Staff was extremely friendly and hospitable, made us feel like we are at home. They sorted out an issue with our room straightaway by upgrading us to a larger room, and were also extremely accommodating by assisting us during our time in Petra - from bringing breakfast to the room as we couldn’t make it down, to restaurant recommendations and even checking up to see if we have reached our next location safely after departing! Ramzi & Momen thank you both so much for making this a great trip! Highly recommend, looking forward to staying here again when next in Petra!

The property requires some renovation as there was an issue with the bathroom, but the staff were very accommodating and upgraded us to a larger room, so it wasn’t an issue

I loved everything about my stay with H Luxury Hotel! The staff are AMAZING! This gorgeous hotel with wonderful views had every amenity I needed. The staff's willingness to cater to your every need was unwavering. Within 1-hr of my stay I booked a second night here. The location is ideal - only 4 mins to the visitors center. If you have mobility issues it is on a hill, so take a taxi back. The food at the restaurant was absolutely delicious! I would be remiss if I didn't mention the excellent service from Haitham at the restaurant and all the staff at the front desk. Literally all of them were helpful, friendly and welcoming. The juice on arrival was an excellent touch, so needed after a long hot journey. I recommend this hotel to anyone visiting Petra. It really is Luxe!

Brand new hotel, only 3-5 minutes walk from Petra visitor centre, so perfect base for exploring Petra. Great design, attention to details , very comfortable room and bed, delicious welcome gift. Staff is very friendly. There is a small pool and jacuzzi area that is perfect for winding down after a long day. Breakfast buffet was very big and delicious with international/local foods. View from breakfast room is incredible.

Everything was perfect. Just a note that the hotel just opened 1 month ago (2023 May) so there were a few things still under construction , e.g parking area. But there was parking offered in fromt of hotel

This wonderful,elegant hotel is brand new. And spotlessly clean.The bedrooms are large and fashionably designed. The bed was divine.Quality sheets,bed linens and pillows.Towels were thick and plush. Bedrooms have a screened sliding door that opens to a deck with chairs and table-and lovely view of the hills. A photo of the hallways/corridors belongs on the cover of Architectural Digest. The large,modern bathrooms had strong water pressure (sometimes a problem in arid Jordan) and ample hot water. The hotel's restaurant was just becoming operational during my stay so I never ate there. It has a panoramic view of Petra's sand-colored hills. From the hotel it is a 5-minute walk to Petra's entrance. That was a major selling point for me. Wifi was consistently strong during my 5-night stay. The entire staff was professional ,polite and humble. "Khalid",who I think is the manager,was especially gracious ,helpful and good-humored through out my stay. The hotel is just getting off the ground(I think it opened the week or two before) but seems well-managed -and it looks promising. It compares favorably to other 5-star Jordan hotels where I stayed,including the Amman Landmark ,Dead Sea Marriot , and Movenpick Aqaba.Same general league.

The gym hadn't yet opened so I had to go elsewhere to work out,but I understand it's on the verge of opening very soon.

Brand new luxury hotel situated 2min from the entrance to Petra. This hotel was very comfortable and the staff are very friendly and helpful! The rooms are spacious and modern - the bed is particularly comfortable. My fav part of the room was the shower! It’s like a spa treatment all on it’s own! There is an indoor pool and jacuzzi, which is perfect for summer days. The entrance to Petra is a short 2 minute walk away and there are many shops and restaurants near the hotel.

The a la carte menu is limited and could do with more variety.

The hotel is pretty much brand new. It’s very smart, stylish and very luxury. It’s ideally located for the entrance to Petra (about 500m walk) and has a small supermarket very near by. The room was very high standard and very comfortable. The pool and jacuzzi was very nice after a day of exploring. The breakfast was fantastic. We checked out a few other hotels near by and they were not anywhere near this standard. Highly recommended.

Nothing to note.

Afna (Hope I got her name right) is extremely helpful and always greets us with sincere and warm smiles. She has made our stay even better. We also enjoyed the breakfast

The elevators were a little confusing at first… can do better with signage. The cleaning staff thought our plastic bags were garbage and cleaned them off :(

Clean, spacious bedroom and bathroom facilities. From the breakfast to the swimming pool, all the facilities were amazing. The staff went above and beyond to help as we had a problem with our car and the manager Abdullah, spoke with the rental company and sorted the problem. We are so happy with our stay, real 5* experience at the heart of Petra. Highly recommend to anyone who visits Jordan.

We liked everything

The location is about a 3-5 minute walk from Petra visitor centre. The hotel, including carpeting, etc is really clean and well kept. The range of food in the breakfast buffet was huge and the chef was present to explain what the dishes were. For dinner, the chef offered to cook anything extra since I am a vegetarian. The view from the room balcony was lovely, overlooking the city and the hills. The service at the hotel was excellent.

I couldn’t fault it if I tried.

The breakfast was fantastic! Ahmed suggested and made us fall in love with apple juice. Thank you! Cleanliness of the room perfect, and the bed was so comfortable!! The excellent location because in five minutes we reached the archaeological center of Petra! We also used the airport shuttle and the service was excellent. Thanks for everything, see you next time!