Attention to details (new beach towels regularly, drinks and snacks at the rooftop pool: staff handing out ice cream, making mojitos etc), very good breakfast, very nice staff,

It is a bit stressful every morning to get sunbeds at the prestige rooftop pool as people rush to reserve them as soon as it opens. The area where the snacks are at the prestige lounge on the sixth floor is a bit cramped (you are essentially blocking the walkway when getting drinks and snacks)

Can’t say anything bad about this hotel. It was incredibly clean throughout the whole hotel - our room was cleaned to the highest standard everyday, pool area cleared up cups etc really frequently, lovely smell in all of the communal areas. Breakfast was exceptional - huge choice of foods, everything you could think of was there. Smoked salmon, honeycomb, pastries, breads, meats, cheeses, cereals, full English, omelettes, tortillas, waffles, juices, cava, hot drinks. Everything! All the staff were really friendly and helpful. Restaurant on site (Gourmet Market) had a wide selection of wonderful foods. Room had air con, Bluetooth built in speakers, tv with movies to rent, mini fridge, hairdryer, double sink, iron/board, safe.

Nothing!

Hotel is lovely and very clean staff are very helpful and friendly and had a lovely stay. Breakfast lots of choice and very nice

Stayed lots of times and they have brought a new system in to book your sun beds on an app. It is a TERRIBLE SYSTEM and eats into people holiday. We were a party of 6 and wanted bed together and had to Que to book with the staff by the pool and 3 times the beds weren’t booked and we were split up. This happened to lots of people and they were all complaining to the poor staff who were trying their best to help people but the system doesn’t work!!! Also if you want to book in advance for the beds the want 5 euros to book it. PLEASE LEAVE THE OLD SYSTEM IN PLACE as it spoils the hotel.

loved the clean modern rooms and the availability of filtered water and ice in room area. pool staff were excellent and lifeguard very helpful. shower was excellent and bed was comfortable.

the noise from the street at 2.30am on some nights woke me up. food outlet across the road. the air conditioning was poor and did not cool the room down. couldn’t have window open at night due to noise outside so was very warm at times.

Hotel is beautiful. Pool area is lovely. Staff really attentive, special mention to Carolina. She was lovely and couldn’t do enough for you. The buffet breakfast is the best I have ever had. There is something for everyone.

The shower and toilet area. The shower leaks into the bathroom and toilet area. My daughter’s room had a smell after showering. We did complain and staff were very nice and offered to move them but we preferred to be next door. They also did a temporary fix on a loose tile. I feel all the bathrooms need to be overhauled to sort this issue. Mines also flooded but I didn’t have an issue withe the smell. I understand it would be very costly but felt it was the only thing letting the hotel down.

The hotel has everything you need for a getting away from it all holiday. You could stay here all inclusive and not go anywhere else (apart from maybe the beach !) or use it as a base for exploring the island and its fabulous beaches. I would definitely recommend the Star Prestige option as you get exclusive access to two separate pools and bar/sun lounging areas.

The main bar area is very open plan. it’s open to the checking in area and the entertainment stage has computer access areas very close to it. The area could be made more intimate / atmospheric.

Star Prestige

nothing

The hotel looks amazing from the time of arrival to the time you’re leaving. The staff are professional and friendly and always happy to help. From the moment you are greeted with a member of staff who are on hand to greet you and welcome you into the hotel also offering to help with your bags. During the stay there didn’t seem to be anything that was too much trouble for them. All in all a very nice and enjoyable stay, I will definitely be returning for my next holiday there thank you for making my stay a memorable one.

There was nothing I did not like about my stay.

This was one of the best hotels we’ve been so far! Staff is amazing and helpful. There was variety of breakfast/dinner options (we had half board but I’m sure lunch was good as well). Hotel is part of the “wave of change” and very sustainability, eco-oriented - providing unlimited filtered water in hallways to be filled in the glass bottles. Swimming pool area is spacious and has enough sun beds and nice restaurant for afternoon snacks/drinks. SPA area is highly recommended for massages or facial treatments. Beach is nearby hotel, 5 min walk. Highly recommended is boat excursion Volcanocean that can be scheduled directly from the hotel - we saw whales, dolphins and one turtle, it was amazing experience. Recommendation to visit El Teide volcano.

No drinks are included for dinner, not even water, it is 2.95 EUR for bottle of filtered water which basically comes from the same filter you can use for free, so I really do not understand that policy. Hotel should reconsider to give water for free for dinner.

The stay was wonderful and very relaxing. The room was a dream, it was always and everywhere clean and we felt very well looked after and comfortable throughout. The sunbeds by the pool are incredibly comfortable! What we liked best was the staff, very friendly, attentive and always on the ball. Especially in the evenings in the restaurant it was very pleasant and the staff were incredibly obliging and read every wish from your lips ;)

We loved everything about the accommodation but we have a few suggestions for improvement: - In the restaurant you can find the crockery underneath the buffet. Especially for older people, all the bending down is exhausting, as we observed - as probably in every hotel, there were always too few parasols and you had to be there very early to secure one - the salt shakers in the restaurant were always stuck together, there would certainly be a better solution here