. The breakfast was lovely - plenty of choice and dishes freshly cooked to order. The hotel foyer and wooden staircase are gorgeous. The lounge has an open fire in winter we loved the chess table. Restaurant was excellent - plenty of choice. Staff were friendly and genuine. Thank you to Vincent and Junior and the all staff for excellent service. The reception provides 5 star concierge assistance. This a special place which combines modern comfort and expertise of traditional hotel service rarely found any more. We will return as it was one of the loveliest hotel we’ve stayed in.

The spa was large, quiet and easy to use. We chose a cheaper room that was still really functional and clean. The breakfast was good and relaxed. The staff were helpful and available. The sunny terrace was a highlight. The food in the restaurant is great and the best in the village.

There was not enough information on nearby walking opportunities and the very basic sheets they printed out had not been checked or verified by staff as they could not advise us where to walk. They could make much better ones themselves by going around the area and making simple tail maps for visitors. It was quite a walk uphill back from town -a simple shuttle service might help with that

The spa was great and was open before and after check in/out times which was wonderful and gave us a lot of flexibility, if open a bit later it would be exceptional. Checkin time is very early which is great! The breakfast was great! but finishes a bit early (as in other hotels).

The reception. Sometimes not very welcoming, complicated process, takes long and not always respectful staff. Once we arrived early and left our bags there and were told that they would be put in our room when ready. Which was never done, I had to do it myself and anyone else could have picked up our bags, left in the hall nearly unattended... Merge the reception table with the reception room behind, that way the staff can do their stuff without looking like they are hiding in that back room and like we are bothering them when we arrive. In the room add blinds to the toilet door.

Mesmerize location, super friendly staff, not overcrowded, quite and calm, perfect spa facilities with several saunas and huge pool, sophisticated and tasty restaurant inside, tasty and full of options breakfast, super cozy lounge room to spend the evening after the dinner.

Pricey, messy procedure of extras in spa like massages(need to book several times only to get rejected in the end due to full), you can't order any food or even the snack's between breakfast and dinner in the restaurant only the drinks.

▪︎ the building: uniqe, authentic, antique & fabulous building. Every corner is effortlessly charming. ▪︎ the soundings: emerged in nature and nearly touching the skies. True tanquility. The smell of fresh ground and plants. ▪︎ the stuff: friendly and helpful in every way. There is a feeling of welcoming, like staying with distant relatives 🙂 ▪︎ spacious rooms. Pleasant and home- like decor. Wonderful communal lounge room, with cosy sitting. ▪︎ Full hearted breakfast both buffet and cooked, everything fresh and tasty. ▪︎ Vilalba is 100% getaway.

▪︎ As a spa hotel - toiletries could have been slightly more generous. ▪︎ Personally - beds were very stiff [None of which made my stay any less perfect]

I stayed with my family for five nights, with dinner included. As there is no other restaurant close to the hotel, it was a good decision to book it with dinner. Having dinner in the same restaurant for five days was a bit boring, but the hotel restaurant offered a special dinner for New Year's Eve day. That was a very good experience. I selected this hotel as a good location for the stargazing. With only 30 30-minute drive, I could visit Teide National Park to enjoy wonderful stargazing. I could also see the beautiful sunrise from the garden in the hotel every morning.

My wife and daughter complained that there was a missing hair conditioner, especially after visiting Siam Park. There was only shampoo mixed with rinse, which was not sufficient for ladies.

The staff were superb - a very friendly and helpful team, helping us with restaurant reservations, drinks and a very easy checking in/out process. The room was nice and spacious. The spa facilities were pleasant and there was a nice restaurant and lounge area. The location is beautiful and a short walk or drive to town (albeit a big uphill walk back if you choose to walk)

The property is a little bit dated in appearance and showing a bit of a wear and tear in places. Our bed was very firm - too firm for me after a few nights.

Great location and gardens, super friendly staff. The spa on site is really relaxing as well as the good restaurant. Great that you can just start hikes from the hotel. Rooms are spacious and beds very comfy. Really worthwhile to stay here, we enjoyed and relaxed!

Bathroom was slightly outdated, but everything worked well. A second socket at the bed for charging phone would be helpful. Bedrooms were quite warm (in november). But nothing to worry about!